I'm trying to start a small business to make some extra income, and this company has helped me out tremendously. I know nothing about proxies, and they patiently taught me everything I needed to kno... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I must say, I had a few question marks in my mind before I started using this service, but, these doubts disappeared once I got underway. The price-performance ratio of their proxies is simply outsta... Toon meer
Bedrijf heeft geantwoord
I've been using this company for a few months now and I've had one issue and a few questions. When a proxy subnet went down, I contact support and it took only 4 minutes before it was replaced wi... Toon meer
Bedrijf heeft geantwoord
Proxies do their work, you get plenty of resources to help you make the most of the service, and if anything goes wrong for any reason, their customer support is quite helpful. As for cons, you can... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
USA best SEO Private Proxies | Starting at only $0.65 can be used with all SEO tools: Google, Craigslist, Facebook, Instagram, Twitter, Ticketmaster. Multiple
Contactgegevens
Verenigde Staten
- www.myprivateproxy.net
4,3
Uitstekend
125 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van MyPrivateProxy
Although you saw in the bank statement an authorization attempt made by the payment processor, the payment was not actually made, being marked as suspicious. As a result, the authorization attempt was lifted by the processor in 3-5 working days, and the corresponding amount has become available again.
To avoid such situations, use real billing info and avoid using proxies or VPNs in the order process.
False advertising
Purchased 20 proxies from myprivateproxy.net because we used them in the past and I knew they work.
After an hour, seeing that my proxies were not delivered, I contacted the support team by opening a ticket.
All I received was an automated replysaying that the ticket was forwarded and updates will follow so I sent another message 3 hours later asking them to just deliver my proxies as the payment was made and I followed up with another message to ask them what happened to their:
24/7 Support
Trained, in-house experts are here to help 24/7. Our robust help center includes guides, video tutorials and more.
"Fast Delivery
You need your service now, not tomorrow. Upon purchase, we activate your private proxies instantly!
This advertisement is listed on their webpage right before selecting the desired proxy package."
I also mentioned that I will need a refund if they don't intend to deliver urgently, as advertised, in order to go purchase somewhere else.
Still no reply, contrary to their 24/7 support advertisment so I asked them for a refund.
2 hours later, I received another automated reply saying that the ticket was forwarded tand updates will follow.
3 hours after my last message I initiated a PayPal dispute and sent myprivateproxy another message updating them with my actions.
No reply, so I followed up with another message 2 hours later, letting them know that they are the worst and I will make sure everyone knows it and that I only received 2 automated messages from them, not even the courtesy of a human being.
40 minutes later, I posted a review here and sent them another message with a screenshot of the review.
2 hours later I finally received the first real reply, being notified that because I kept replying to the ticket, it was bumped back to the bottom of the queue and the reason for not receiving the proxies is that my PayPal payment was not confirmed and I should resolve my issues with them.
So much for the "Trained, in-house experts are here to help 24/7. Our robust help center includes guides, video tutorials and more." A reply to a ticket, messes up their entire support system.
I told them my PayPal account was in good standing and that the money was sent from the PayPal balance so there is NO more confirmation needed on my end, it is most likely on their end because PayPal probably sees them as high risk due to numerous refund claims.
In the meantime, they issued me the refund on PayPal.
After providing me some screenshots, it became clear that PayPal indeed hasn't delivered the payment because they were reviewing it to protect the seller (MyPrivateProxy). This was odd but indeed, the payment issue was not on their end.
So, after realizing the payment was the factor that caused the delay in the proxy delivery, I asked them why they couldn't update me on this as they advertised, with their 24/7 support team, I received messages regarding my lack of knowledge and other irrelevant specification, without owning the fact that I only recieved a human reply after over 10 hours from the purchase but pointing me to the inital response time and today's response time and I will have my answer. ( I assume they were talking about the first time I used their service when I indeed received the proxis instantly). None of these cover the fact that their support team is not there 24/7 and if you have an actual issue, you will receive a real human update after over 10 hours.
Update :
2 days later, I received a phone call by a person that hasn't even introduced himself and threatening our company for inflicting reputation damages to MyPrivateProxy and I should retract the review here, which I just did.
He also told me that the reason for the payment being held by PayPal is because the myprivateproxy account was made under one name and the PayPal account beneficiary was under a different name which is true because the myprivateproxy account was opened by an ex employee of ours a year ago and we used the same one now.
Even though I am completely unsatisfied with the experience, I updated my rating from 1 star to 2 stars because of the payment issue which was completely not their fault.
The bad review reflects :
- false advertising because they promise 24/7 support and they don't
- inability to own their mistakes and try to salvage a potential customer relationship or at least reduce the amount of frustration caused by the lack of a proper support team
- trying to intimidate bad reviewers in order to prevent damage to their brand instead of working out an amiable solution or at least an apology
P.S.I recorded the phone call, even though their harasser didn't present himself so I assume it can't be connected to them directly
16 juli 2018
Review zonder uitnodiging
Antwoord van MyPrivateProxy
Replying to your ticket will bump it back to the bottom of the queue. We work the queues from top to bottom so each time you reply, you delay a reply from us.
As stated on our website, proxies are assigned within seconds after payment is completed. However, according to PayPal, your payment is not yet confirmed; thus, that's the reason for which the order it's still Pending. Please get in touch with PayPal and clear out any issues you might have.
you need to pay twice
I've paid via credit card, then they told me your transaction suspended. Ive looked for my last transaction on their site, but nothing there. They tell me to pay again. Actually my money is gone on mpp. Be careful
7 december 2017
Review zonder uitnodiging
Antwoord van MyPrivateProxy
All negative reviews about our website have one thing in common - are related to issues over which we have no control, so I do not think it reflects our professionalism and the quality of the services we offer.
As stated on our website, proxies are assigned within seconds after payment is completed, and of course, confirmed!
There are situations where payments are not instantly confirmed such as when the customer made his payment through a PayPal eCheck. It usually takes 3 to 5 business days for an eCheck to clear and for the money to be sent to us; thus, the client will have to wait all this time and because he often does not know how that he has eCheck and not a debit card as the subscription funding source, he will blame us for lack of promptness.
Also, sometimes certain orders need to be manually reviewed by us or by payment gateway. The entire verification process can take up to 24 hours, and this can cause delays in the activation of the service. This verification is made only on orders marked as Fraud by MaxMind.
There is no situation where a once confirmed payment is not immediately followed by service activation.
Bought the proxys and not they're …
Bought the proxys and not they're tellin me i need to pay more for get the proxy, you need to pay 2 times, be carful
10 november 2017
Review zonder uitnodiging
Antwoord van MyPrivateProxy
All negative reviews about our website have one thing in common - are related to issues over which we have no control, so I do not think it reflects our professionalism and the quality of the services we offer.
As stated on our website, proxies are assigned within seconds after payment is completed, and of course, confirmed!
There are situations where payments are not instantly confirmed such as when the customer made his payment through a PayPal eCheck. It usually takes 3 to 5 business days for an eCheck to clear and for the money to be sent to us; thus, the client will have to wait all this time and because he often does not know how that he has eCheck and not a debit card as the subscription funding source, he will blame us for lack of promptness.
Also, sometimes certain orders need to be manually reviewed by us or by payment gateway. The entire verification process can take up to 24 hours, and this can cause delays in the activation of the service. This verification is made only on orders marked as Fraud by MaxMind.
There is no situation where a once confirmed payment is not immediately followed by service activation.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.