Nannytax Reviews 

Pre-filled and short form made it easy to sign up.

I have used this company for over 15 years and they have always been excellent. Very helpful navigating the tax bureaucracy!

Very friendly staff they are Happy to help

Very smooth and efficient renewal process

Extremely efficient and fast process. managed to secure insurance within minutes!

Here's a sample review:

"Miss Preeti was incredibly helpful and efficient in assisting me with my payslip queries over the phone. Her professionalism, patience, and clear communication made the process smooth and stress-free. She took the time to understand my concerns and provided accurate solutions. I'm grateful for her assistance and for her excellent service and dedication."

i had to remove ne from the policy number, even it was in the email

From the get go, such an easy process with professional staff. Quick to answer calls and queries. I've never had a bad experience and I've used Nannytax for over 4 years. No question is ever silly in their books, amazing, keep doing what your doing guys - it works a dream!

I am writing to express my sincere appreciation for the outstanding customer service I received yesterday. I had a query regarding logging in the portal, and I was thoroughly impressed with the way it was handled.

Hannah was incredibly helpful, knowledgeable, patient, attentive, and professional. She listened carefully to my concerns and clearly understood the issue I was facing.

What I particularly appreciated was her prompt response time, her clear and concise explanation, her willingness to go the extra mile, the efficient way she navigated the system.

Thanks to her efforts, my query was resolved quickly and effectively. I am now completely satisfied with the outcome.

This level of customer service is truly commendable and reflects very well on Nannytax. It's reassuring to know that when issues arise, there are such capable and dedicated individuals available to assist.

Thank you again Hannah for your excellent support.

Sincerely,
Syed Rahimuddin.

I really value how nanny tax’s advisors are so easy to get hold of, friendly and helpful to guide you through the process and pro-actively address queries. It is brilliantly refreshing to have help with great customer service rather than an AI bot. Thank you.

Very helpful wonderful team.
I can't say it enough times.

Hannah from the moment she answered the phone to the end of the call was super helpful/ friendly /professional and most importantly patient with me .I got full explanation for my inquiry. I'm so pleased my employers had all used nanny tax .Keep up the great work

Customer service as it should be done. Absolutely first class, phones answered swiftly, emails replied to quickly and friendly and happy staff. 10/10

Exceptional service and great value

Very smooth experience to get insured, and when we haven’t needed the full year in the past, it was an easy process to cancel the remainder of the year.

I find your company efficient and with excellent communication.
I will highly recommend your services
Thank you very much for being professional, efficient and helpful.

Unacceptable let down from nanny tax…

Nanny tax are not as professional and on top of things as they should be!! This experience with Nanny tax goes a way beyond disappointing…

My last job came to end at the end of November last year and my employer has requested my P45 at the begging of November. I called Nanny tax on 3rd of January to request copy of my P45 as I still haven’t received it and thought it got lost in the post to only find out to my utter disbelief and shock they only issued it on 2nd of January!!!! This has resulted in HMRC still registering me as employed for the month of December and me not getting any financial help from UC to pay my rent for the month of December! To this day I still don’t know if my P45 has been submitted to HMRC yet or not. When I call nanny tax I’m always told that the person that deals with this is not available. I had to chase Nannytax keep calling them back as no one was getting back to me swiftly, even so it was very urgent and needed to be dealt with immediately. Nanny tax caused me a great deal of stress, frustration and financial difficulty. This is not acceptable from a professional payroll agency. They should know better how important these things are and the reason why they need to be done on time. Unfortunately I will not recommend them and will try to steer my future employers away from using them.

I had an issue with a nanny share arrangement that Nannytax were fantastic at helping me resolve. In particular, I spoke to Lewis from the Payroll team - he was incredibly helpful/patient as he talked me through the payroll position.

I have only just signed up the service but have been so impressed with the support service provided to date.