Nannytax are a brilliant company. Their staff are so helpful, knowledgeable & patient. They're fantastic communicators, both to clients and between their various departments. I work with a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even tho... Toon meer
Bedrijf heeft geantwoord
We have used nannytax for 7 years and they have really been fantastic. Knowledgeable and advised well on all issues over the past 7 years. They are always very responsive to any questions and deal wit... Toon meer
Bedrijf heeft geantwoord
Excellent customer service! Really help to support all changes and complications. Mark Flavin in customer services went above and beyond to help make sure we were set up and Eve in payroll has assiste... Toon meer
Bedrijfsgegevens
Over Nannytax
Geschreven door het bedrijf
Market leading, award-winning and trusted by nearly 200 UK nanny agencies, Nannytax are the nanny payroll experts with almost 30 years of experience.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
The Nannytax Nanny Payroll Service is an all-inclusive nanny PAYE service that encompasses nanny payroll, a bespoke employment contract, HR support, nanny pensions, nanny insurance and employers insurance.
- 95% of customers rate our unique online member’s area excellent.
- Exclusive Membership Benefits & Nanny Employment pack that takes you through everything you need to know about being a nanny employer.
- Nannytax are here for you 7 days a week so you can contact us at a time that is most convenient for you.
Contactgegevens
7th Floor, Telecom House 125-135 Preston Road, Brighton, BN1 6AF, Brighton, Verenigd Koninkrijk
- 02031374401
- info@nannytax.co.uk
- www.nannytax.co.uk
4,7
Uitstekend
809 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bluebell was super helpful and got my…
Bluebell was super helpful and got my problem solved very quickly. She was very kind and easy to talk to.
16 september 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Leanne,
Thank you so much for your wonderful feedback! I am thrilled to hear that Bluebell was able to solve your problem quickly.
Best wishes
Laura Eason
Head of Customer & Operations
Bluebell was very helpful when I was…
Bluebell was very helpful when I was changing employees
13 september 2024
Review zonder uitnodiging
Antwoord van Nannytax
Thank you for sharing your experience! I am delighted to hear that Bluebell was so helpful.
Best wishes
Laura Eason
Head of Customer & Operations
The person was helpful and cheerful.
The person was helpful and cheerful.
12 september 2024
Review zonder uitnodiging
Antwoord van Nannytax
Thank you so much for your kind words! I am thrilled to hear that you found our team member helpful and cheerful.
Best wishes
Laura Eason
Head of Customer & Operations
Outstanding service
Nannytax are simply excellent at what they do. The staff are responsive and helpful which is fantastic. More than that though as a time and knowledge poor user they simply take problems away, even though i don’t really understand the problems, and rather than tell me what to do they actually just fix them. They seem to see going above and beyond as the norm and Raymond in particular has been amazing, i could recommend highly enough.
6 september 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Rob,
Thank you so much for your kind words, I am thrilled to hear that you've had such a positive experience with Nannytax.
Our team takes great pride in going above and beyond to make things as smooth, and hassle-free for our customers.
Your recommendation means the world to us, so thanks again for such a great review.
Best wishes
Laura Eason
Head of Customer & Operations
Easy to process
3 september 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Nigel,
Thank you for taking the time to leave us a review, I am pleased it was an easy process for you - just the way it should be!
Best wishes
Laura Eason
Head of Customer & Operations
Straightforward and intuitive website
Straightforward and intuitive website. Clear in terms of cover provided and quick to renew.
26 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Jandziol,
Thank you for leaving us such a great review, I am really pleased your experience was quick and straightforward.
Best wishes
Laura Eason
Head of Customer & Operations
Really simple and easy!
20 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
This is really great to hear Laura, our aim is to make our service as simple and easy as possible.
Best wishes
Laura Eason
Head of Customer & Operations
D. Morrison
I gave nanny tax 5 stars because whenever I phone whoever I speak to are always kind and helpful. I spoke with Bluebell this afternoon and she instantly dealt with a couple of queries that I had. Bluebell has an extremely friendly manner when answering the phone which helps with her being the first point of contact. A huge thank you for all your help this afternoon.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Diana,
Thank you so much for your review.
I'm glad that you always have a positive experience with my team on the phone and that this time was no exception.
Best wishes,
Laura Eason
Head of Customer & Operations
All round excellent service
My father and I have used Nanny Tax for nearly 10 years now, to assist with tax, pensions, etc., for a live in carer for himself.
During this time Nanny Tax has always given excellent service and been remarkably good with customer service.
I would thoroughly recommend them.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Mark,
Thank you so much for your kind review.
It makes us extremely happy to know you've been with us for almost 10 years and that you've continued to have such a positive experience.
Best wishes,
Laura Eason
Head of Customer & Operations
I spoke with Bluebell this afternoon…
I spoke with Bluebell this afternoon about my P60 and she is very accommodating and kind.It is lovely to speak with that kind of person.Thank you Bluebell.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Shabina,
Thank you so much for your kind review of our team. We're glad that you had a positive experience with us and that we were able to answer your questions!
Best wishes
Laura Eason
Head of Customer & Operations
To view payslips
I contacted Nannytax as I could not go into my account to view my payslips. A huge thank you to Bluebell, who spoke to IT and had the problem rectified. Bluebell was friendly, efficient and professional. I really appreciate your help and thank you.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Linda,
Thank you so much for your wonderful review.
We're delighted to hear that our team were able to resolve your issue.
Best wishes
Laura Eason
Head of Customer & Operations
Great responsive service, friendly and competent
I have been a customer of Nannytax for 10 years. They made employing a nanny straightforward and seamless. They are highly responsive and clear. I also used the Pension Service and it ensured that I was legally compliant at all time. Highly recommended.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Anna,
Thank you so much for your wonderful review and for being with Nannytax for the past 10 years!
I'm delighted to hear that we've been able to make employing a nanny straightforward and seamless for you.
I am so pleased your experience has been a great one.
Best wishes
Laura Eason
Head of Customer & Operations
Swift
Swift, prompt, friendly customer service, I needed help ASAP Nannytax was there for me in a jiffy. :)
2 augustus 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Samantha,
Thank you so much for your kind review, I am delighted to hear about your positive experience with Nannytax.
Best wishes
Laura Eason - Head of Customer & Operations
Very easy to do
30 juli 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Rachael,
I am so pleased to read your experience has been easy.
We are here to make life easier for you, so it is good to know we have.
Best wishes
Laura Eason
Head of Customer & Operations
Very helpful customer service
Good afternoon
I would like to add a big thank you to everyone at Nannytax. Very very helpful.staff , and I highly recommend it to everyone
Thank you Bluebell for your help
Kind regards
A
26 juli 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Adelina,
Thanks so much for leaving us a review - we are so pleased you would recommend us.
Best wishes
Laura Eason
Head of Customer & Operations
Phoebe and Mark
Phoebe and Mark - amazing. Thank you for all your help and support
28 juli 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Jean,
What a pleasure reading that your experience has been amazing, we love to please.
Thanks for taking the time to leave us a review, it makes us very happy.
Best wishes
Laura Eason
Head of Customer & Operations
Poor customer support experience (resolved)
Edit: I got a swift resolution to the situation described below after escalating the complaint, and a promise to address the shortcomings in support, so I've amended the star rating upwards.
Nannytax ignored a number of requests and queries about adjustments to my nanny's hours. When I sent a complaint, they opted not to apologise but instead quietly updated an already-issued payslip and attempted to blame me for the adjustments being missing. They apparently overlooked the fact that the initial query and the updated payslip were clearly dated so it was obvious the latter had been changed.
28 juli 2024
Review zonder uitnodiging
Antwoord van Nannytax
Hi Rory,
I am saddened to read that your experience has not been indicative of the normal standard of service we pride ourselves on.
I know Jenni has been trying to reach out to you to talk to you about your experience so we can capture learnings. Jenni has left you a couple of voicemails with her number and would appreciate you calling at a convenient time for you.
Best wishes
Laura Eason
Head of Customer & Operations
Wonderful help and good value
Very good value. Nannytax is really reliable. If you send a query, an expert helps you very quickly. This was really helpful for us!
15 juli 2024
Review zonder uitnodiging
Good service
When I had a problem with the P45 and it had a different name on it. It was only a matter of time and a way was immediately put in my name and all the payslip as well.
Mark Flavin your helping comes from your heart. Thank you . God bless
10 juli 2024
Review zonder uitnodiging
Great Service and peace of mind
Just coming to the end of my Nannytax journey who have supported me as a first time employer for the last 6 years. Can’t recommend highly enough, always helpful and great service. Thank you!
28 juni 2024
Review zonder uitnodiging
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