The National Lottery Reviews 

I only set up a direct debit to play while I was on holiday. Cancelled when I came back, but these scammers have taken more money and started buying tickets again!

Beware this company. Can't be trusted.

I spoke to them before I wrote this review.

I wish I could give a zero score, we all know that all-lose have absolutely no interest in what the customers say, they cannot accept that they have made a huge mistake with their idea of what the players want, you just have to read their pathetic responses to people's complaints, oh you have won £1.00 but you have 2 chances of winning, its hard enough to win once never mind twice, they are taking the public to the cleaners, sales are down by 14% and still falling, charitable donations are down millions of pounds and yet they do nothing, change the lottery back to what it was before or hand it back to Camelot to run because all-lose you have no idea what you are doing, go now before the government act and kick you out.

A few days ago, I noticed my address was incorrect. So I went to change it, it asked for my password, then said it was incorrect. I attempted a password reset, but fid not receive any email with link.
Today, I rang customer services. Eventually managed to talk to a real person, instead of pressing 1 or 2. She was lovely. Helped me reset everything. I still couldn't edit my address, so she offered to do it for me. I was able to sign in.
However, due to issues, I had bought a physical ticket for tonight's game. So I don't do anything on the app.
Just tried to log in, using the new password I had set whilst on the phone to Customer Services lady... and it's saying my password is incorrect.
Eff thing shyte. I hadn't realised Camelot was no longer running it. SHAME.

ABSOLUTE RUBBISH - the website /app is confusing and the wins now are far and few between. Why cant we go back to the original format - it was easy to play and the app was too - Allwyn really do have to sit up and Listen - look at all the 1* reviews - its disgraceful !!!

Let me say something....lottery every day its just lucky day.But Instant play i truly believe time to time after trying almost all instant games you will find you favorite games.
It's just my opinion...number one is the DEAL or NO DEAL game and MEGA WORD SPIN.this two they never lets me down. RECOMMENDING TO KEEP TRYING AND YOU WILL SEE.

I’m deeply concerned. I just read pages and pages of 1 star reviews. That cannot be good for the National Lottery.

These are all your paying customers who are deeply disappointed with the new Lotto.

Your response to them is condescending and honestly people are not interested in the explanation you have been giving. You are telling them something they already know and the explanation doesn’t make the injustice better. What they want is a sincere apology and a change.

I for one want to firstly give you a chance to put this right - after all - the customer is always right - I think the saying goes and secondly I really want to give you a chance to change my life in some spectacular way.

But like all the other customers I am not happy with the new lottery. You might have made 55 millionaires since you changed it but none of the people reviewing you with 1 star has won the jackpot and they used to win enough back to justify playing which is not the case now. My experience since you changed it is - if I play I’m loosing and then loosing and loosing again with only £1 wins when I playing at £8-£10 a go.

You must change this and quickly because the public feel like you are scamming them and they won’t keep playing to win £1 (frequent) - £10 (rare) - £50 (extremely rare) - anything above (not happening/never).

This could result in an exodus and people going to Tramway Path, The postcode lottery and the health lottery instead of the lottery.

The more reasonable small wins kept people playing in the hope of something more exciting now they feel it’s a scam. Come on do the right thing and give them back the chance to win the amounts that will keep them playing

Absolutely useless since the new company took over
Been playing for years. Lost my debitcard. Got a new one now locked out
Phone line useless.

The actual game itself was full of bright lights and moves you didnt understand(instant games)..bit like a firestarter..and very twisted.

The lesson is..Dont gamble children🤭

Yet again another new company takes over and screws up a perfectly great system.
So you now win £1 for 2 numbers rather than a free lucky dip so now youve got to pay them another £1 just to play another line.
As for the roll down must win omfg so only 2 numbers and 3 numbers get a prize boost if no one wins top prize.
A disgrace and wont be playing it anymore

Been playing the lottery since day it started with same numbers every week. But last Saturday was the last ill be playing I'm done with lottery prize money is a joke won a £1 last week 🙃

I have only given one as its the minimum. Is anyone winning at the moment? Since Camalot lost the contract the games have been awful. The algorithms have changed. Max you will win is the price of the game. I played 17 games with no win. I have no idea how they work out the win ratio. This company needs to be looked into.

I am shocked that any body in this day and age thinks that a£1 prize is a good idea!! Who ever came up with that should be sacked. Winning £1 is just insulting. It does NOT encourage people to try again. It made me angry. I have won three weeks in a row. £1 each time. Whoop de do!! It would just buy me a cup of coffee.

scratchcards are now terrible only win half your money back avoid! avoid! avoid!

App down again. Fed up with the National lottery, it’s not fit for purpose. Should be run by some other body.

How is it possible to only win £1 at a time in the past at least you won a lucky dip. I do believe the game should return to the old format.

This time i won a measly 10 quid for 3 x matching numbers , its not enough
This is 2026 and over the years ive seen the deterioration of this game and the prizes in it.
It doesnt weigh up fairly at all. Especially with the slim & slimmer chance as a result of the constant cut backs changes the National Lottery have subjected against members of the public like skimming the winnings for 2 numbers 3 numbers and so on. Everyone queing up in line with a dream of going on holiday but all the while its like a big monster in the queie pushing in front of everone else in the most greedy and vulgar manner. Empty hopes empty dreams. Jackpot money should stay the same after a rollover sharing the rollover money fairly to all winners with 2 plus matching numbers because why should the winner receive more than one jackpot? Is your answer ,- "its good to win the lottery and become a multi millionaire!" Set a limit of 1m for the winner or share/devide it if theres more than one jackpot winner. Share the money fairly ad you do also with charitable organisations because the lottery wouldnt even exist if it werent for the millions of members of the public taking part in the first place.
Nick
Bristol South West England.

stupid repeated emails announcing 'congratulations you've won a prize' and hey, it's £1 or so. DISGUSTING MOCKERY OF WORKING PEOPLE. regulate this shambles properly.

Yes the instant win games are there to fool you into buying them
They are not designed for you to win big just to put money into the coffers who own the national lottery the most i have personally won is £10 on a £10 gamble and ive played them a few times makes you laugh how much these people earn off the back of this at least what someone said in a negative comment was at least richard turpin wore a mask

Going to stop using the online app ,few days this week cannot put funds on am not the only one I beginning to think this app isn't trustworthy and I am not happy leaving my details on it