National Tyres and Autocare Reviews 

I had my Honda Civic serviced at the National Tyres and Autocare Grays branch (London Road) on 28th January (Job no. 499/9014812). They removed my front engine undertray (splash shield) and forgot to refit it. I only noticed it was missing in June during a tyre change. Everything makes sense now: during my MOT test in March, the inspector flagged an advisory for an oil leak (DVSA code 8.4.1 - "oil leak but not expensive"). This area was always hidden before. It proves National Tyres left the protective tray off back in January, leaving my engine completely exposed.I emailed this branch on 8th June to ask politely if it was still in the workshop, but they are completely ignoring me for THREE WEEKS. I have also escalated this to Head Office and left a country-wide Trustpilot review on 22nd June. Absolutely ZERO response to anything. This issue needs to be resolved immediately. They need to either source and refit a replacement part or compensate me for the damage. Avoid this careless place.

I booked and paid for tyres to be fitted on my drive, ready for approaching MOT.. Over period of 6 days, 3 separate appointments cancelled just hours before fitting time.. Called up to request refund, not even an apololgy.. Absolutely shocking service, would never use again! Both my partner and I, have had to move loads of appointments around, just to be home.. Its fitting tyres fgs..

From a large brand, you would expect and apology.. Awful

Had my brake pads and disks front and back done a few months ago through a garage I know. booked for my mot here a couple days ago, failed on parking brake efficiency which they said was 13% and it should be above 16%. They said they could have a look at what the problem could be, so I left it with them all day and got a call back saying everything looks fine and they don’t know what the problem is but the only way they can fix it is if they change the pads, how can they fix a problem if they don’t know what the problem is?? I told them I can take it to the garage who did my brake and see what they say, they tested the brakes and came back 26%, way above the limit. I called national tires back to book a retest and told them I had them tested at 26% and asked what the problem was when it got 13%. The guy got very defensive and argumentative, same one who is always at the front desk, no customer service, just very blunt. But I got it booked for a retest for today, just had it done and it passed even though I had nothing done to it. Didn’t want to have another argument about what happened with the first test but very bad experience. Wasted 2 days of my time with what should have been an hour MOT. And wasted £20 on taxis while I was waiting for them to check the “issues” which were non existent

Exceptional customer service and quality! Turned our order around quickly, staff are amazing and couldn’t do enough for us! A perfect experience all around cannot recommend them highly enough

I took my car in for a free health check and explained I was worried about a noise my car was making. The guys did a thorough check of the car and reassured me that everything was fine. Great service

Outstanding customer service. I urgently needed my tyre put right due to a screw being embedded in it. I'd never been in touch with the garage before but called them and was surprised to be fitted in within literally 15 minutes later. The team and the manager simply could not to be more professional friendly and efficient, and did a cracking job at an unbeatable price. Many thanks for a fantastic customer experience and I look forward to seeing you again soon!

Tyres were fitted by their tyres on drive service.
2 of the 3 were fitted incorrectly and failed MOT. Dangerous inside was outside.
The wheels weren't balanced either.
The company doesn't take safety seriously.
Not a single person taken responsibility for this.

I would strongly advise anyone to avoid Halfords/National Tyres Durham for an MOT.

From start to finish, the entire experience was horrible. I was greeted by a rude, belligerent member of staff who simply demanded my keys. When I politely asked how long the MOT was likely to take, I was abruptly told “a few hours” and made to feel like asking a simple question was an inconvenience.

When I received the call to say my car had failed its MOT, the same attitude continued. The employee was blunt and dismissive throughout the conversation. I asked for a quote to repair the faults and was simply told, “We don’t do that here, find a different garage.” However, when I collected my car, they were suddenly very keen to recommend their “mate’s garage round the corner” to carry out the repairs. That immediately raised alarm bells.

Because something didn’t feel right, I sought a second opinion from an independent garage. They were surprised that my vehicle had failed. A pre-MOT inspection concluded that the issue listed as a major failure should, in their professional opinion, have been recorded only as a minor advisory rather than a fail. That left me with serious concerns about the judgement exercised during my MOT and whether I was being unnecessarily directed elsewhere for repair work.

To make matters even worse, I was charged twice for the same MOT appointment. Despite raising the issue, it has not been resolved satisfactorily and I’ve had to involve my bank to recover my money.

National Tyres and Autocare — 389 Alexandra Parade, Glasgow G31 3AD

I arrived here at 8 AM for a simple tyre repair that should take less than one hour. They kept my car all day, today is Saturday told me the tyre cannot be repaired, they have no stock, and I would have to wait until Tuesday to get a replacement. When I expressed how inconvenient this is, staff were extremely rude and disrespectful — their exact words were: “if you’re not happy, take your car”.

Zero communication, no care at all about my time or my work, completely unprofessional. Wasted my whole day and caused major problems. Terrible service, I will never come back and will tell everyone I know to avoid this branch.
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I booked mobile tyre fitting yesterday and yet the confirmation email had me down as taking the car to the garage. I spent 3 hrs yesterday in a phone queue and was never answered. I also went to the 2 national tyres garages locally to clarify and both said they had no note of my booking and couldn't access information as the computers were down. The mobile service did not turn up today. I then spent another 1.5 hours in a phone queue today that wasn't answered. I then called Halfords helpline that gave me yet another number to call. The money has been taken out my account and no refund yet. Absolute shambles.

Excellent service

Booked in for a diagnostic test at 8:30 only to be told several times throughout the day up to 7 1/2 hours later no one has had a chance to even look at it. Came to pick my car up at 5pm only to be told they had no idea what was wrong with followed by an automated message that the booking had been cancelled, suggesting that no diagnostic tests had been done, waste of time, don’t bother!

I have recently had my MOT done in the Crosby branch, the staff were helpful and knowledgeable when I had some questions about my car. I would definitely go there again as I didn't feel like they were trying to oversell like a lot of garages do especially to women.

Andy met me at 7:50 when I pulled up not expecting to get any help TBH. But Andy was my hero. Knew exactly what to do. Very quickly diagnosed my problems and gave me a quote and immediate solution. I think from start to finish it only took 40 mins to diagnose my 3 tyre problem and fix. Also,in other places, they usually forget to reset psi. When I asked whether he had done this. He confirmed it was all done and reset on computer system! Sheraz kept me company in reception while Andy was fixing. The dream team! Just felt very looked after and left feeling safe and trusting Andy's work. Just what you need when disaster strikes!! Well done! An absolute credit to your company and I will definitely be a repeat customer. THANK YOU SO MUCH!! XXXXX

Awful experience with the mobile fitting service.
1st appointment for a morning slot 0830 - 1300 cancelled by email the morning of appointment. No voice call. Unable to get through on thier helpline to rearrange until after 2pm.
Was constantly left on hold for over 30 minutes previously, before I gave up.
2nd appointment, not honoured & no communication at all !.
Again waited till after 2pm to get through to call centre, to be told it had been rearranged for the following day & I should have been informed, but wasn't.
Have cancelled & am awaiting refund. Will update on how the refund goes it that also becomes a fiasco.

I never usually do a review but felt like had to because of the customer service I received.
I went into Gloucester Road, one of my tyres would not fill up with air, just kept losing tyre pressure.
I met Matthew a lovely young man, who went through and tried and tested my tyres all fine. Also he brought to my attention that 2 of my back tyres were quite dangerous and need changing. Nothing was to much trouble. Excellent service definitely recommend this company but definitely ask for Matthew an asset to the company.

Took them 5 hours to do a brake fluid change and they did a sloppy job. They allowed the brake fluid to drip from around thr reservoir cap and blister the paint underneath. They probably didnt even bleed thr system either. Absolute con.

The first time I used this company and defended won’t be the last. I had an urgent issue that needed replacing for my brake sensor. Omari is the person that helped me from start to finish, very professional, very friendly, great customer service and knows what he’s doing. Guys honestly if your going to be going here in bishops stortford just ask Omari and he will sort you out.

Can't thank the team enough. Good, honest feedback. I took my car for a regular free check, as a Halfords member, and came away with both; an essential diagnostic and a great local recommendation to fix the problem and get it sorted quickly!
All very much appreciated!

First class service from start to finish. All staff superb. Quality of work second to none and reasonably priced. Highly recommend this garage.