National Vehicle Suppliers Ltd Reviews 

Really happy with my new car – smooth drive, comfortable, and looks great. Runs perfectly. Definitely a great purchase, thanks to Mark!

Mark is a true gentleman of integrity. Having bought a lovely Polo VW from Mark NVS I had a few issues with a boot lock mechanism & the auto-release petrol flap. Mark swiftly & effectively resolved the issues & even covered the cost as it was within the 6 month Warranty. I'm a very happy customer & am sure you will be too if you buy through NVS.

I purchased a car from Mark recently. His communication was amazing and had no trouble getting everything sorted. Im very happy with the purchase and condition of the vehicle and was definitely recommended. My personal experience was really smooth.

I bought a car from NVS in October. The advert stated that the only issue was the roof opening only halfway. This was completely misleading.

From October to December, I had to take the car to the garage multiple times just to make it driveable, spending a significant amount of money on repairs on top of the purchase price. The car had numerous serious issues that were never disclosed.

There was water inside the car, with electrical wires sitting in puddles of water, which is extremely dangerous. Some wires had clearly been cut (ensure why), putting my safety at risk. The windscreen was cracked, which was also not mentioned at all in the description.

The list of problems is far too long to include here.

When I raised these issues with the person who sold me the car, he said he would speak to the team. Instead, he copied and pasted a generic response (clearly from ChatGPT) and dismissed the problems as “minor,” which they absolutely were not.

The car was sold with a three-month guarantee, and he initially said he would help financially. However, as soon as I told him the actual cost of the repairs, he stopped responding.

This has been an incredibly stressful and expensive experience.

I will contact you with the invoice. Thanks

Brought a brilliant a3 s-line thank you again for the fantastic service extremely happy with the car it’s fantastic condition interior is superior look forward to dealing with you again in the future thanks again.

Mark at National Vehicle Suppliers Ltd goes above and beyond to make sure his customers are satisfied. I bought a car with them just over a month ago, not only did he extend the warranty but when a few things went wrong in the first two weeks he didn’t hesitate to tell me to get it fixed and he’ll cover the bill. He is a man of his word and they are a great company. Can definitely recommend them when buying a car. They even drive it out to you free of charge to test drive! Top quantity service and reliable vehicles! ⭐️⭐️⭐️⭐️⭐️

Really happy with my purchase of the vw touran. I was kept up to date every step of the way and given lots of reassurance by Mark regarding my purchase. The best part was it was delivered right to my front door with no hassle at all. Mark travelled many hours to deliver it to me and this was no problem for him at all. The car drives like a dream and I’m confident in its safety for me and my children. Will 100% be buying any future cars from here 5*****

I bought a car from NVS last July for £5495 and have since spent almost £4000 on repairs etc.. It has been an absolute nightmare! Off the road more than on! One of the tyres was apparently over 10 years old.
The breakdown cover and warranty were useless. It was described as ’ a lovely example’ and was supposed to have had a service before delivery. Anything removable had been removed, even a locking wheelnut. Mark promised to send a missing part of doorhandle, MOT, etc. but no. I was not told of any rights to cancel or return , otherwise it would have gone straight back. Yes, I was foolish
to buy it, but I was taken in by the ’nice guy’ act and by the time it was delivered I was medically desperate for an automatic car.
Response to reply; -
No , Mark, this wasn’t months later, the problems started the week after delivery and have never stopped.
If you check your texts, you will see I texted you on 11 July as the key wouldn’t open the tailgate or lock the car. I bought a new key for £189.
16 July , I also advised of steering problems and again asked for the missing door handle as promised and again on the 11 August. No response…
I took the car to Kwikfit to check the tyres on 11 August and they replaced the 10 yr 2 mnth old illegal tyre with just 0.4 mm tread. So much for the ’new MOT’!£167.
The car was very tatty. I cannot believe it had been serviced. Even the tyre pressures were all vastly different. The hand -painted trims were peeling, there was tyre black smeared on the wheels, basics like cruise control, the cigarette lighter socket, don’t work.
The car was making noises so I booked it into my local Land Rover dealer for a full check.2 September. They replaced the EGR valve and throttle body etc. £856.30.
In September, I took the car on it’s first long journey, where it prompty broke down hundreds of miles from home. The supplied breakdown cover wouldn’t come out to repair so I paid £950 to come home in the night on a transporter to my local garage. The warranty only pays if you break down, but then exclude most parts and would pay for nothing. It cost me £1,183.01 for replacement lower arms, lower boost pipe, handbrake adjustment, another tyre etc. on 6 November.
Then in December, the car constantly wouldn’t start and the garage couldn’t take it until after Christmas so I had no car for weeks. New starter motor.
14 January £493.62.
I can produce all the relevant invoices for this nightmare experience. How many weeks has it actually been roadworthy?
Now we have the constant rain and I have a constant large puddle in the back of the car. Yes, on top of everything else, it leaks!
I would appreciate compensation!

Response to reply;
I did contact the warranty company, Pinnacle, and have emails from them in Oct/ Nov , which I can show you. They stated that the parts were not covered.
I did not produce a terrible review. I did not insult, denigrate nor abuse you, as many would have in the circumstances. What is terrible is my experience.
It is not yet even seven months since purchase, not eight.

Mark has gone above and beyond on purchasing my new car in October, he brought it out to me to view, valet red it and serviced it and then delivered it back, I’ve recently had a problem and as it was under warranty he had it fixed and again picked it up and delivered it back, very sincere and genuine man, thank you.

Mark has been excellent from the first contact. Despite being some distance away Mark provided us with all the information we needed about the car and brought it to us to test drive with no obligation to buy. It was as described and a good price. Despite having a small issue over Christmas Mark did everything he could to put it right personally so my daughter had her car to start back at uni. Could not fault the service given, thank you.

Great service friendly and polite free delivery was a massive bonus verry happy with the service and product

Had a great experience with this online dealership. The guy I dealt with was super easy to communicate with, really responsive, and made everything straightforward from start to finish. He explained the process clearly, answered all my questions, and there was no pressure at any point. The car was exactly as described online and the whole purchase was smooth and hassle-free. Would definitely recommend if you’re looking for an easy, stress-free way to buy a car online.

I had an excellent experience with this car company from start to finish. The staff were professional, friendly, and genuinely helpful without being pushy, especially a certain gentleman named Mark. He took the time to answer all my questions and made sure I found a vehicle that fit both my needs and budget. The entire process was smooth, transparent, and stress-free. The car was in great condition and exactly as described. I highly recommend this company to anyone looking for quality vehicles and outstanding customer service.

Great service and very helpful nothing was too much trouble would definitely recommend to friends and family.

Great service, really helpful and efficient. Would 100% use again

Mark was first class would defintly be using him again

I bought a car off Mark back in September & it's been really good, his customer service was great. Being a women, it can sometimes be a bit intimidating buying a car, but Mark made me feel at ease & there was no pressure, he let me take my time and was very knowledgeable. Just an over brilliant experience.

In reply to Mark Barclays response of my review I would like to make the following comments;
Firstly, Mark my review is a 'true' and 'honest' one of my appalling experience with you and I want to warn others before they consider parting with their money. Yes, you're correct. I bought a van from you in good faith last year and on reflection I wish I had walked away when you refused to reduce the price and knowing now the condition of the van; not fit for purpose! Also, I didn't realise there was a time limit in writing a review? Perhaps it's because I have a busy life? No business of yours I hasten to add. Reviews can be submitted 'whenever' as far as I'm aware?
Secondly, 'you' refused to take the van back after it initially broke down and 'you' persuaded me to take it to South Wales and book it into a local garage. The fault was a failed injector and instead of the 'one' being replaced, the pair of injectors (or better still, all four) should have been replaced but you paid for just one to be replaced; a cheap repair for you!
I must say, your terminology in your response to my review isn't very professional or business-like atall.
Thirdly, I would like to know where you pluck the 99% from with regards to meeting customers' expectations? Because clearly that is NOT the case. If that was true, you would have done the decent thing and refunded mine and another customers money in full in order to maintain a good reputation but instead we have had to go to the Court. Trading Standards are in place to protect the public, not businesses, and this time they didn't 'back you'.
You did NOT offer me my money back atall! You refused and I have a witness to this who heard the telephone conversation between us on the very same day (an hour afterwards to be exact) I bought the van from you. You are a liar as well as a thief!
Yes I made numerous calls to your mobile and landline (27 calls being abit of an exaggeration, another lie!) because you were avoiding answering my calls and speaking with me. I left you numerous voicemail messages and you still didn't return my calls. Again, not very professional. Making a personal comment about you believing there must be other issues going on just sums you up and again not professional in your conduct. Perhaps I was under alot of anxiety and stress caused by you selling me a faulty vehicle?
Again, another lie about me supposedly taking other people to Court; you are the first one. It is very time consuming and costly but if you had done the decent thing in the first instance and given me my money back as requested (if you're a legitimate business, which you're NOT!), then I wouldn't have to go down this route.
As for your comment regarding reviews being stopped on your website because you didn't want it to look bias, well it's exactly that! Isn't it funny that they are all good 5 star reviews? I wonder how many (if any) are genuine? I would like to remind you that reviews are for people to share their experiences and opinions with other people, good or bad, and unfortunately myself and TWO other people have had VERY BAD experiences and customer service from you. I think there's room for improvement, don't you? Especially with your lack of customer service, professionalism, trust and honesty.
I would like to reiterate to anyone reading this, do NOT trust this man. Do NOT buy any vehicle from this man. He is a CON MAN. I warn you!

After my awful experience with this company I would strongly recommend buyers look elsewhere for a used car. There are plenty of genuine car dealerships out there but this is not one of them.
This company is well known to Trading Standards and we were to learn there are many other buyers duped by this company.

Great company to do business with. Thank you very much.