We wouldn’t feed our dogs anything else and haven’t done for over 10 years. It suits our hypersensitive beagle who has digestive problems and the new superfood range is even better for him. Our spanie... Toon meer
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Food is ok. Site however keep taking payments from me. I have reported with my bank they blocked there card. The customer service also told me they cancelled all subscriptions. Woke up today and they... Toon meer
Bedrijf heeft geantwoord
Good feeds, wholesome ingredients, easy to use website, decent discount for bulk order brings it to Tesco's price or slightly better for the products I use, provided order big enough for free delivery... Toon meer
My terrier is very fussy with his food & has refused many different types of dog food, or even fresh cooked meat or poultry. But he does like Naturo pet food & so I found a very good first purchase of... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Your pets are at the heart of everything we do. Naturo Natural Pet Food is a 100% natural pet food, specialising in wet and dry food. Naturo are experts in catering for cats and dogs of all life stages, made in Ireland with locally sourced produce where possible. Our products are made with a high meat content, no nasties, and are available in Grain-Free, Gluten-Free and With Rice options to meet the various needs of your beloved pets. All recipes have added vitamins, minerals and oils to aid good health for your pet with no added colours, flavours or preservatives. Every recipe is carefully curated to ensure your pet is getting the best, and most balanced nutrition possible. Goodness that tastes good!
Contactgegevens
40 CORRIGAN HILL ROAD, BT716SL, Dungannon, Verenigd Koninkrijk
- 0800 433 4522
- customercare@naturopetfoods.com
- www.naturopetfoods.com
3,6
Gemiddeld
341 reviews
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Taking payments all the time
Food is ok. Site however keep taking payments from me. I have reported with my bank they blocked there card. The customer service also told me they cancelled all subscriptions. Woke up today and they have taken a payment… how when they have been blocked… I now have to call my bank and get the money back. Wasting my time and causing unnecessary stress… sort it out!
3 juli 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Charlotte,
Thank you for your feedback.
I am sorry to hear that you are unhappy with your experience.
Having reviewed your account, I can see that the subscriptions had not actually been cancelled; instead, the orders had been skipped.
As a result, the subscriptions remained active on the account, which is why an order was able to generate and a payment was taken.
This was explained in an email previously sent to you. Once a subscription is skipped, it only moves the next order date and does not cancel the subscription itself. To prevent future orders, the subscription must be cancelled completely.
I can confirm that the active subscriptions have now been cancelled, and no further subscription orders will be generated.
I appreciate how frustrating this situation has been and apologise for the inconvenience caused.
Warm Regards,
The Naturo Team
We wouldn’t feed our dogs anything else…
We wouldn’t feed our dogs anything else and haven’t done for over 10 years. It suits our hypersensitive beagle who has digestive problems and the new superfood range is even better for him. Our spaniel gets all he needs from the senior range. Great product - highly recommended to all you fellow doggy lovers ❤️
27 juni 2026
Review zonder uitnodiging
Awful dog food and even worse customer service
We had a 'bad batch' which made both our dogs say goodbye to their dinner in the brownest of fashions, I obviously complained to Naturo, they made all the right noises for a while, but ultimately couldn't give a sh*t, ironic that, after thats what their Dog food done to our dogs, anyway lesson learned, subscription cancelled and back to Ceasar.
9 mei 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi there,
Thank you for your feedback. We’re sorry to hear about your experience and the upset this has caused for both you and your dogs.
This is certainly not the standard we expect from our products, and we take concerns like this very seriously. The safety and wellbeing of pets is extremely important to us, and all feedback is carefully reviewed as part of our ongoing quality monitoring.
We would appreciate the opportunity to look into this further. Please could you get in touch with our customer care team on customercare@naturopetfoods.com
Kind Regards,
The Naturo Team
Don’t make promises you have no intention of keeping
I recently bought some Naturo dog food from Tesco and unfortunately had 3 trays split and unusable. I contacted Naturo via email, sent photos and batch numbers as requested, and was told the information would help them “build a file” regarding the issue. At first I appreciated the response, but I’m no longer convinced anything meaningful has been done.
I was offered a £5 goodwill gesture, which didn’t even cover the cost of the wasted dog food, but I accepted it in good faith. I was told the payment would be sent to my PayPal account, yet a month later I still haven’t received anything.
At this point it’s not even about the money, it’s about customer service and keeping promises. Don’t offer compensation if you have no intention of following through. Overall, I’m very disappointed with how this has been handled and I’ll also be contacting Tesco to let them know how unimpressed I am with Naturo.
14 april 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Kerry,
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of product quality or service we aim to provide. We take reports of damaged products seriously, and your feedback is important in helping us review and improve both our packaging and processes.
We can confirm that we did follow this up and that the goodwill payment has now been actioned. We sincerely apologise for the delay in this being processed.
Thank you again for bringing this to our attention.
Kind regards,
The Naturo Team
Excellent food excellent service!
Excellent food excellent service!
I used to buy the senior dog food trays from Sainsbury's, 8.60 for 6.
But I found the Naturo site and ordered 9 boxes, 54 trays and some dog treats.
With the first buy you get a 30% discount and some free treats and you get points to get money off future buys + 10% off my subscription. And free delivery, ordered on 30/04/26 arrived Saturday 2nd may.
My dog loves it and he's nearly 16.
I love it because I don't have to get it from Sainsbury's.
First order is perfect, and delivered quickly.
Well happy as is my dog. 10/10
30 april 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Justin,
Thank you so much for taking the time to leave such a fantastic review! We’re delighted to hear that your nearly 16-year-old dog is loving the Senior food and that you’re enjoying the convenience of ordering directly from us.
It’s great to hear your first order arrived quickly and that you found value in our subscription savings, rewards, and free delivery. Your feedback truly means a lot to us, and we’re so pleased both you and your dog are happy.
Thank you for choosing us! Please give your dog a gentle pat from us! 🐾
Kind Regards,
The Naturo Team
Do not order
I attempted to place a subscription order with Naturo Pet Foods, and it was cancelled and refunded without warning because their system decided my address had been used before.
I live in shared accommodation and explained this clearly. I even offered to provide proof, but they flatly said there was “nothing they could do.” No interest in the explanation, no willingness to help, just a robotic reference to their terms and conditions. It was obvious they didn’t care in the slightest.
Even worse, they cancelled the order but left the subscription active, meaning they were still prepared to take future payments unless I spotted it and cancelled it myself. That is incredibly misleading and borderline deceptive.
This is what happens when companies get bigger — customer care, common sense, and basic decency go out the window. They hide behind automated systems and T&Cs instead of actually helping customers.
A company that clearly doesn’t care about people or real-life situations. Avoid.
⸻
20 april 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Nath,
Thank you for getting in touch and for sharing your feedback. We completely understand your frustration and appreciate you taking the time to explain your situation. As outlined in our Terms and Conditions, our subscription service operates on a one-subscription–per–address basis. This policy is in place to help prevent duplicate or overlapping subscriptions being set up at the same location. For this reason, your order was automatically cancelled when our system detected an existing subscription registered at the same address. Our Customer Service Team has tried to explain this process and the reason behind it, but we do appreciate that this may not fit perfectly with your living arrangements.
Regarding the subscription, I apologise for any confusion caused. As outlined in the email, it states that the order was cancelled, while also confirming that the subscription would remain active.
We do genuinely value our customers and their experiences, and I’m sorry this didn’t come across in your interaction with us. If you would be open to it, we’d still like the opportunity to review your case further and see if there’s anything we can do to assist you.
Kind Regards,
The Naturo Team
NATURO
NATURO! You need to sort your packaging out and ensure you are reviewing each sachet.
I purchased a box of dog food (12 sachets) when I opened the box I received 6?!
The second time I opened a sachet which seemed very half full, only to open and dirty water spreads everywhere! Disgusting I don’t know how u are still getting away with this my dog will be changing food and I’d avoid all positive food at a cost because that is vile!
16 april 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Lauren,
Thank you for bringing this to our attention. We’re very concerned to hear about your experience and are genuinely sorry for the distress and frustration this has caused.
Receiving an incomplete box and a sachet that appeared compromised is certainly not acceptable and does not reflect the standards we aim to uphold. We take matters of product quality and pet safety extremely seriously, and situations like the one you’ve described require immediate investigation.
Our products are produced under strict quality control procedures; however, issues can occasionally arise during packing, storage, or handling further along the supply chain. The presence of excess liquid or packaging concerns should always be reported, and we would strongly advise not feeding any product you are unhappy with.
We would very much like the opportunity to look into this fully and make things right. Please contact our customer care team directly at customercare@naturopetfoods.com with your batch codes, place of purchase, and any photos you may have, so our quality team can investigate this as a priority.
We appreciate you taking the time to raise this and are sorry that your experience has impacted your confidence in our brand.
Kind regards,
Naturo Pet Foods Customer Care Team
avoid this product
Using this dog food a while now the dogs love it. Opened a pack of lamb and rice and dished it out to the dogs and noticed a large amount of maggots inside the food! Brought it back to the retail shop I got it from they told me to contact Naturo ! I did this and sent photos etc to be told they would get back to me in 28days with an outcome after an investigation. No offer of reimbursement a half a***d apology ! Brutal customer service ! Avoid !
11 maart 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi There,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your recent experience.
Our customer service team has done their best to clearly explain our product‑complaint process. We take every complaint received very seriously and aim to be as clear and transparent as possible, including outlining the next steps and expected timescales. This ensures that each complaint is handled thoroughly and is fully investigated.
We value your feedback and will take your comments on board as we continue to improve our service. If you have any further information or concerns, please don’t hesitate to reach out, we’re here to help.
Kind Regards,
The Naturo Team
Great quality of ingredients
My 16 year old pug cross is so fussy about food but she absolutely loves this food. Before she started eating this she was like an ending of life scenario, but after a few days of eating this food she got a new lease of life! She is brighter and alert enjoying life again. I have to hand feed her because she is a madame. I can’t praise this food enough. Definitely recommend but wish there were more variety of tins.
22 maart 2026
Review zonder uitnodiging
Been back and forth to vet multiple…
Been back and forth to vet multiple times with dog being sick and blood in poo never noticed anything with his food until I went to feed my dog the other half in the fridge from this morning only bought last night and it’s frigging mouldy. Very angry. Date on back of packet says November 2027
9 maart 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Caroline,
We’re really sorry to hear what you and your dog have been going through, that must have been incredibly upsetting. Finding mould in a product you only bought last night is absolutely not the experience we want for any customer or pet.
We’d really like to look into this urgently. Could you please contact us at customercare@naturopetfoods.com with a photo of the mould, the best‑before date, and the batch code? This will allow our Quality Team to investigate properly.
Thank you for bringing this to our attention — we’re here to help.
My dog loves it but….
My dog loves it. He drools as soon as the can is opened. It’s made with excellent ingredients and It’s literally the only food my dog can eat. I’m so happy that he loves it. Naturo has been a lifesaver for my dog!
My only complaint is that I keep receiving badly dented tins. They are dented at the top where the can is sealed and some of them are very deep. Customer service is always so patient and helpful but it’s driving me nuts that every delivery I have, I have to contact them and complain. It makes me feel awful.
I’ve just received a delivery now and after unpacking them I have a lot more cans with dents at the top seam and more with dents at the bottom. Im going to have to throw some of them away again.
Please Naturo, change your packaging or put something in there to protect the cans. 🙏
13 februari 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Nat,
Thank you so much for your message. It’s wonderful to hear how much your dog loves our food and that it’s had such a positive impact on him 🐾
I’m really sorry to hear that you’re still experiencing issues with dented cans. I understand how frustrating this can be, and please don’t ever feel bad about reaching out. We genuinely appreciate you letting us know so we can put things right!
If you could please send over photos of the dented cans, we’ll look into this for you right away. Please email them over to customercare@naturopetfoods.com
Thank you again for your patience and loyalty. If there’s anything else you need, we’re here to help!
The Naturo Team
My 2 dogs go crazy for this meat and…
My 2 dogs go crazy for this meat and now won't eat anything else xxthey eat it daily
2 januari 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Thank you so much for your lovely review! We’re delighted to hear your two dogs go crazy for our food and enjoy it every day.
Been through dozens of different brands…
Been through dozens of different brands before Naturo trying to get my fussy dog to eat. This is the only food I've found that she eats willingly.
Tried to transition her onto raw which she won't touch unless I mix Naturo wet food into. Looks like I'll be sticking with naturo
18 januari 2026
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Thank you so much for your lovely review! We’re delighted to hear your fussy girl enjoys Naturo and that it’s made mealtimes easier. We’re so happy to have you both with us!
Superb customer care
Superb customer care, all there are so very competent and caring.
The food is A star too.
17 december 2025
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Lisa,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with both our customer care and the food. Your feedback means a lot to us, and we’re always here if you need anything.
Kind Regards,
The Naturo Team
Did my first subscription which looked…
Did my first subscription which looked good discounted so was happy. The order arrived and was left on my doorstep in full view of all the thief’s in the area. Not only did my order take 9 days to be delivered it was late and then stolen.. shocking service including customer service who assured me it would be here the 19december it wasn’t and again I was disappointed. I won’t order from here again the delivery was non existent and I can order through Amazon for next days service.
Update they sent me a new one and it came within one day so I am much happier with this but again I was disappointed with my first delivery. Hence the 3 stars
21 december 2025
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Samantha,
Thank you for sharing your feedback with us.
I am sorry to hear about your recent experience with Naturo. I’ve reviewed this with our Customer Care team and can confirm that you were advised there was a delay in dispatching your order due to increased seasonal demand. After checking the correspondence, no specific delivery date was provided by our team.
We’re truly sorry to hear that your parcel was stolen after delivery. Please reach out to our Customer Care team directly, and they’ll be happy to assist you further.
Once again, we’re very sorry that we’ve fallen short of your expectations on this occasion.
Kind Regards,
The Naturo Team
My boys love this food!!
I've been buying this for my 2 boys for absolutely ages! They'd had a few tummy problems with other brands, but Naturo settled them perfectly. I've had nothing but good service from Naturo. Ordering is easy and delivery is good. Perfect!!
20 december 2025
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Anne-Marie,
Thank you so much for sharing this! We’re thrilled to hear that our food has helped your boys and that you’ve had such a positive experience with Naturo. It’s wonderful to know ordering and delivery have been smooth too. We truly appreciate your loyalty and are always here if you need anything!
Kind regards,
Sam
My dogs won’t touch it
My dogs won’t touch it
Waste of money
9 december 2025
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Thank you so much for taking the time to share your honest feedback. We’re really sorry to hear that your dog hasn’t taken to our food, and we completely understand how important it is to find the right fit.
Would you be able to get in touch with our Customer Care team on customercare@naturopetfoods,com as we would like the opportunity to learn more and investigate this further.
I wouldn’t recommend
I wouldn’t recommend. I ordered 4x12 cans of food and almost all (34 of them) the tins were dented raising my concerns about giving these to my dog. They said some are “safe” for consumption, well if they are safe they can eat them themselves but I will not give this to my dog, thank you very much.
Edit: they haven’t reimbursed ALL the damages items, only 1/3 of them, again I will not risk it and they shouldn’t send me damaged items. In their website clearly says this: Should any product purchased from Naturopetfoods.com be found to be faulty or damaged in transit, we will be pleased to arrange to either refund or replace the product.’
Therefore you are in clear breach of Consumer Rights Act 2015 (CRA)
2 december 2025
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Thank you for your review. We have looked into this and can confirm that our customer service team has already processed a reimbursement for the unusable, damaged cans shown in the images you provided. We sincerely apologise for the condition in which your order arrived, as this does not reflect the quality we strive to deliver.
Our team has also explained the process for reporting damages that occur during transit. We are truly sorry that we failed to meet your expectations on this occasion. Please rest assured that your feedback has been shared with the courier to help prevent this from happening again.
We greatly appreciate you bringing this to our attention and hope to restore your confidence in us moving forward.
PLEASE READ THIS REVIEW
Omg I didn't see these reviews!I've been giving this to my 15year staffy hoping, after reading that it would be good for her, because I could no longer afford her butternut box anymore. On Tuesday evening she became really poorly could not settle, had blood in her poo, breathing was very laboured, was up all night with her, I eventually got a appointment with the emergency vet as she was not good really poorly and I was so worried, she had a full check and he was fantastic but couldn't find the reason, I only fed her fresh cooked chicken that day and she seemed to be happier. She had a good night so this morning she had Naturo and within a hour she was extremely poorly again, I've been so worried and having not long had a massive stroke I can do without the stress and now finding these reviews I'm so so gutted I've given it to her and I have cause this. The ten foil lidded packs I still have for her will be put in the bin! Besides from not being able afford the £130.00 vet bill, I can believe this is my fault!!!! I've my 15yr old partner in crime really poorly when she is normally a healthy old girl!!!!!
6 december 2025
Review zonder uitnodiging
Gone down hill
Gone down hill. I've been ordering Naturo for a while now but I'm now having no end of problems. I've had issues updating details online after updates and changes to their site. Now I'm dealing with leaking wet food from 2 different boxes. The last box was so vile smelling (like sick) I just ended up binning the whole box. I couldn't stand the smell to clean it up like the first one, it was making me retch. So frustrated at this point that I've cancelled my subscription.
Customer services have helped as best they can each time I've had a problem. But it's gotten to the point where I'm just having too many issues with it.
15 november 2025
Review zonder uitnodiging
Antwoord van Naturo Natural Pet Food
Hi Anita,
I’m really sorry to hear about the issues you’ve had - from the leaking trays to the website problems. That’s not the experience we want for our customers, and I completely understand your frustration. I’m glad our customer service team were able to help where they could.
Thank you for your honest feedback and we will certainly take it on board moving forward. If you ever decide to give us another try, we’d love the chance to make things right.
Kind regards,
The Naturo Team
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