I’ve spent so much money, but replaced all my old nail products with the most beautiful set and case from Navy. I’m not a professional I just do my own nails but I take a lot of pride in them so it’s... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was first introduced to this company by a colleague and once I tried the cuticle and nail balm I was absolutely hooked. I have since had delivery of the hand cream and hand balm, both products are... Toon meer
Ordered a few items one pump bottle came damaged I wasn’t happy had to get in touch and get a replacement The delivery tracking was not accurate said my item had arrived when it hadn’t I’m still... Toon meer
The Navy exfoliating hand soap is truly chef's kiss! The pumice exfoliates leaving your hands soft and silky and the fragrance lingers. The signature scent is beloved by my husband too, so that's a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Navy Professional | Seasonally-Led Beauty & Lifestyle
Contactgegevens
Highfield Farm , DN104NB, Walkeringham , Verenigd Koninkrijk
- 01143035141
- hello@navyprofessional.com
- www.navyprofessional.com
4,3
Uitstekend
203 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely brand and products
Incredibly fast dispatch and delivery, lovely products. I really love the branding and range of products from Navy and have been recommending to all my friends. I’ve been wanting to replace getting my nails done at a salon and do them myself, and using Navy has given me the lux feel and quality at home to achieve a pamper at home.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your kind words — we’re thrilled to hear you’re loving your Navy products and enjoying that luxury, salon-quality experience at home. It’s wonderful to know our range has helped you feel confident in creating that pamper experience yourself. We also really appreciate you recommending us to your friends — your support means so much!
Kind regards,
The Navy Team
The products are brilliant
The products are brilliant. I love the cuticle cream but recently purchased the nail buffer and it is the best I have ever had. My nails still have a really good shine 5 days in and after 2 days of cake making. Really pleased with the results
20 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your lovely feedback — we’re delighted to hear you’re enjoying your products, especially the nail buffer! It’s great to know your nails are still looking shiny even after a few days (and some cake making!). We really appreciate your support and are so pleased you’re happy with the results.
Kind regards,
The Navy Team
Parcel arrived reasonably quickly &…
Parcel arrived reasonably quickly & well packaged . My nails are in a sorry state due to chemo medication but the cuticle balm seems to be helping . I have only been using it for less than a week. I find it needs to be kept in the fridge otherwise it’s very runny. The file and buffers are good quality.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for taking the time to share your feedback. We’re really pleased to hear your parcel arrived safely and that the cuticle balm is already starting to help — we hope it continues to make a positive difference for your nails.
As our balm is made with natural oils and butters, it can soften if stored in a warm environment, so keeping it in the fridge is a great idea. We’re also delighted to hear you’re happy with the quality of your file and buffers.
Wishing you all the best with your recovery and thank you again for your support.
Kind regards,
The Navy Team
Love the products.
Items arrived promptly. The cuticle balm smells amazing! Using the growth treatment and my nails are looking better already. Love the products.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear your order arrived quickly and that you’re loving the scent of the cuticle balm! It’s wonderful to know the growth treatment is already making a difference to your nails. We really appreciate your support and are delighted you’re enjoying your Navy products.
Kind regards,
The Navy Team
The products arrived very quickly and…
The products arrived very quickly and packaged well. They smell divine and
Feel very luxurious! My nail technician uses these so now I can feel the benefits from
Home!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your lovely review — we’re so pleased to hear your order arrived quickly and that you’re loving the scent of the cuticle balm!
Kind regards,
The Navy Team
…Excellent products
Really pleased with the products purchased. Nail balm and Elizabeth buffers have made a big difference to my nails. Fast service also. Will purchase again from here
17 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your kind feedback — we’re delighted to hear you’re pleased with your products and that the Nail Balm and Elizabeth Buffers have made such a difference to your nails. It’s great to know your order arrived quickly too. We really appreciate your support and look forward to welcoming you back soon!
Kind regards,
The Navy Team
Could be quicker in their post
Could be quicker in there postage but lovely smell of the cuticle cream even though it will take a couple of weeks to see if it works. The smoothing boards didn't smooth all my ridges but I have had them a long time so will see if it works.
18 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you for taking the time to share your feedback. We’re pleased to hear you’re enjoying the scent of the Cuticle Balm and hope you start to see even more results with continued use. We appreciate your patience regarding delivery times and will certainly pass your comments on to our dispatch team.
As for the smoothing boards, gentle and regular use should help improve the nail surface over time — especially if used alongside our treatments. We really appreciate your honest feedback and support.
Kind regards,
The Navy Team
Lovely creamy cuticle balm
Lovely creamy cuticle balm. Just started using it so will ;took forward to the results
19 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you for sharing your feedback 🤍
Saw a good review about the nail cream…
Saw a good review about the nail cream and nail buffer file in the Mail on Sunday. Decided to give it a go. So pleased I did. It is instant. Nails already. Improved. The file is really good too. Ordered the hand cream and wash gel duo but not started that yet. So far, extremely pleased with service and products.
21 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your lovely review! We’re delighted to hear that you discovered us through the Mail on Sunday and that you’re already seeing a difference with your nail cream and buffer. We can’t wait for you to try the hand cream and wash gel duo too — we think you’ll love them just as much.
Thank you for choosing Navy and for supporting British beauty.
Love,
The Navy Team
So far so good
It’s probably not long enough to leave from receiving the cuticle balm and an email requesting a review. A couple of months rather than a week would be better. Also the link in the email doesn’t work.
However, I adore the smell of the product and it is really easy to use. So far so good and I will continue using it.
I have one small piece of constructive criticism, the font and print on the box of the instructions and ingredients list are tiny and being reflective gold is really difficult to see!
20 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Hello Joanna,
Thank you so much for taking the time to share your feedback. We truly appreciate your thoughtful comments and have reviewed our review request timing based on your valid point — thank you for bringing it to our attention.
The team are delighted to hear that you’re enjoying the balm so far, and we hope it continues to be a favourite in your routine. We look forward to welcoming you back soon!
Warm regards,
Team Navy
So far so good and I’ve only had the…
So far so good and I’ve only had the products two days. I suffer from an allergy to gel /acrylic nails and as a result my nails have all started to lift from my nail bed from about halfway down my nails.
I read a review on gel nails in a national paper and the reviewer had started to use Navy nail products and was really impressed with the cuticle cream, so I thought I had nothing to lose here.
I’ve used the products for two days now and the irritation around my nails has all but gone, including the fungus that had accumulated under my loose nails. I appreciate that by having the gel removed from my nails that they were going to improve anyway, but this is the second time I’ve had this problem and the first time, it took a couple of weeks for my nails to calm down. I really hope they continue to improve as they have done and maybe, just maybe I’ll end up with beautiful natural nails. Never again will I have gel nails, sadly
19 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Hello,
Thank you so much for taking the time to share your experience. We’re so pleased to hear that you’re already noticing an improvement after just a couple of days of using our products — that’s wonderful news!
We understand how frustrating and uncomfortable nail allergies can be, so it means a lot to know that our range is helping to soothe and support your natural nail recovery. With continued use, we hope you’ll keep seeing positive results and feel confident in embracing your beautiful natural nails once again.
Thank you for choosing Navy — we’re delighted to be part of your nail care journey.
Warmest wishes,
Team Navy
Love my new products
I ordered the hand and cuticle oil—I love it! The scent is lovely, and it’s not greasy at all. I also ordered the lash and brow oil, and I can already see my lashes looking fuller. I’ll definitely be coming back to this shop soon!
10 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Hello,
Thank you so much for your lovely review! We’re delighted to hear how much you’re enjoying both the Hand & Cuticle Oil and the Lash & Brow Oil — it’s wonderful to know you’re already seeing results.
We truly appreciate your support and can’t wait to welcome you back soon for more Navy favourites!
With love,
Team Navy
Quality
Absolutely love all the products I have bought. After just a few days my hands felt softer and not so dry
3 oktober 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your Navy products and already noticing softer, more hydrated hands — that’s exactly what we love to hear.
We truly appreciate your support and hope you continue to enjoy your Navy routine.
Warm regards,
Team Navy
Terrible customer service
When my order arrived of the four items ordered only three were received. I phoned immediately and was told they would investigate and call me straight back, no apology for the missing item. There was no call back. I phoned again and spoke to the same person Tracey and was told she had not had time to check the packing cctv to see IF the item was missing and would call me back. She called back and advised the cctv had been viewed and the item was missing as I had advised and would send a replacement, again no apology. My customer experience was horrible I was made to feel I was 'trying to pull a fast one'. I have never been made to feel like this and I say this as a retired customer service trainer for one of the countries largest retailers. I sent a letter marked addressee only to the founder detailing my experience, you have probably guessed it wasn't even a knowledged. From a brand that is marketing themselves as a prestige brand it saddens me that it is not being recognised that customer service experience is paramount to a brands success. I will no longer purchase from Navy and will no longer recommend this brand to others¹
8 september 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you for taking the time to share your feedback. We are truly sorry that, despite our numerous attempts to resolve this for you, you still felt the need to leave such a review.
As explained in our communications, it is company policy to review CCTV footage of the packing process whenever an item is reported as ‘missing’. This policy is in place to protect our business and to ensure accuracy and fairness for all customers. We apologise if this process made you feel questioned rather than supported, as that was never our intention.
Having reviewed the communication, I can see that our team did their utmost to resolve the issue by checking the CCTV and arranging a replacement as quickly as possible.
Please be assured that your comments have been shared with the team so that we can learn from this and continue to improve our customer care.
We are always grateful for your feedback and are truly sorry that we did not deliver the level of service you deserve.
Very poor customer service
I’m very disappointed with my experience with Navy Professional Ltd. I purchased a pair of the Helen Cuticle Nippers on 31st July and, despite being a small nail tech working with just 1–3 clients a week, the blades became blunt and unusable within less than two months.
When I raised the issue, instead of acknowledging the poor durability, the company accused me of having damaged the tool. I handle all of my tools with care and store them properly, so this was both unfair and frustrating. The fault I reported was about the blades themselves becoming blunt, not the tips as they insisted.
For the premium price and reputation of this brand, I expected much higher quality and better customer service. Unfortunately, I was refused a refund or replacement, leaving me very unhappy with both the product and the way my concern was handled.
I do not intend to buy from Navy Professional Ltd again and cannot recommend them to other professionals.
25 september 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you for taking the time to share your feedback. We are always disappointed to hear when a customer feels unhappy with their experience.
As explained during our correspondence, unfortunately we are unable to be responsible for accidental damage to tools once they have been removed from their packaging and put into use. To ensure we handled your concern thoroughly and fairly, we had the nippers independently inspected and provided you with images confirming that the blades had been significantly damaged beyond repair, rather than naturally becoming blunt.
Although we could not offer a refund or replacement under these circumstances, we did extend a discretionary discount towards a replacement tool as a gesture of goodwill. It is important to us that we remain fair and consistent with all customers, and we follow the same process for every case.
We are sorry to hear that you remain disappointed and appreciate your feedback as it helps us to continue reviewing our service and standards.
Team Navy
Loving Navy Products!
I love all the Navy products that I've tried. I like the fact that the ingredients are natural, everything smells divine and I love the packaging. Also love the fact that its a UK based company
25 september 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for your kind words and support. We’re delighted to hear you love our products, from the natural ingredients to the fragrance and packaging. It means a lot to us as a UK-based brand to have customers who value what we stand for. We can’t wait for you to try more from the range. love Team Navy
OUTSTANDING QUALITY AND SERVICE!
I recently reviewed Navy Professional products and services and thought it necessary to do a follow-up because this company is truly impressive.
Since my purchase, customer's service has diligently worked to resolve a small issue quickly and professionally. Very impressive!
Further, after a couple of weeks of using the Cuticle Balm, my hands are finally looking like their younger self. Another observation and it may be a coincidence, my nail beds are much smoother and whiter…what a bonus.
The Lip Balm is also very nourishing and soothing. I have just placed a second order to keep in my bag.
I truly cannot say enough good things about this company! Quality and service are truly outstanding!
23 september 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Thank you so much for taking the time to share such a thoughtful follow-up review. We’re absolutely delighted to hear that both our products and our customer service have left such a positive impression. It’s wonderful to know the Cuticle Balm is making such a difference to your hands and nails, and that you’re enjoying the Lip Balm too. Your continued support means the world to us, and we look forward to being part of your self-care routine for a long time to come. Team Navy x
Bare nails
I have bought all the nail range love it , but only one negative thing that s there’s no instructions on how to use on bottle so I had to go online to check it,great products as I have short nails I see a great improvements already tks you x
7 augustus 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Hello,
Thank you so much for your lovely review and for sharing your feedback — we really appreciate it. We’re delighted to hear you’re loving the Navy nail range and already seeing great improvements!
Thank you also for mentioning the instructions — that’s really helpful, and we’ll be reviewing our packaging to make this clearer for future customers.
With love,
Team Navy
Terrible experience – avoid Navy Pro
I had a really bad experience with Navy Pro. Due to a technical error on their website, I was charged twice for the same order. Instead of owning up to their mistake, they kept insisting that I had placed a duplicate order myself (why would anyone do that?!).
Both orders were delivered, and since I couldn’t reject one at the door, I had to return it. Not only did they fail to refund the shipping costs from the duplicate order, but I also had to pay out of my own pocket to send the package back – costs which they refused to reimburse.
In short, Navy Pro made an error, but I was the one who paid for it. Very poor customer service and absolutely no accountability.
I strongly do not recommend buying from Navy Pro.
1 september 2025
Review zonder uitnodiging
Antwoord van Navy Professional
We’re sorry to hear that you feel disappointed with your experience, and we always want our customers to feel supported. However, for clarity and transparency for those reading your review, our system did not duplicate your order — two separate orders were placed through our website using two different names and addresses, which is why two sets of products were dispatched and was not flagged by our team.
We explained this at the time and offered to help with the return.
We completely understand how frustrating this situation must have felt, and after reviewing all correspondence, our team genuinely went above and beyond to assist, though it appears this was sadly not enough.
While we regret that you were unhappy with the outcome, we do not believe it is accurate to say that this was a technical error or that we refused accountability.
We’re disheartened that you felt you needed to leave such review
Cuticle scissors and nail oil
The products at Navy are second to none. I purchased the cuticle scissors and nail oil and both are excellent. The nail oil has made a huge difference to hydrating around the edges and base of my nails and I wouldn’t be without it now. I’ve tried many others and this is the best. The scissors are so slim and precise they’re perfect for any trimming around the cuticles.
4 september 2025
Review zonder uitnodiging
Antwoord van Navy Professional
Hello,
Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you’re loving both the Cuticle Scissors and the Nail Oil — it’s fantastic to know they’ve made such a difference to your nail care routine.
Your kind words mean the world to us, and we’re so pleased our products have become must-haves for you. Thank you for choosing Navy!
With love,
Team Navy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.