Netflights Reviews 8.297

Air France cancelled my short connecting flight to Paris to transfer onto my long haul flight to Mexico. Ben was really helpful and managed to get me on a direct flight instead from London to Mexico after a discussion with Aeromexico who were at first reluctant to rebook me on the direct flight without charge as the flight cancelled was Air France's rather than theirs.

Ben really did all he could to accommodate my needs and got a positive result so thanks again to Ben.

Booked on the phone. The guy was really helpful and witty. The price was great. Tickets issued quickly. All good. So good that I paid their extra £15 for some sort of insurance I will never use, but also £50 off the next flights I book with them, as I know I'll use it.

This Company netflight is the worst ever. DO NOT USE. We've been using NetFlight for the last 18 years, and they have been very good in customer service, the prices are very competitive, and it was a company we could trust. But now this will be the last time we ever use them, Netflight. We emailed 5 days ago with an upcoming flight, and they have not even cared to reply yet.

Was going to book a flight with netflights as I heard they where competitivly priced. I got to the end of the booking process and thought i should check how much i am saving by booking with them.

The answer was nothing it cost more to book though them as it did to book direct by quite a significant margin. Luckily i didnt complete the booking. The whole premise of sites like netflights.com was to provide cheaper competitive prices. Not to charge users an extra £30 for a flight that is cheaper booked direct and offers more customer protection.

We've booked flight back in November. Now unable to go through the verification on quatar airways as the email and phone number dont match. Phone numbers are not working, email address is bouncing back. I have managed to log in on website but I dont have the informations I need.
Every time I speak with british airways ot qatar they suggest I speak with netflights.
Absolutely awful, first and last time im booking a flight with netflight

The company was sold in January of 2026. No communication was sent to existing customers with booking. This is a huge red flag as it seems to be hidden. There an now links that no longer work when trying to view prior bookings and also new phone numbers.
This has led to me having zero confidence in the company and me canceling my booking.
Please be mindful that you are not a well known prestige brand. Trying to grow in the UK. That customers need confidence in you when using your service to visit another country at normally great cost to themselves.

Worst purchase experience ever, I am writing this to warn others about the deceptive booking process and terrible customer service on this site.
While attempting to book a flight, the website threw an error message during the payment stage, stating the transaction could not be completed. Naturally, I tried again so I wouldn’t lose the flight. It turns out the first "failed" attempt actually went through.
I was charged twice for the exact same flight due to a technical glitch on their end. When I contacted support to resolve this issue, they agreed a refund duplicate one but charges 200 pound pp as a "cancellation fee."
It is completely unacceptable to charge a customer a penalty fee for a duplicate booking caused by your own website's malfunction. I should not be paying a premium for your technical instability.

I have been trying to get hold of Netflights by email - that doesn't exsist anymore!! now by phone the waiting time is soooo long

I’ve been trying for the past week to get through to someone on the phone to cancel my flight and I’ve constantly been put on hold for 30+ mins.

I’ve emailed customer service and they advised I won’t get a refund if I cancel so it doesn’t matter. It is terrible service! I don’t want a refund just don’t want to be taking up space on a plane I won’t be on!! I’ve asked them to call me back and they still won’t.

Awful experience with this company. Booking is not clear whatsoever on the insurance. They get you booked and hooked then treat you terribly.

Customer service personnel are extremely patronising, talking about other companies rather than try and help their own customers. This is also after spending a ridiculous amount of time trying to get through. One call on hold for 35 minutes. Second call still on hold after 55 minutes and gave up.

3rd attempt still on hold after 45 minutes, again gave up.

The automated message repeats 'our travel pros are busy' I can guarantee these are NOT travel pros.

Would advise avoiding this company where possible.

I was affected by Aer Lingus pulling out of Manchester and I’d booked through Netflights. They changed my flight automatically and were very patient when I was worried that the Aer Lingus app wasn’t reflecting the new flights. I spoke to a number of people there and they were all very understanding and helpful. A special mention to Gavin, who ultimately sorted it all out. Thanks very much 😊

Netflights no longer provide ATOL protection.

I have used Netflights many times, and was always assured that when buying Hotel and flight they were ATOL protected. All reference to this has been removed from Netflights web and if you call, the staff can't clarify situation, since they were taken over by Destiny (Spanish Company). This is important and Netflights need to make their position clear

Once a great agent and we have booked with them for many years. They have made all of their team redundant from 1st January. I got this information after I emailed them saying that they have turned into an 'online travel agency' only. Their website also doesn't work now either. One of the emails says 'it's safe to book online' and 'if' your booking is confirmed it will be managed by the customer service team. I'd stay well away from Netflights...
Have since booked with 'Away Holidays' and they have given a really competitive quote and their customer service is great.

Everything whent wrong

All fine during quotes and getting money. Afterwards? Shocking service. Massive wait times to speak with someone. When you get through the staff haven’t got a clue what they’re talking about. Spent 35 minutes with someone who was making it up as she went along. Promised call back. Not been received.

Terrible experience. I called 3 different numbers and was on hold a total of 3 hours in an attempt to cancel a flight due to personal reasons. I also sent an email which I still haven’t got a reply from them.

Please avoid.

trying to call for help on a booking, on hold for 35mins plus, gave up waiting.... you need more staff.

They took our money for flights and then no confirmation or communication. They are completely scamming people

New York/Boston
Made an enquiry (Nov 25) for a trip to New York & Boston for 2 weeks in Sept 26.
Still waiting to hear back from them Jan 26, almost 2 months later.