Network Rail - People & Leadership Development Reviews 

Observed Islamic religious messages displayed on the Departures board at Kings Cross station yesterday. Network Rail should be more concerned with providing a good train service instead of promoting or celebrating religion. And BTW over many years I have never seen any Christian or Hindu messages displayed there. Meanwhile, rail service has been deteriorating over the past few years.

Thank you network rail for waking up the residents of Elm grove and Harrington avenue Hoylake CH47 at 2am until 3am this morning lights shining and banging work on the tracks. Total disregard for the residents who have to get up early for work. Well done, hope you are proud of yourself......

We had a situation when my Grandaughter caught an incorrect train and ended up at New St Station, Birmingham. She was taken to the ticket office by a wonderful lady who intended to purchase my Grandaughter a ticket and to take her to the correct train. At the ticket office the absolute star named Vinne took control of the situation. He telephoned me to reassure me and even arranged a taxi to get her home safely !! This man is an absolute star!!! Such a helpful man, even calling to make sure that she had arrived home safely. Such kindness from the lady on the train and then Vinne. I am so impressed and grateful, thank you so so much. Excellent!

All trains cancelled tonight, spoke to a 4 eyed geek at Kjngs Cross who eventually identified himself as a train driver manager, not helpful,
In fact uselesss. My advice is train up more drivers and get rid of the disloyal and unreliable ones.

Hi There.
Just an update to let you know I got my MP involved in this matter and she has had the same response as I have had. NONE
So now after 15 months of complaining the matter is still being ignored by Network Rail.

The Safety Issue, still outstanding.
Complained many times to Network Rail about their overgrown vegetation, climbing and penetrating our bordering wall.
Cracks are appearing but still Network Rail ignore this problem.
From their TrustPilot rating it looks like this review won't make any difference, so far I've been proved right.
Let's hope the wall doesn't fall down onto anyone or the track.
As a stakeholder in our community Network Rail, please do the neighbourly thing and fix your overgrown property.

Network Rail publishes entry level jobs that do not exist.
I tried to apply for a job recently and after I registered with all my details, CV, employment history etc, my application was unsuccessful because I refused to be included in their "pool" of candidates for future consideration. After realising the scam I requested for deletion of my data and my careers hub account. It is called THE RIGHT TO BE FORGOTTEN.
And now they play crazy and treat me as an employee and request for passport to proceed for deletion of my data!!! When I was only a candidate for a fake role!!!
Network rail as it seems is a scam company breaching data privacy laws!!! Stay away and be careful when applying.

My son just came from Europe where train ticket are cheap for a long journey ! I wanted to visit a friend in Devon from Milton Keynes! even advance looking was 157 pounds! You must be nuts to think that I will ever pay you that money . Why is your greedy strike for? Where all the money goes? It’s pure theft your price! Little mangers pocket massive money to their private bank! The UK is such a rip off!

Stop punishing poor parents trying to do something for their children at the start of the school summer break while struggling financially, all we need is cancellations and loss of little money we’ve got and PUNISH YOUR CORRUPT BOSSES INSTEAD. You are rolling in money and benefits while making other people’s lives miserable. Greedy awful lot. I never even travel by train (can’t afford your fares) but it’s a school break and I saved some money to take my child on a little trip, just to have it cancelled. What a waste my money and effort.
You are despicable!

It's disgusting that networkail are helping online scaming when purchasing a ticket online. A company called compleatsave.co.uk took £15.00 from credit card. When you look into compleatsave lots of people are getting shafted by buying rail tickets and this company claimed to give you a discount on rail tickets (£15.00 a month bank charge) be warned when purchasing a ticket from network rail. Then to add insult to injury the ticket had to be cancelled because of a strike by rail workers 🙄 trying to claim money back online didn't work so you have to ring the rail company to be told they don't give refunds but you can have credit or change the day. After verbally abusing some poor soul in an India call center they finally gave a refund. I wouldn't even give them one star but its the lowest I could go.

Network Rail says it has a great mental health awareness.... wow they pushed me into a breakdown and when I went to management they just went and laughed with colleagues which made it worse and then they get rid of you as they don't know how to deal with it so find any reason to sack instead of really trying to help

You can't even provide a consistent service. Sat waiting because of a points issue/fault. A points issue. Something you have used for years, have had the time to practise and perfect the use of, but we have issue that cause me to not continue on to Scotland. Jokes all of you. You can't actually run a service your the experts in. Get the Morpeth and above line sorted. I want a refund of my ticket and an apology for adding to my stress. Ridiculous. Government want to cut down the use of road vehicles however we can't trust the train services to help. We are all screwed. Get your job done and be held responsible for your actions.

Ridiculous that I can't buy a ticket at the Leeds ticket desk, wasted 10 minutes of my life working out your touch screen system. English is my first language and I was born in 2000 so if it doesn't work for me, you're doing something wrong. My only positive experience was the lovely, experienced and helpful guy behind the ticket desk - he really put a smile on my face.

Tree Killers! This week I saw trees of more than 20 years being felled in an uncareful action of network rail. They are simply devastating everything they see ahead, without worrying about the lives of animals and people who have houses near the train line. It has trees that could only be pruned, but were brutally cut down by the root.

Closed main entrance (south eastern side) due to flooding 4 hours earlier. They kept it closed through the evening for no valid reason. Plenty of staff about but standing around doing apparently nothing - this is 9pm on a Wednesday.

I missed my train due to this and other shoddy customer services (not Network Rail). The combination screwed me.

Going on strike again re pay and conditions. I will save my sympathy for when the service runs on time. Jokers.
Absolutely hell bent on pushing customers away from their own industry. The state of the railways is at an all time low. It is totally the wrong climate to be asking for more money. If anything fares need to reduce to reflect the service that they deliver.

Network Rail will never sort out a complaint about it's employers they will always back them up when they are to blame, it is what you call a closed shop, don't want to listen to the public.

I'm a "Network rail neighbour" in the last month I have tearfully watched as two fifty foot plus sycamore trees have been chopped down to the base and today 3 more trees of the same height and age have been decimated. It was meant to be a minimal cut back of over hanging branches but 3 quarters of the trees height has been removed and hardly any leaves left on twenty small branches that have been left. This will affect how I live in my second floor flat, no shade, no protection from the elements, no more listening to the wind in the trees. Total exposure to noise from Prittlewell Station, pollution from trains and 24hr lighting from station. Not to mention the impact on wildlife - 2 pairs of wrens, Jay's, long tailed tits, blue tits, wood pigeons etc, squirrels, badgers and foxes. Network rail dosent care about its Railway neighbours and won't be happy until all the wildlife is obliterated.

Customer services esecailynthe woman workers are terrible they don't understand what you are saying waste of time calling them.

I now have the misfortune to use the waiting room at Clapham Junction Station whilst waiting for the much reduced service to Woking. Its not too bad - light and spacious - apart from one infuriating thing. Train announcements are made at normal volume, but senseless 'public service announcements' are blared out at an unbelievable volume. Over the course of 6 months I've reported this numerous times - surely someone, somewhere just needs to turn a bloody dial down. Nothing. If your going to reduce the services (by the way, trains that I'm catching are now rammed) the least you could do is make the waiting tolerable.

Big thanks to the kind, helpful gentleman Nelson who works for Network Rail at the reception at London Liverpool St. He was patient and understanding when I was so stressed about leaving my bag with my passport by mistake at another station. He helped reassure me it had been handed and organized for me to be able to pick it up and nothing was missing thankfully.