Newcastle Building Society Reviews 

Very helpful on closing and transferring my wifes account on her passing away.

Pleasant member of staff, clear and very patient. This society excels at the personal touch, lacking in many businesses today.

the staff contated by telphone were very helpful and sorted out my problem efficiently

Great branch and friendly helpful colleagues.

Great service. The people at Newcastle Building Society were very helpful and polite. Nice cup of tea while I was there.

Opened an account without any problems.
Good interest rates

ISA matured a week ago but yet to be transferred to new institution. I was lied to when they said it had been transferred on the day of maturity because the online account showed it sitting there. My online account is now shut down and I can't access it. Do they deliver my money by hand? I can't think of any other explanation. They cannot compete with the big boys, so it is best to avoid them.

Freindly, professional staff who provided the assistance I needed.

So good to be able to deal with money matters in person
Excellent service and advice

A very pleasant lady helped me all the way through first class service very happy.over 75 years another learner at the internet.

This is the best building socitey ive ever been too, they were all very nice to me and even bowed down to me ouit of respect. Very Awesome. Better then chocolate chocolate chip ice cream

Asked for help. Got help. But the geezer was a bit rancid and unappealing. (proper pedo vibes). Really ruined the experience. I couldn't take it anymore and had to walk out.

I love the fact this is local. The NBS are committed to keeping branches open which is good news in my eyes.

Please do not waste your time with Newcastle Building society. They are in the dark ages when it comes to technology and their customer service is terrible.

Newcastle Building Society took a large deposit of money for a cash ISA. The money was transferred in May. I received a letter today stating the money would be returned and the application wasn't successful due to them not receiving documents? I've had no correspondence via email or post. They had my money for four months and returned with no interest earned on the amount. Four months of no interest. I am disgusted with this appalling service.

My transfer to the Newcastle Building Society went quickly and efficiently. I can't yet comment any further on their service, but pleased so far.

Customer service is good. But archaic banking systems. Withdrawls are so slow, if you miss cut off it will come next day, and unable on weekends! Mindblowing. Having to switch away for this reason

I have been trying to close my instant access savings account for 3 weeks now but the Society will not return all my of my capital. I was told I had to wait until the 30th until I could withdraw my balance in full but this is not the case as I am still being charged a penalty. There is no mention of penalties for withdraw in their T&C's nor any mention that you have to wait to withdraw penalty free from what is stated to be an instant access accounts

As an addendum and in response to the comment below from Newcastle, I have already contacted Newcastle on numerous occasions through there secure messaging system as I believe that is the fair route to go down, it is only because of the lack of a clear and honest response that I feel the need to warn others on trustpilot. I would add that I filed a complaint and was told I would get a response within 3 - 5 days - I didn't and I they continue to penalise me for withdrawing funds from an instant access account - it's been over a month now

I always find the staff at Newcastle Building Society very helpful and friendly I would definitely recommend

I had lost the documentation on a savings account held with the Building Society through a divorce and two quick changes in address. The young women who dealt with my request for copies of the information held by the Society was polite, efficient, and professional in dealing with my request