Newcastle International Airport Reviews 

I'm appalled! £60 fine for dropping off at the Hilton. The barrier didn't immediately lift when we approached it so we jumped out and our driver backed up and drove off. Less than 3 minutes. Wasn't parked in the yellow box or on red lines.

No help from the hotel (its airport land) No help from the airport. Appealed but they said there are plenty of notices all over the airport (hello ... i hadn't got to the airport).

No mention of an issue when I booked!

AIRPORT TAX!

Airports are usually expensive but Newcastle international airport is a complete rip off. Everything is so overpriced it is simply ridiculous. Even shops like WH Smith or Boots are taking the P out of people travelling. Just paid £26.80 for two ham sandwiches and two small bottles of water.. don’t get me started on the bars, eye watering prices, £14.40 for a pint and a half of cider and a small glass of Luke warm wine £15.00.

I really like flying from Newcastle Airport. It's a convenient 30 minutes drive from my home. The airport is a smaller regional airport but offers a reasonable range of destinations. The facilities are clean and staff polite and helpful. There are some caveats however! This accounts for my lower mark

The food and dining options are a little limited. That's understandable as it's a small airport. Unfortunately, like most airports, a captive audience is expected to pay high prices for food and drink. For example, at one outlet we paid £8.00 for a pint of beer! Food similarly priced, even sandwiches quite expensive except for Boots which offers a good meal deal.

Car parking is also a bit of an annoyance to me. It's really rather expensive, even to pick/drop someone up/off. It's typically £130-£150 to park the car for a week. The Express Drop Off/Pick Off car park charges you £5.00 even just for a few minutes. You can drop off at the Short Stay 2 free for 15 minutes. It would be nice if they moved this freebie to the Express Car Park (nearer to the terminal) and made it a slightly longer 30 minutes.

Also, one final thing. Twice, a relative has flown into Newcastle only to find their baggage has not arrived with them. Not Newcastle's fault, but on both occasions, there's literally no-one on the ground to ask for assistance. Last time, I had to resort to asking one of the ladies on the Jet2 check-in desk if she could find someone to help us. Note to airport management, you should always have at least one member of staff available in the terminal building to help customers.

I'll definitely continue to use Newcastle Airport but I'll stay clear of the car parking and the expensive food.

Elderly mother in law waiting for flight from Jersey to arrive to pick up friend flight suddenly disappears off screen , no information on website , found out after sometime flight cancelled, is the Airport in the modern world or not ???

Used Newcastle airport for the first time for a flight to Turkey.
When landing in Newcastle on return, I was greeted quickly off the aircraft by Melita, a staff member working on behalf of special assistance.
She was extremely compassionate, and could not have done more to make my experience smooth and hassle free.
Melita even wheeled me in the wheelchair directly to our car in the long stay car park, going above and beyond her duties.
Personal thanks to Melita, she is a credit to your team

As a gold card vip traveler with British Airways out of Newcastle this must be worst airport in the world
BA speeds the plane to make up for a delay we arrive at 7 31 pm my bag comes off at 8 20 p m
Do they just have one person unloading the bags
They have a monopoly so they think they can just provide rubbish service all the time
BA need to jump all over the people who run the airport
It should be minus stars
Tom Hurst

No stars if this option was available. Be careful dropping family off, they make any excuse to make money from you in fines even in recognised car parks. Your supposed to read every little detail in the signs but if you stop to read you are at risk if £100 fine. Horrible airport.

Reclaiming baggage is so slow.Been like that for a few years and never improves.That is with only 1 flight arrival god knows what its like with more than 1 flight arrival?

Arrived from thialand ,once again passport control is a complete joke,9 booths open for foreign passengers arriving and 4 machines and one booth open for British passport holders considering 80% were British passport holders,a complete joke

I have an autistic child and was dreading going through security. The staff were lovely and more accommodating to my child than the three other northern airports we have flown from. Definitely will fly from Newcastle again.

It takes about an hour to get through passport control every time I fly back. Honestly it's really bad. I also seem to have issues with them confiscating everything from a small whisky to deodorant because their machine doesn't like it. You are charged about a fiver just for dropping off for 5 minutes. The bars are absolutely packed you can't get a seat anywhere and if you do manage to get a table it's filled with the previous ten occupants drinks and mess. The tables are filthy nine times out of ten. Service so slow. Everything is triple the price. There's nothing healthy to eat the sandwiches are all the same everywhere and a simple bottle of water is about £4. It's absolutely ridiculous.
I fly regularly and I don't like this airport. The choice of destinations could be better.
This is supposed to be the best airport in the UK.. God help us.

Rip off prices and tannoy system is a joke

We arrived back from Malaga and at 10.10pm discovered our car had a flat battery so would not start. I contacted the Car Park Team and within a short time one of the Team made 3 trips to my car with different equipment but eventually got my car started. The AA told me, we would have to wait 2.5 hours for assistance! I cannot thank this gentleman enough. 5 star service!

ABSOLUTE Shambles of an airport. 35mins to her a bag from a plane 200 yards away. Extortionate drop of charges and international entry zone that looks like something out of the 50s. Locked doors on entry to ligae area. What a total rip of. Unfirtubalkey irs not possible to give negative scores

The staff were extremely rude by shouting and bad manners. This was my first time flying at Newcastle airport. It would be helpful if staff were professional and polite with good customer service.

Newcastle International Airport is well organised but I have two bugbears:
1. Despite recently upgrading facilities there is no water fountain to (re)fill reusable water bottles. Airport users have to ask in the food and drink outlets for the staff to fill them. That seems ludicrous when so many transport hubs have such fountains.
2. The airport charges for using the car park to drop off people. The fee will rise to £5, just to drop off or pick up people. To me, that feels exploitative.

Why do Newcastle airport charge so much for disabled people to get dropped off. You are directed to short stay 1 where disabled spaces are for you to be dropped off . Being disabled it takes longer to get out of vehicle's, you need help with cases into the terminal building then you are charged £10 for the privilege.

Be careful when using your bank card , and check your account the airport took money unauthorised so I contacted my and got it back with in 3 day's

We decided to have a drink in Tap & Brew while waiting for our flight. My husband ordered a pint of Diet Pepsi & a pint of Lime & Soda. The latter had very little lime in and was mistakenly made with lemonade which the bartender did admit to offering another free of charge if I wanted. Our main complaint was the price £15.45 which in anybody’s book is extortionate. Alcohol was the same price, cannot understand where they get their prices from!!!

Basically no information was available about anything. I was given incorrect information about how long it takes to drive to the city (40 mins) which ended up with me missing connecting transport. A manned information booth would be an improvement