New Directions Aromatics Reviews 

I've been shopping with New Directions for nearly 7 years. I have never not gotten the highest quality products and on the few times I have had to speak to someone live, the help is always knowledgable and polite.

Easy to use ordering online system. Good product, with prompt delivery and good prices.

the month long wait for my order to be delivered was surprising but, knowing that it was due to particular circumstances, i didn't care. my order was delivered when promised after i had asked about it. so that was good. and the products were packed really nicely and were great quality.

We love this company as a supplier of materials. They almost always have what we order in stock, and their quality of the goods is high and consistent.

EXCELLENT. FOR. cleaning.

I don’t think it was your fault. Everything was correct but the carrier delivered my goods to some erroneous address. Fortunately the picture clearly showed it was not my location and possibly not even in my block. No one on my block has a red door. I’m just very frustrated and disappointed that the carrier may be confused. I have received others packages who had the same house number one block over. I took their package to them!

High quality essential oils, accurate order filler, mostly best prices, carefully packed for shipping, arrived intact. Thank you very much! 🙏🙂😇

I placed my order on 10/21 and received an e-mail for shipping on 11/20. I understand that you have had a huge amount of sales. But it was too long to process my order.

New directions has never disappointed Me and I have purchased numerous items from them. The quality is exceptional and I will continue to use them. I highly recommend this company.

Do not do business with these people.

Great experience, good prices, great transparency.

I love this companies products but the processing time of over two weeks plus shipping time on top of processing time to recieve orders is absolutely unacceptable for running a business. The customer service employees are great and very kind. I have been a long time customers and this was not the case in the past. I hope it changes because if it continues I will have to try to find alternative companies with faster processing times so my orders arrive in a reasonable amount of time.

Excellent essential oils at a great price! I love the company’s transparency.

I´m a returning customer.
High quality products, nice prices and easy checkout are my main pros. Thanks!

It was quick and easy, however I tried to get in touch by phone to have a question answered and it was difficult to get in touch with anyone. Still I was able to work it out on my own.

Shipping has gotten to be ridiculously late. There’s no reason any order should take 3-6 weeks to leave the door. Price & quality of the EOs are great, but until the shipping issue can be resolved so that placing an order with New Directions doesn’t negatively affect my own business, I’m forced to shop elsewhere. Get it together, guys. People are tired of waiting.

I still haven't received my order... no tracking either. I placed this order on early October.

We placed an order 6 weeks ago -still not shipped. 4 customer service emails have gone unanswered, the phone line keeps going to voicemail and we have no way to cancel the order on our own. This company has been reputable in the past, but we likely won't ever be ordering from them again. BUYER BEWARE -they will take your money, take months to ship your product and provide absolutely NO customer service.

I have been purchasing product from New Directions Aromatics for over 10 years. I manufacture high end skin care products and high quality ingredients are a must. Recently I needed detailed help on obtaining a cosmetic jar and I received excellent and quick response from them.