New Directions Aromatics Reviews 

I appreciate the quality of your products & attention to things like them being organic, vegan etc. I also appreciate how quickly you send out orders.
Happy new year!

GREAT descriptions of products onsite with accompanying company blog

I have used these products before. They are good quality oils. The response to my order and delivery was quite quick. Thanks

they company sell great products to the customers and I alway satisfied with my purchase.

Easy to find products, here is usually another product you must try, excellent products and the pricing is great.

Such a great company. They have been supplying my spa with fantastic quality products for 8 yrs.

👍🏻 great job as always!

Great products and fantastic operations
Reasonable prices too, for the quality.

Everything arrived as described, packaged well, will be buying from NDA again.

Customer support replied and provided direction. Thank you

I placed an order on October 23rd and it didn’t arrive until November 20th

User friendly and you have all the essential oils needed in soap making

The product was soot in and the shipping was very fast, thank you

I ordered three products, and received an order confirmation from them. However, after a full month had passed, I had not received anything more from them - no product, and no shipping confirmation either. I attempted to reach out to them using the help form on their website, and received no response, even after a full week. I called their phone number listed on their website and was unable to get ahold of anyone there either, but was instead directed by an automated voice to send an email. Luckily, when I did that and asked what was going on I finally got ahold of someone - who told me that my products were out of stock (this was not indicated anywhere on the website when I placed the order) and my money was refunded (the only reason this is a two star review rather than a one-star). The lack of communication, in regards to potential shipping dates, whether or not things are in stock, and the difficulties in getting help made this a very frustrating experience for me.

I received my order yesterday and I am amazed each time by the speed of the delivery times. I have to deal with other distributors in Canada, but you are the only ones who have fast delivery times and I appreciate that greatly. Long life to your great business

I needed to contact CS and it was a very kind and professional person that attended to my needs, thank you so very much.

You still owe me a bottle of spearmint oil or my money back. You won't respond to my telephone msg, text or multiple emails.

The processing time took nearly 4 weeks and I ultimately had to cancel the order. There was no warning about processing delays or backordered products at the time of purchase and I had to email several times before I could find out what was happening with my order. Multiple calls also went unanswered. It was so hard to reach a live person that I thought the company had gone out of business. When someone finally did respond, they apologized but told me it would be another 10 days before the order even shipped out. I asked them to cancel the order which they did, and I have since found a more reliable supplier for my business.

Product is very good, but my order has been on hold for a month and a half and customer service has been unreachable.