Nflshop Reviews 

worst experience I ever seen.

Ordered a jersey, they sent the wrong one and claimed it is not eligible for return.

Then when i got the return done it took them over a month to get me my refund

I ordered a Dallas Cowboys cap supposedly in stock, was excessively delayed, never arrived, got no updates. It looks like they had none but gave me a fake date. This is the worst experience I've ever had with ordering online. Pitiful customer service as well. Don't see how they stay in business.

I absolutely will never order from this website again! I was excited to order my jersey on a Sunday and received an email that it would be delivered on tuesday. I got an email and also a text confirmation that my package had arrived. To my horror, it wasn't. There is no number for customer service only through chat and then they say to wait 72 hours to see if it shows up because the shipping company or delivery company they use sometimes marks deliveries delivered and they are not. I was offered a 10% discount for my next order and I adamantly inform the representative through the chat that I would never order from this company ever again. There is nothing that would ever entice me to order. I will stick with fanatics.

Truly a terrible experience. I order two jerseys and 5 days later they went on sale. They will not honor the new price!!! Awful customer service! Do not use this service.

This has to be the worst ran company I e ever dealt with. Zero support around anything. Do not order from this site! You most likely will never get your items.

They advertise discounted free shipping and you don’t get them when you click place order even though it shows on the page before you click to order it then you gotta wait seven days to cancel the card you use so you can get access to your own money

This would be a zero-star delivery if I could do that. I ordered two t-shirts. They allegedly were delivered, but didn't show up. When I told NFLShop the package showed delivered but it was nowhere to be found (our building has a secure delivery system). They told me they give grace to their "carrier partners" and to check back in 3 days if the shirts hadn't been received. After three days, I contacted NFLShop again and they placed a reorder. Guess what--that reorder also showed delivered and it wasn't. I pitched enough of a fit that I got an immediate credit. (Several days after that, BTW, neither shipment has materialized.) The CSR who gave me the credit did offer to give me a 20% off coupon too. I declined--why would I ever order from this outfit again?

I ordered a CUSTOM JERSEY! I PAID $191 for it! They advertise only $165. BUYER BEWARE! Then THEY THEY CANCELED MY ORDER! I EVEN WROTE THEM A LETTER THEY IGNORED! WHY THE HELL DO YOU OFFER CUSTOM JERSEYS THEN LIE AND DONT MAKE CUSTOM JERSEYS! ITS FAKE!

Terrible company, I ordered 3 jerseys, they keep saying they shipped them but the delivery company have not received them, I’ve contacted customer service and basically just get told to wait for them to arrive, which they won’t, feel totally scammed by them, the jerseys were very expensive and I’ve received nothing and they had the audacity to send me a coupon for 20% off my next purchase, like I’m going to order anything else from them, avoid this company or you will regret it, the nfl needs to look into how they operate, I’m absolutely disgusted by this company and want to warn people about them so nobody else gets scammed out of a lot of money by these people.

I would give 0 stars if I could. I ordered a Falcons jacket for my grandsons birthday and I called because I received nothing. I searched through my emails and I found an email sent the exact same time that they sent one for the purchase order. I called and spoke with someone who assured me that they took nothing out of my account which I had already checked and yes it was taken out so I was basically called a liar. So, I am now waiting for the bank to dispute the charges because they never sent anything and they did take the money and they told me that the verification didn’t go through but they were able to take my money out? What’s really going on with this company??? This is happening to way too many people!!!

I have unsubscribed multiple times from their email spam but they continue to send me emails in violation of the can-spam act

I would give this business 0 stars if it was an option. I ordered a Salute to Service Jersey for my Veteran Husband’s birthday. Ordered it with plenty of time before his birthday party. Received my order confirmation and showed the pending NFL charge. Cool! Anyway, the day it was supposed to arrive and did not, went to confirmation email and clicked track order to find out my order was cancelled. Search email for anything from NFL shop/Fanatics to see if I missed something. In my spam I located the order cancellation minutes after order was placed. Called Customer Service number provided. Spoke with a gentleman who “needed to confirm my purchase” anyway after reviewing info with me, apparently the billing and different shipping address was a red flag!? Anyway, got that straight and was told that he could not place order, I had to go back into the app and replace the order, but it should be fine this time. Anyway, get the order after said birthday, only to see my husbands eyes sparkle at his new gift was open. Then my horror when he tried it on and realized the v-neck collar was off centered. Not a little off centered but pointing at his left nipple, off center! Called and was unsuccessful getting anyone on the phone, used the chat feature online. Requested to exchange, although skeptical that I will get one of better quality, was told no exchanges could return, receive refund, and reorder….WTF! Really, over $200 for a Jersey with shoddy craftsmanship made in Guatemala. I would have done better buying a $50 bootleg jersey from China than the absolute crap I received! I WILL NEVER ORDER FROM HERE AGAIN OR RECOMMEND TO ANYONE!

If I could give this company 0 stars I would. They refused to give me a refund on a $240 dollar purchase. I’m actually convinced it’s a scam. I hate them!

It seems like companies who provide a niche service such as this just dont care about their customers. They will end up making a profit anyway, so why invest the time on making us happy.
For example, I ordered a Steelers full zip hooded jacket, "at a discount", from the website. When it arrived it was too big. No problem, I'll just return it for a full refund and get a smaller one, right? Wrong. Even though I met all requirements and returned it basically within hours of receiving it, I was only given $54.41 of my $76.39 purchase. So, because I ended up purchasing another jacket before I was aware of this scheme, I ended up paying $98.37 for an item that was supposed to be significantly discounted.
In addition, the quality of the jacket was sub-par. It was thin and looked like the emblem on the back would wear after one or two washings. NEVER AGAIN!

They are a retail shop that does not offer exchanges. So if something doesn't fit, you return it and they charge you shipping. For an exchange because they can't process one. Then to buy it in a different size you will not get the same discount. I will give my business to Rallys or Fanatics websites.

My order was canceled and they said it was because the item was out of atock.The website and customer service representative said it wasnt out of stock. They said it was refunded to a bank Institution and couldn't tell me what bank. The money came from a card that you can't put money on. They showed me a receipt for the refund with no card number, no bank, or anything except the refund amount. These people canceled my order and refunded the money to themselves.

If NFL Shop were a football team, they’d be the Jets offense: lots of promises, zero execution.

I ordered 3 packages of Bills gear. Two made it. The third? Disappeared into the void because the courier dropped it at “ABCD Drive” instead of “S ABCD Drive.” One missing letter. NFL Shop had my correct address the whole time, but somehow managed to fumble it anyway.

Customer service?

Agent 1: “We’ll send a replacement!” (Narrator: they did not.)

Agent 2: Same line, same nothing.

Agent 3: Pretended the case notes didn’t exist.

The courier finally said: “Too late, not our problem.” NFL Shop basically shrugged and told me to chase it down myself. Why am I running side quests for gear I already paid for?

All I wanted was to match jerseys with my toddler and celebrate the Bills. Instead, I’m stuck matching him in disappointment. At this point, even Josh Allen couldn’t throw me that missing package.

Save yourself the headache. Shop literally anywhere else.

Ordered the same item 3 times - first time it was lost, second time wrong team, then they wanted me to pay to send it back. Seriously. Still waiting on a replacement. Customer support chat is worthless, I finally called. That wasn't much better. Stuff isn't well made. My advice - look elsewhere.

Horrible company! No exchange options. In order to send something back you have to pay $9.99 or you have to get a gift card. If it says that it’s not very obvious. I am so furious with this company and customer service is horrible! Asked for a supervisor in the US and of course it didn’t happen. Not using them ever again

Company is deceptive about shipping times. Ordered a jersey 2 weeks before a game and the jersey wasn't delivered till almost a month after I placed the order. Shipping time said 3-7 days but order wasn't placed on their part for almost 2 weeks. Then when I called about the problem, I was promised a credit for 25% of my order. Credit never came. When I called asking about it again, they said they wouldn't give me credit. Should be illegal what they are doing.