New Homes Mortgage Helpline Reviews 

Marina worked on our mortgage application and provided an excellent service. Marina was happy to answer any questions and provided frequent updates. Communication was clear and any queries were answered quickly. We felt very supported through our mortgage application.

Kevin Byton was an exceptional mortgage broker and made what could have been an incredibly stressful part of our purchase feel completely manageable. From the very beginning, Kevin worked at speed, speaking with us at short notice and even on a Saturday to ensure we could move forward quickly when our purchase was originally expected to complete within six weeks.

He took the time to carefully walk us through our mortgage options and life insurance, particularly important given our more complex circumstances, including my partner being a non-UK national and having just started a new job. Kevin explained everything clearly and simply, provided detailed illustrations, and helped us understand why certain options were viable and why others were not. That clarity meant we could make informed decisions without needing to do extensive independent research.

When our purchase unexpectedly stretched to eight months due to significant Building Safety Act 2022 complications, Kevin remained engaged and responsive. As things progressed again, he acted quickly to submit new applications, adapt to changing circumstances, and ultimately secure us a mortgage that worked well for us. Towards the end, especially, his support was one of the biggest things that helped us complete our sale before Christmas as he proactively reached out to our lender to clarify several inquiries that our solicitors were being slow with and refusing to act on with urgency. Kevin going above and beyond here eased our nerves massively, and made a huge difference.

Throughout the entire process, our mortgage was the one thing that never felt like a problem, and that was entirely down to Kevin's professionalism and reliability. I would absolutely recommend Kevin and New Homes Mortgage Helpline to anyone looking for a mortgage broker who is knowledgeable, responsive, and genuinely committed to supporting their clients.

Everyone involved from New Homes Mortgage Helpline has been incredible, with quick response times and great at providing guidance for first time buyers like us! Lucas and Megan have been a pleasure and we look forward to working with them in the future.

I had an excellent experience with the New Home mortgage helpline. Diane, Shannon, and Lauren were professional, knowledgeable, and attentive, guiding me clearly through every step of the process. Their support made the mortgage experience smooth and reassuring. Highly recommended.

NHMH have been very professional and helpful. Josh was particularly hands-on all through. Thank you!

We have been lied to by New Homes Mortgage Helpline. They told us an incorrect interest rate when we started the process of getting our DIP. During our mortgage meeting we were told a much higher rate which was unaffordable for us. New Homes Mortgage Helpline told us they knew the higher rate all along but decided to never tell us. We have had to pull out of our house sae and move and are now liable for £6,000 due to New Homes Mortgage Helpline incompetence. We have asked for phone calls of the conversations since October and have still not been provided with these. NEVER AGAIN DO NOT USE.

Me gusta mucho por eso lo califico con 5 estrellas ..muy recomendable .

Bruno tried his best and really went the extra mile to arrange our DIP and resolved an address issue with the lender’s search. His initial assessment with additional LTI was also great and gave us confidence moving forward. We then worked with Diane, our mortgage advisor who handled our mortgage with great professionalism. She explained everything clearly, guided us through the process and arranged it with additional LTI to meet our needs. She was always reachable on the phone whenever we had queries which gave us real peace of mind. Her assistant Marina was very nice and responsive and together they made the whole experience smooth and stress free. Their guidance made what could have been an overwhelming process feel much easier and we truly appreciated their care. We highly recommend their service.

Zoe and Sharon were very knowledgeable and friendly. I really appreciated their no nonsense style and demonstrated clear ways we could save money by looking through a variety of options. They kept me up-to-date every step of the way. Thank you

Josh Berriman is very patient and helpful to help me fill in the required parts, especially when I'm not a native English speaker and have misheard something.

He also help me to arrange appointment accommodating my travel need. I appreciate all the helps he offered to me.

As a first time buyer, NHMH provided an outstanding end to end service.

Joseph was my first contact and patiently explained every key stage, reviewed my finances in detail and secured a suitable AIP. He then handed me over to Naamah, who demonstrated exceptional patience and professionalism. I called and emailed her multiple times, needed to amend details and she consistently responded with calm reassurance that eased every concern.

I was finally handed over to Zoe, the mortgage progressor, who drove the process with pace and determination. She ensured everything moved swiftly and secured my offer exactly on the date we aimed for.

I am very grateful to Joseph, Naamah and Zoe for their commitment, clarity and support throughout. NHMH made the entire journey smooth and manageable

I’m so grateful for all the help from NHMH team during my mortgage process. The team was friendly, patient, and always kept me updated every step of the way. They made everything feel easy and stress-free. Highly recommended!

I and my wife wish to express our gratitude to NHMH most importantly to Michaela Withers. Michaela's dedication and prompt feedback was excellent. We had little to worry about cos of her excellent support.

Having not been through the house buying and mortgage application process for a long long time, everyone we spoke to were brilliant. Everything was explained, sometimes twice (for my benefit).
We were helped through the process and we know we can still call if we needed future assistance. Our thanks and best regards Graham and Hong

Megan was fantastic in keeping updated all through the process.
I will definitely use them again

We are incredibly grateful to Kevin for his outstanding support throughout our mortgage journey.

From the very beginning, Kevin demonstrated exceptional professionalism and dedication. He took the time to clearly explain each step of the process, helping us understand what was needed and when. His guidance was instrumental in helping us make informed decisions that aligned with our goals.

Kevin provided regular updates and invested genuine time and effort to support us from start to finish. Thanks to his expertise and commitment, what could have been a stressful experience turned into a smooth and reassuring one.

We couldn’t have asked for a better broker

Extremely helpful and provided guidance all through the application. A big thank you to all the team especially Michaela Withers and Samuel Lickers. I highly recommend

We got our first Mortage with NHG and we couldn’t have had a smoother experience. Prijya and Zoe have been amazing, kept us up to date every step of the way and so helpful with any of our enquires. I can’t recommend them enough.

Dean and Zoe were fantastic throughout the process, everything was quick and easy and any questions were fully answered. Highly recommend using NHMS.

It was a nice experience with NHMH. Efforts of each team members made are highly appreciated especially Shannon, she gives us the right informations up to date to make the process smooth.