New Homes Mortgage Helpline Reviews 

Straightforward and simple from word go. Found best deal to meet our needs. Communication great - especially Emma Vince!

Marina and the team made our first time buying a home stress free. They kept us updated at every stage and took away any anxiety we first had around purchasing a house.

Marina was very professional, responsive, and truly helpful every step of the way and I can’t recommend this place enough for people needing that support and advice. Thank you 💜

The service was smooth and efficient and we we're always kept up to date. Michaela was brilliant with handling our case.

I can’t fault NHM, they have been perfect, everyone we dealt with were friendly, professional, and respond very quickly. Nick went through all of the options for us and was very good at explaining how it all works and making all the figures clear to us. Zoe was also great at keeping us informed and pushing things along. I will go out of my way to recommend them!

Glynn

I got good support from NHMH recently, Josh from NHMH was very proactive and it was easy to discuss everything with understanding my need.

We are currently part-exchanging our home with a new build and we cannot fault the services from New Homes Mortgage group. Everything, so far, has been very smooth and hassle-free. Prijya and Michaela have been very attentive and professional. Thank you so much for all your help, we are very grateful and would highly recommend you to friends and family in the future.

We were introduced to NHMH from a building developer as we were originally looking to PX our home for a new build. At this point we already had a DIP from our current mortgage lender, but were required to complete a qualification for PX with NHMH, and I am glad we did. We were introduced to Ricky F, who was absolutely fantastic, explained everything very well, and took on board the approach we wanted take (retaining some of the proceeds from our sale). He was brilliant and totally reassuring. We decided not to go down the PX route and decided to look at buying an existing property (not new build), thankfully, despite the name 'New Home Mortgage Helpline' it wasn't just for new builds (which we originally thought) Ricky remained on hand to take us through the journey until we found the home we wanted to buy (which turned out to be a new build after all), we were then handed over to Naamah S, who took us through the mortgage application. The process was smooth, explained exceptionally clearly, and all the plans we had discussed with Ricky F, were understood (sometimes info gets relayed poorly and you find yourself having to explain all over again), not so with NHMH, Naamah knew exactly what we wanted to achieve and she executed her role perfectly, and got us a brilliant deal as well. For the final leg of the journey we had support administration which was provided by Michaela W, but to be fair, there wasn't much else to do, within a week of meeting Naamah, our application was submitted, surveys completed and offer from lender made without any alterations to the request. Absolutely flawless, and even better, there was no charge to me. I cannot recommend NHMH enough, extremely pleasant, professional and reassuring team of people, and NOTE you are always dealing with people, speaking to a person, comms were second to none and no AI to get frustrated with.

My wife and I are in the process of buying our first home and we got in touch with New Homes Mortgage Helpline to check what homes we were Eligible to buy.

Throughout the process Josh Berriman was a huge help in giving us the necessary information that we needed.

He was very Kind and calm in answering all of our questions, as well as swift in getting our soft credit check. We were delighted with his hard work and would 100% recommend him if you are looking to buy a new home.

We hope his Seniors recognize his efforts, 10/10 well done mate ;)

We had a great experience with New Homes Mortgages and very pleased with the effort and communication from our Mortgage Adviser Lucas. He was very friendly and helpful, managing to progress with our application very quickly as well as answers all questions we had, calming our nerves as first time buyers.

Communication & support from Michaela was excellent! Thank you NHMH

From start to finish New Homes have been fantastic. We were a little apprehensive at first, but from our first conversation with Shauna, we knew we were in good hands. Shauna was great in our initial call, and proactive on any follow up calls after reserving etc. We were then passed onto the wonderful Prijya, who was fantastic and secured us a really good deal based on our circumstances- we received our offer within 3 working days!! We’ve dealt with two extra members of the team who were equally as good. Thank you so much new homes for making our first house purchase a breeze and sorting out everything we needed!

I had a really positive experience with New Homes Mortgage Helpline.

Holly was the first person I spoke to and helped get everything started quickly and smoothly.

Rizwan, our mortgage advisor, was brilliant. He was very knowledgeable, took the time to understand what we needed, and explained everything clearly. Rizwan found the right product for our purchase.

After the application was submitted, Zoe looked after everything and kept us updated. She was efficient, responsive and made the whole process feel much less stressful.

A big thank you to Rizwan and Zoe for going the extra mile. I would definitely recommend New Homes Mortgage Helpline.

Recently had my experience with NHMH as first time buyer, had an excellent experience from our first call. Prijiya Gurung and Zoe Burton have been very helpful throughout. Zoe kept me informed at all stages and Prijiya especially very professional, always on time for calls and answered my questions very patiently. Would recommend them to all.

Michaela Withers has been really helpful and proactive. Amazing support throughout, very quick and efficient service from everyone. It was processed and handled perfectly for us. Lucas Wood was great at our appointment, very thorough and informative and we appreciated his help.

The whole team was a joy to work with and made the whole mortgage process so simple and especially a massive thanks to Dean who walked us through the process from start to finish

Absolutely amazing service – couldn’t recommend enough!

New Homes Mortgage Helpline have been incredible from start to finish. As first-time buyers, the whole mortgage process felt overwhelming at first, but they made everything so clear, straightforward, and stress-free.

They were always approachable, responsive, and happy to explain things (even more than once!) and kept us updated at every stage. Nothing ever felt rushed or confusing, and we genuinely felt supported throughout the entire journey.

Their knowledge of new builds and the buying process is outstanding, and it was clear they really had our best interests at heart. We couldn’t have asked for a better service and honestly don’t think we’d have a house without their help!!

Thank you so much to the whole team — we’re so grateful and would 100% recommend New Homes Mortgage Helpline to anyone buying a new build or going through the mortgage process.

This is the second time I have used NHMG and their level of customer service and expertise is outstanding. Really helpful and efficient and knowledgeable. I would definitely recommend. Thank you for providing an excellent service.

Very smooth process and a great overall experience, the service exceeded expectations, it was a wonderful experience

Excellent team, who are great to deal with. Always in contact and make your experience the best it can be.

Marina worked on our mortgage application and provided an excellent service. Marina was happy to answer any questions and provided frequent updates. Communication was clear and any queries were answered quickly. We felt very supported through our mortgage application.