New Homes Mortgage Helpline Reviews 

Quick response and easy to reach

I cant recommend this company enough through all of my question. a house change and multiple changes to my mortgage to get the best rate Declan has been outstanding in the way he has communicated with us and how he has explained the pros and cons of each option cant recommend enough.

We were initially looked after by Mark, who guided us through the early stages, before being handed over to Marina once the application was submitted. Both were outstanding — true experts in their field, professional yet approachable, and brilliant communicators throughout.

Mortgage applications can be stressful, but New Homes Mortgage Helpline took away almost all of that stress. We couldn't recommend them more highly. Hugely grateful to Mark and Marina — quality service from a quality company.

Exceptional service from the mortgage arrangement team!

We had a fantastic experience working with the mortgage arrangement team and want to give a special thanks to Ms. Carley and Ms. Michaela.

Carley was our initial contact and was amazing; she went through our files thoroughly to find the package that best matched our requirements, taking the time to explain everything and illustrate our options clearly.

Michaela then kept in touch with us constantly and provided regular updates throughout the entire process. What impressed us the most was her high level of professionalism: even right before going on annual leave, Michaela made sure to hand over our case to another team member so we wouldn’t experience any delays.

They both showed incredible dedication and expertise in their fields. Thank you, Carley, Michaela, and the rest of the team!

From start to finish our experience with NHMH has been great. Amazing communication, never had to chase them for anything, everyone we dealt with were really lovely and helpful. From our first conversation with Jamie, to our mortgage appointment with Naamah and getting our full mortgage offer with Megan, it was daunting as first time buyers but they made us feel so excited and hopeful throughout the whole process.

Megan Dean has been absolutely fantastic throughout the whole mortgage and house buying process.

She was always professional, helpful and quick to respond to any questions I had. Megan kept me updated at every stage and made the whole process much less stressful.

Her communication and support were excellent from start to finish, and I truly appreciated all her hard work and patience.

I would highly recommend Megan Dean to anyone looking for a reliable and supportive mortgage progressor. Thank you again for everything!

Fast and efficient. Their customer service is excellent.

I couldn’t recommend new homes mortgage helpline enough, from day one to the day of completion naamah and megan have been superb! They are Very kind and helpful! They was Always checking up with me to see how things were going, if you’re looking at buying a home i would 100% recommend you go with new home’s mortgage helpline.

Big shout out to Josh Berriman at NHMH. As first-time buyers who didn’t really have a clue where to start, Josh was extremely helpful from the beginning. He really worked on what was quite a difficult case for us due to some missed payments and a default, but he still managed to get us a MIP — which was a huge relief and gave us hope moving forward.

Also a big thank you to Martyn Bayntun and Michaela Withers, who managed to secure us a mortgage offer. There was a lot of back and forth between NHMH and the lender, but we got there in the end and we’re really grateful for all the hard work that went into it.

The only thing I would say is that I would have appreciated more regular updates throughout the process — even if there wasn’t actually any news. It can feel quite isolating and stressful not knowing what’s happening. That said, I completely understand they’re managing lots of cases and working very hard behind the scenes. Overall, really thankful for all the support and would definitely recommend NHMH.

The whole experience has been seamless, from our initial discussion with Karen, Lucas with the mortgage offer and Michaela keeping us updated through the next steps, communication has been excellent.

Customer service has ignored my request for months. Upon my mortgage renewal they became coercive for a hard sale to pay for additional unnecessary services.

New Homes Mortgage provided an outstanding experience from start to finish, showing exceptional professionalism, expert knowledge, and genuine care throughout the entire process. Their team was always responsive, supportive, and dedicated to finding the best solution, making everything smooth, stress-free, and far beyond my expectations. I would highly recommend them to anyone looking for trustworthy and reliable mortgage advice.

Just want to say a big thank you to paul and Zoe for a wonderful job.
I was so happy when she called and told me about the good new and its uplifted me and I became super happy.
Thank you once again

Fantastic service

Very happy with our experience. Everything dealt with efficiently and communication was seemless

We have just had our mortgage offer accepted and we couldn’t thank Emma Vince enough for her help throughout. As first time buyers, we had lots of questions, as you can imagine! Emma answered every question with the upmost care. Thanks again! Holly and Freddie

The whole team that we dealt with for our first mortgage were absolutely amazing especially Zoe and Charlotte that explained and made everything easy to understand. Even when I started stressing they explained everything in detail and calmed me down. Found us a great lender, very happy 😊 They were all Very professional and friendly. Would definitely recommend!

Firstly, Naamah knew her stuff. She was able to explain clearly all the intricacies of the mortgage market. What stood out for me though was that there was no hard sell. It was clear, unbiased information that enabled me to make a decision. She also shared her expertise on how to make the coming years as pain free as possible when the payments start. I would thoroughly recommend her to anyone thinking of taking out a mortgage.

Five-Star Experience with TNHG! We recently used New Homes Mortgage Helpline (TNHG) for our mortgage application for our new home and we couldn't be happier with the service. Emily S from the very beginning provided a warm welcome and a fantastic first impression, she kept us informed with very fast updates. Robel T is an absolute professional. He took the time to assess our needs and circumstances to find the most suitable deal for our property. Once the application was in, Michaela took over the coordination. She was incredibly professional and her response times were lightning-fast. She made the final stretch toward getting our Mortgage Offer feel seamless and stress-free. The team at TNHG made what can be a complicated process feel easy. We highly recommend their services to anyone looking for expert mortgage advice and a smooth customer journey!

We had a fantastic experience with Michaela from The New Homes Group throughout our mortgage process. From start to finish, she was professional, knowledgeable, and incredibly supportive, always keeping us updated and making the whole process feel much less stressful.
She took the time to explain everything clearly, answered all our questions quickly, and worked hard to secure our mortgage offer. Her communication and reassurance throughout made a huge difference and really helped put us at ease.