nhsapp.service.nhs.uk Reviews 

The last update means harder to find hiw to book an appointment, why/when was it logical to have to go through the documents option?
If you're booking for someone else forget it unless they are at the same surgery a yourself
Upgrade is a joke and backwards step.
Doesn't deserve any stars

the app constantly needs deleted and reloading everytime something changes in my app ie someone looks at a referral, a appt reminder, a letter from hospital and i have to guess what the change is and sometimes it wont appear for hours

The new updated nhs app is utter dog crap sorry I cannot think of a better way to describe this backward step

NHS APP NOT WORKING ALL BECAUSE EMAIL HAS CHANGED. ALSO NOT RECOGNISING FACE ID

Useless. Enter email and password. Initially won't send a code to my phone. When it finally does it says something has gone wrong. Yet another useless government IT system

This app is definately not for us the intended patients, because if i cannot see all my vaccination records for covid, flu, shingles ect ,what is the point. Most employers want to know if we are vaccinated ,as a carer, that information is not accessible to me, what a USELESS APP, its a pity i couldnt give a blank star to show my dissatisfaction.

What is the point in having an app that is not working most of the time??

It's very hard to get into, been trying to get test results , probably will die of old age before I get anything.

Try to login it took 20 minutes for the text to arrive at that point. The login had timed out so I tried to login again took too long timed out at this point. It tells me I have to wait 15 minutes to be able to login to read the verification. Use this as a useless get a better system. NHS we paid enough for it

This service and those employees associated with it contribute to deaths. When I tried to access my medical recorde from Dubai, i entered all the correct log on information. The 6 digit code was definitely not sent which means the records could not be accessed. This caused lots more tests to be carried out and time delays in an emergency situation. I fully intend to Sue.

No GP record. No hospital documents. And I've been to the hospital a lot so there're many important documents.

In 2019 I was registered to a GP surgery on Leytonstone high road.

My evil step mother contacted GP and told lies whilst using my details at the time, DR
SANJAY KUMAR a supposedly qualified doctor failed to act appropriately. Instead sent emails to mental practitioners based on lies told to him by my biological father, step mother and some my sisters. I have since switch GP’s but the betrayal of my family acting in such a way has left me a little traumatised.

Below I’d like to add some evidence that I was a regular guy and within a few weeks at the time I was all a sudden described as mental unstable by my dearest and nearest then back to normal.

My biological fathers name is MR MUKHTAR YAAWELI. Step mothers name is YASMIN ABDALLAH.
Sisters - Almas and amal mukhtar Mohamed.

The NHS App is not fit for purpose, my Patchs account is locked in an handshake issue and the NHS IT team is nigh on useless. When I try to change my Patchs password it directs me to the NHS App but won't let me connect to Patchs. The Patchs team can't help me and a formal complaint to the NHS digital services team is just leaving me hanging with a "we will get back to you when we have a solution". We are talking about a month ago when problems arose when I changed practices in the same medical centre. I was in the medical centre on Wednesday 6tg May and there was a lady in front of me who was in the same position, the App was working fine but now she can't use Patchs using it either. There appears to be a systematic failure and no one seems to care - its someone else's problem and the practice refers patients to the NHS helpline.

TrustPilot you need to have the functionality to score No stars! The NHS App is awful. It has a mind of its own and works when it wants to and is very temperamental. Tried adding parents to the APP but oh no not possible as they're registered at a different GP's - Absolute Bonkers!!!. PLEASE PLEASE can you get this App functional so its usable or just switch it off and let's go old school and make a call and recieve letters!

App is so dysfunctional. Can’t understand how to request a sick note. When I call my GP who is experiencing a high level of calls and advices you to use the app. Once through to someone I explain what I’m looking for and say I can’t do it through the app as the system is down and I’m advised to try again in an hour.
I ask how I do it in an hour cause I don’t understand and the person on the other end of the phone doesn’t know how the app works so can’t help me out there. And can’t help me while the system is down anyway so my call was a waste of everyone’s time.
How this app is deemed as the way forward is beyond me.

Booked a Covid 19 vaccination for 10.45 0n Monday 4th May 2026 and received a reminder on the 2nd
When we arried we were told that there were no vaccinations on that day as it was a bank holiday
Totally wasted 1 hour journey for an 85 year old PD sufferer

Such a frustrating experience. App is on phone but you need cose on same phone so details disappear while you access the code. I had correct email and password, from then on, whole thing crashed. Software written by some corporate that has no inkling of what the NHS is about and probably paid zillions. Altogether, horrible experience.

This app totally crashed my iPhone. I am locked out of my device and it's a new phone.

The dots are there but as usual, no one bothered to join them up. This is yet another pathetic, badly designed government app that was obviously never beta tested prior to its release to the general public. Why is it the (so called) developers never attempt to use their creations themselves to identify the areas where they fall down???

Absolutely useless. Cannot get into my account. Checked that they have my email address. They have but it keeps asking for my old login details. I could count on one hand the number of the app has actually worked in over two years.