Patient Access Reviews 

Every time you use it there are problems,it is absolute garbage.Even the screen is a nuisance,can’t turn it to horizontal.My Chart works fine,why is this unusable.Once again I will either have to go to surgery to order repeat prescription or post request .Absolutely not acceptable

I booked an appointment for a flu
Vaccination at a local pharmacy through Patient Access. For the first several attempts it did not work for unspecified technical reasons. Finally it did and, just before the appointment time, I received an email to say that my clinician was expecting me. When I arrived, the pharmacy had no record of the appointment, and I was told that the vaccines would not arrive until the following week. I was expected to book another appointment (and pay again). It was only with some difficulty that it was agreed that I would be contacted directly with an appointment for the following week (if the vaccines had arrived by then).

For christ sake get this bloody APP sorted - people rely on this😡
ALL day ive been sent NUMEROUS 6 DIGIT CODES then it doesnt work😡
Whoever is in charge of this get it SORTED
I need to order my meds

Unreliable - won't answer contact e-mails about problems with the service. So, unhelpful, and, fundamentally, as part of a wider health service, it is dangerous. Ifa patient can't access prescription because the service doesn't work, that patient's life might be at risk. It needs shutting down to be replaced with a better service.

Trying to book an appointment for a GP. Only option I have been given is for a blood pressure test and I can’t get passed this option apart from booking a 'private service'. What is the point of this system?

Biggest load of rubbish I've ever come across, is it designed to defeat patients, whoever designed this website wants sacking, they're brain dead.

Absolute rubbish, worse they won't let you correct data they hold about you which is incorrect. Have total disregard for data protection laws in the UK! And worse the app isn't working at all, poor old ladies can't get their medicine, rotten!

As usual when trying to open the app on a new phone their system texts are so delayed resulting in being unable to login because of too many verification code requests.

The technical support is not fit for purpose. I had a problem, filled in all the necessary information, pressed send and nothing happened. I have tried many various ways to contact them, all to no avail.

This app is useless. When my details changed the verification process was so difficult that it resulted in me not getting notifications about cancer appointments. This app and the nhs app instruct you to use authenticator apps which simply do not work as well as other methods that are difficult to use.
I do not know how anybody with no technical knowledge would access these apps the process does not work properly even if you are used to using the internet.

Enter correctly several times account details and "continue" stopped not working. Why?

Patient Access – ongoing login failure despite NHS Login being offered as a secure sign-in method

I am continuing to experience a persistent and unresolved technical failure with Patient Access, and I am still unable to reliably access my account, medical records or prescriptions.

On Sunday, 1 Aug 2026 at approximately, I was attempting to log in to my own Patient Access account when Patient Access displayed the message:

“We’ve detected activity on your Patient Access account.”

This occurred while I was trying to access my own account. I was then unable to get into the account and was caught in a repeated technical loop.

This is a continuose problem now. You attempt to log in to your own account, you are blocked from accessing it, and the system continues to produce error messages rather than allowing you to proceed.

Initially, I repeatedly received a message saying I had been “logged out”. I am now receiving:

“Sorry, we weren't able to sign you in at this time.”

I contacted Patient Access Support and explained the problem, including that I am partially sighted and require reliable access to my medical records. On 30 June, I was advised that my account should be deleted so that I could re-register and set a new password.

The problem is still happening now.

Absolutely useless - very poor user interface - seems to be a load of content available but all a waste of time and effort - why is this app allowed to exist - it needs a complete re-think, content isn’t everything, the app needs to function in a user friendly and intuitive way - stick to the NHS app !

Absolutely appalling! I am shocked by how bad this is. I am technically literate, god knows how people who find technology difficult are supposed to use this. The so called two factor verification process crashes every time and no number or QR code is generated. So frustrating! All I want to do is order a repeat prescription. But no. It’s impossible. If this is an example of how competent the government and NHS are, then god help us. Get it sorted for pity’s sake!

Absolute shyte, but the morons who designed the app will do SFA about it

I've been unable to login to see my medical records for a number of months due to the verification code not being received on the registered phone number. I keep reporting the issue but each time just get a scripted response asking me to check x,y,z. I don't even get a ticket reference number (just the text "Patient Ticket") so there is no historical audit trail of my issue. How am I supposed to trust these people with my medical information?

The reliability of the authenticator app seems to be governed more by the will of the Gods than the software. I am a computer literate individual and for some reason the smart phone app on both mine and my wife's smart phone has stopped working. No amount of resetting or reinstalling makes the slightest difference. The alternative NHS login does not work because it requires me to validate my Patient Access login with ..... you guessed it, an Authenticator Code that does not work! Sack whoever designed this diabolical system.

Its horrible, every 2nd month I get 'Sorry, we weren't able to sign you in at this time. Please check your sign in details and try again.'

The details are correct. The authentication has been forced upon me. Just want the process of getting my meds to be easier!!!

The worst online experience I've ever had. Ridiculously complicated, the hoops you are required to jump through simply beggar belief. No sooner set one password up and it asks you for another. Then you get sent a code. Eventually . Then it wants you to log in again. All I've ever wanted to do was order a repeat prescription. Why should that be SO hard to do? It's not like I'm trying to con anyone,even if I wanted to. There are times when I've gotten so frustrated I've wanted to throw my phone away.

Total rubbish password and username never works you have to change password every time you try to sign in. Technical support is worse than useless even the date of birthdays calender needs thousands of presses to alter it, you are forced to use the date already set on it, why are these backward imbeciles using this useless Microsoft calendar app , why not allow users to simply input it through keyboard. Total rubbish made by amateurs!