Patient Access Reviews 

All I want to do is change the phone number on my PA account they have made this simple procedure so complicated that I actually cannot work out what it is that they want me to do its is totally beyond my comprehension - I cannot cannot work out how to change my phone number on their godforesaken site. Needless to say there is no help available

Utterly useless app!! I need to order medication tried using the app on Saturday morning they told me to use the number generator to get my code, which I did entered the code and the app signed me out. Started the process again same thing I keep getting kicked out the app by the damn app!!
As a result I will run short of medication, as I don’t drive due to disability and the first family member who lives nearby can’t get my prescription to the doctors until tomorrow morning. Very well done Patient Access I hope you’re proud of yourself for leaving me short of medication 🤬.
I also tried to use your troubleshooting tips and that was a waste of time too. You have made things very difficult since you updated the app no password, no memorable word just a stupid number generator that keeps kicking me out of your stupid app. Also do you actually read the reviews that people are posting? I would have to assume that you don’t, as you have never replied to anyone or even apologised for the distress that you have put people through. I would highly urge people to steer clear of this app, and for carers/ family members who are looking after elderly parents or anyone who is ill do not use or trust this app.

total waste of time as a GB can block you from seeing anything.
move from one GP where I can see my entire medical history to another emergency absolutely nothing.
took over a month Justice sort out move Pete prescription ordering

I design & build websites. I could not figure out how to book a simple doctors appointment! All by design - to alleviate stress on the NHS. I dread to think of the elderly suffering because of this debacle.
Already registered my Doctor's but they want you to keep re-entering & confirming your existing Doctor's facility- ridiculous.

have been trying on various occasion to order repeat medication when set up account originally used memorable word now they send text which I have informed them of on a few occasions so still battling to access repeat medication which I require have actually had to go to dr surgery to get script this is not acceptable my memorable wordis unique to me txt can go astray

Added. I can sign in now but they have an old mobile number. I changed it with my GP many, many months, if not years ago but they try to send a code to the very old number and I cannot change it. They need to talk to the GP surgery. My last review was 2021 and it is not better now. I still cannot access so-called Patien Access. More lack of access

This app is not for patients who are ill or infirm it is for tech giants, who want to prove that their idea is a good one and better than a simple phone call for making an appointment.

It's not helping patients in accessing personal data, but locking them out from it, in the name of data protection. It's a most complex way that there has ever been to make an appointment, get blood results, and by no means an aid to informed choice.

Many much needed appointments in the name of an individuals health may not be made out of lack of access to doing this through the app and will to individual patients being iller than before... even the young born to App Access will consider this one mind blowing...... the question is why? This is all beyond personal data protection and more a preventative of patients accessing their own data.

Sorry techies this one is a fail.

I have been using this app for a number of years and only had one problem which was resolved, now all of a sudden it lets me sign in,sends a verification code and when I put it in it signs me out. I have contacted the company but are totally hopeless in helping this time, now i have to use the automated phone service at doctors to order or take my repeat prescription line round to them, so inconvenient when you are working. Get it sorted patient access.

Making things too complicated, no i have to go to an authenticator app, im 88, blind and hardly read. Just keep it simple. Also id guess 90% percent of people are using the app to order repeat prescriptions, so why not have this option highlighted in big bold letters and have it the first thing we see when opening the app.

Absolutely useless another way of cutting back on employing staff & it doesn’t seem to matter that it doesn’t work the only thing it’s good for is promoting Private Care.

Once you get past the well-documented registration nightmare, what you'll find is even worse.

Under 'Patient Services', one option out of six is for NHS patients — ordering repeat prescriptions. The other five are links to private, paid health services. The rest of the app is wall-to-wall sliding ads and flashy links to private doctors and clinics.

This is a private company that has been handed a privileged position as the sole gateway between NHS patients and their GP. Patients don't choose this app — your surgery uses EMIS, so you're stuck with it. That makes you a captive audience, and they are exploiting it. The repeat prescription function is just the hook that keeps you opening the app, guaranteeing regular exposure to selling content.

This isn't a healthcare app with some ads. It's a marketing platform with one NHS function attached. If you want to see what a patient app should look like, try MyChart — used for NHS secondary care in Northern Ireland. Clean, ad-free, and entirely focused on the patient. Patient Access is the polar opposite and a scam targeting NHS patients. Disgraceful.

Tried yo get into patients access 23nd Feb 2026. Never had any problems before now just doesnt work cant get into this app tried numerous times had to give up

At best all I can do with this app is request repeat prescriptions. Even the medication reminder fails to function. If I could give zero stars I would.

Been using this site(LOL) for a few years now and it's been handy for repeat prescriptions till recently. Tried three times this last week but it kept asking me to verify myself. I sent two mails to their 'technical support' 3 days ago but had nothing back. When I did manage to get into the site, I was only given a choice of 'smear test', which for a male, is of no use at all (this it normal!) this is a totally useless site for anything other than repeat prescriptions (if your lucky) but nothing else, apart of course private health companies! What a waste of tax payers money!

Patient access shut down again
Only use it once a month to order repeated prescriptions.Always get stressed thinking will it work or not.Why do things not work in this country any more
.

I set up an account a few months ago. When I tried to log in this morning it told me my password was incorrect, so I clicked on the 'forgotten password' link, which resulted in an email thanking me for registering with them, even though I am already registered. Further down in the email I found a link for resetting passwords, which just took me back to the inital sign in page. Useless.

I hate it very much. Nowhere to complain. Never able to access. Thousand levels of factors of authentication to put you off and try to kill you especially when you are feeling sick and need help. I hate NHS because of Patient Access but I have no choice. Pathetic!!!!!!!!!

I use a password manager so I have secure passwords but need not remember them. Two weeks ago, and ever since, the site says my password is invalid. It can't change on my side, so what has happened? I have now sent three help desk requests asking that they check my account and find out what is blocking my access. Have I been hacked, although with my security that is difficult? Obviously confidentiality is essential and legally required (GDPR) in health records. Despite this they simply ignore me. Highly unprofessional and irresponsible of them, in my opinion.

Even ignoring the bugs, terrible UI, login issues etc. the whole system just makes everything slower.

Seemingly gone are the days where you order a repeat prescription and can collect it from the chemist the next (or sometimes the same) day, which sucks when this is medicines people need.