Patient Access Reviews 

My GP referred me for a hospital appointment in March 2025 for which I recieved a confirmation letter and am still waiting for an appointment (now January 2026).
Logged into Patient Access on PC to check for an update and all my details, referral letters and previous appointments are gone. There's no record of anything. Followed instructions to download an authenticator app and re-authenticated myself and still nothing. Logged into the NHS and it says there are no referrals, then says "This Service is managed by Patients Know Best" Who on earth are they?
Logged back into Patient Access and when I select to make a GP appointment it sends me to external websites to make a private appointment.

They've achieved their goal..... I've given up and will just suffer for the rest of my life.

It should be renamed "Patience Lost" or "Patient No Access"

Complex, frustrating and ineffective.

Terrible - I had an issue with my patient access account due to my iphone sim being deactivated and was not able to log in as I could not receive text message for code/authentication so I am locked out. I tried to contact patient access support but found you can only do this by email and so there is a waiting time/delay and you can't actually speak to a person. They advised me to delete my account and re-register which I did by using the instructions in the email they sent me. I know am having more problems with re-registering as it seems my account still exists even though I used the delete link. The GP staff are not very help full and trying to deal with patient access support by email is not helpful either. Which is great for me as I have no access now so can order vital medicines I need. There should have been an alternative if you could not receive the text codes to gain access. Utterly shocking.

Suddenly my wife and I can't access accounts (once again) with normal log in details. Followed all steps set out in their opaque, convoluted guidance but still denied. How much is the NHS paying for this utter garbage?

This company get paid for providing a service I have ran out of medication and cannot access my account
This is not just on 1 occassion but most of the time
Get rid of this poor service and employ a decent provider

Imagine having a rating of 1! It’s been like this for as long as I can remember and no one does anything to rectify it? Are YOU responsible for this app? It’s an absolute disgrace! Over 1000 reviews and the average rating is 1.1 - and let’s be real here - you HAVE to rate it at least 1 so the real rating is close to zero! EVERYONE IS STRUGGLING TO SIGN IN IT IS A COMPLETE PIECE OF JUNK! Fix it you incompetent fools! Grrrrrrrr 🤬

A COMPLETE WASTE OF TIME! Doesn't give you access to your medical records & documents associated with said records. Keeps loading the exact same document when clicking on different times & dates if loading a document at all! Yet more money wasted by the NHS! DON'T BOTHER WITH IT.

Was told by our GP to use this service, for something as critical as patient care to simply say “download an authenticator” and not even suggest or better specify one to use is a ridiculous user experience and opens users up to being sucked into paid apps and potential malware/data capture, the whole process and site is like its been written by high school kids in their IT lessons, whoever at the NHS signed this off needs sacking immediately!

So disappointing. All I've done is change my phone but due to this Patient Access won't allow me to order any repeat prescriptions. I've dealt with Nick from their tech team and may as well have had a conversation with a bag of bolts. No care, no attempt to provide meaningful help, just "do this and it'll work" repeated over and over, in spite of this being rude, frustrating and unhelpful.

What new fresh hell is this authenticator app ?
My bank has less login requirements than you.
What was wrong with the already complicated and unexessary log in requirements.
In all my years I've never encountered such a useless app.
This is for ill people yet it is difficult enough for people who aren't ill to navigate.
How on earth do you continue to hold an NHS contract when all of your ratings here are 1 star ?
Disgusting

This is a scam website DO NOT USE. I booked and paid for a flu jab and when I turned up at the pharmacy was told they didn’t do weekend appointments and they haven’t had any stock for weeks. I paid for a taxi to the pharmacy and now am out of pocket for the jab and taxi and there is no contact details to phone anyone. A SCAM

Impossible to reset my password. I’ve tried countless times however I just return to the Home Screen. I would have given zero stars if possible.

Access is absolutely the wrong word. When you need it it does not work, locks you out and tells you to go away. Not suitable for anyone without a smartphone to complement the computer and they seem to have disabled the memorable word route for the times when the mobile is not available. It would be dangerous to rely on this app.

This is the most annoying badly written site you can imagine - they have refused to accept the 6 digit code they sent me during login as valid THREE times and then locked me out
Pure luck it is not urgent

I would give it a zero.Sign in on line and code not sent to my phone .Use the phone and the code flashes for a millisecond.Whoever devised this diabolical system is causing more anguish to the elderly who they must hate.After a couple of tries you are denied access.
Perhaps the reality is the NHS should not be available to their largest clientele.

Horrendous system. Impossible to work out and even when registered, it only allows ordering of repeat prescriptions as GP surgery disabled all other functions including even simple
Messages. Waste of time and money and very very stressful to try and set up.

The authentication of this app is worse I have the code and use and ask me the code again and again and again probably you need 2 phones to solved the issue

I cannot log in. Peter principal in all its glory to the developers of this app.

The absolute pits.
I am fairly computer literate but can't sign into this website. I am stuck in a look of using the authenticator app, being kicked out, then signing in again with the authenticator app. Useless.

Do not use they don't reply in support team can be bothered to sort problems all I asked was change email on my account all I got was rubbish