Worst company ever. Trains are always cancelled or delayed. They blatantly lie about it, One train cancelled because of slippy lines another because of signaling and the train in-between then runs fin... Toon meer
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This company needs to spend some time training staff to not be so selfish and ignorant. Spent 10 mins stood up because the conductor was incapable of issuing a ticket. She was sat down with her legs r... Toon meer
Delay repay is a total scam. Train delayed for around 1 hour on 6th October and declined my claim and appeal without even giving me the chance to show the screenshots and confirmation of train... Toon meer
Last night there was a platform change at Oxford Rd to Lime St We were travelling with my elderly mother who is visually impaired and has difficulty walking. I can’t thank the staff enough at how th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Northern connects communities across the North of England, helping millions of people get where they need to be every day. Whether you’re commuting, heading out for a day trip, or visiting friends and family, we’re here to make your journey as smooth and comfortable as possible. We’re always working to improve, listening to feedback and focusing on what matters most to our customers – reliable services, helpful staff, and clear, timely information.
Contactgegevens
Northern Trains Limited George Stephenson House, Toft Green, YO1 6JT, York, Verenigd Koninkrijk
- 0800 200 6060
- enquiries@northernrailway.co.uk
- www.northernrailway.co.uk
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You are a joke
Cancelled trains again this morning and standing only available going from London to Lancaster with luggage.
Having just come from Austria where trains run on time and have enough carriages to have a seat. The UK is a complete joke. Its a wonder toursits would ever come here.
Couldnt organise a P up in a brewery.
13 juli 2026
Review zonder uitnodiging
Absolutely useless
Absolutely useless - not only utterly incompetent but a complete lack of interest for the passengers they have onboard.
Not able to carry out their job, not able to communicate their inability to carry out their job which leads to lies being sold to customers and an absolute failure of service.
If you have any urge to arrive when you would like I would strongly encourage you not to travel by Northern Rail. If you can drive I urge you to do so, if you are able bodied I encourage you to walk.
You may think that walking 6 hours from Liverpool to Manchester is excessive but I promise you it will be a less frustrating and painful journey than attempting to travel by Rail.
Save yourself the money, indignity, and ultimately inability to arrive on time and do NOT travel by Northern Rail.
At best you will be late, at worst you will be told that the journey is not possible. Annoying, but more annoying when you are standing on the platform ready to go.
Travel by Northern Rail with extreme caution.
11 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Joely Malone,
Thank you for your review. We’re sorry to hear your journey was affected by disruption when you travelled with us — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be. We are also sorry for the fact that the reason for disruption was not communicated to you.
We’d welcome the chance to understand what went wrong so we can look into it properly. Please feel free to contact our team at https://help.northernrailway.co.uk/s/contactsupport with details of your journey and we’ll do our best to help.
We’re sorry we let you down on this occasion and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
Northern - taking poor to a new level
The recent ads on TV paint a picture that this service is half decent - trains on time - Northern folk delivering a decent service for Northerners ? The reality is very different.
They consistently set their bar very very low and still fail to deliver!
Today - I was travelling between Wombwell and Barnsley - one stop for Christ sake.
The train going to Barnsley was supposed to depart at 12.56 - it eventually turned up 13 mins late and we then sat at the station for 8 minutes with no explanation why.
So we got to Barnsley 20 mins late.
Going back - I turned up at Barnsley station just after 4pm with the train due at 4.22.
Around 4.10 they announced that the train was running late.
Oh My God! Quelle Surprise!
We are running late by 11 minutes.
2 trains - both running late - you’ve got to admire their consistency.
At 4.30 pm - 8 mins after the train should have arrived (had it been on time) and 3 minutes before its new late arrival time, they announced that the train will stop and pick up in Barnsley but it won’t actually stop at my stop or the next 2 stops.
They decided to just cancel those stops.
The train will just go straight to Meadowhall and Barnsley.
Apparently it’s OK just to abandon Wombwell, Elsecar and Chapeltown passengers - we don’t matter.
Again - no explanation as to why - but I’d assume it was to try and make up for their tardiness.
There was no contingency for us - we dont matter
No - we are Northern folk and we’ve just got to suck it up and wait for the next train at 5pm.
Northerners serving Northerners?
Northern Rail - you’re a bloody joke.
I can’t wait for privatisation- get rid of the deadwood within your organisation (95 per cent of your workforce probably).
11 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Alan Studd,
Thank you for your review. We’re sorry to hear your services were affected by disruption when you travelled last week — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be.
On 11th July, services between Barnsley and Wombwell were affected by emergency services dealing with an incident, which was outside our direct control. We apologise for the delays this caused for you, as well as the fact that your return service was cancelled at Wombwell. We would also like to apologise for the fact that the reason for the disruption was not outlined to you on the day in question.
If your journey was delayed by 15 minutes or more, you may be entitled to compensation under our Delay Repay scheme. You can claim at https://delayrepay.northernrailway.co.uk/.
We’re sorry we let you down on this occasion and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
Amazing helpful support at Harrogate…
Amazing helpful support at Harrogate Railway station! I have brain cancer and and Without this gentleman’s support Harrogate Railway Station my trip home would have been very difficult. He works at Northern Rail Harrogate! My trip home in Harrogate was made easy because of him! Thursday 8th July 9pm!
9 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Katherine,
Thank you so much for taking the time to share this — it genuinely means a lot to the whole team.
I am so glad to hear that the staff member at Harrogate station made your trip home easy on 8th July, with the support that he provided.
We work hard to make every journey as good as it can be, and it’s great to hear when we get it right. We hope to see you on board again soon.
Best wishes,
Northern Customer Experience Team
Nick who works on the train from… Newcastle to carlsile
Nick who works on the train from Newcastle to Carlisle at approx 7pm on 8th of July 2026 was absolutely brilliant at helping me find the correct train and helping me get back home , fully understanding and very good customer support, cheers mate if ur reading this
8 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Jhon Pork,
Thank you so much for taking the time to share this — it genuinely means a lot to the whole team.
I am glad to hear that Nick who worked on the Newcastle to Carlisle train on 8th July helped you find the correct train, and provided good customer support during your journey.
We work hard to make every journey as good as it can be, and it’s great to hear when we get it right. We hope to see you on board again soon.
Best wishes,
Northern Customer Experience Team
Payment Process Issues
My connecting train was cancelled back in the early part of May, after having to go through an extensive process to prove my claim, they finally agreed to refund the price of the train ticket and additional expenses, they have confirmed this by email (24.06.2026).
since then they have been stalling buy repeatedly saying, they have an issue with their payment process, they do not seem to encounter the same problem when taking peoples money.
Why are these major companies allowed to get away with this type of behaviour, they should be ashamed of themselves!
8 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Ray Wallis,
Thank you for leaving a review. We’re sorry to hear you’ve had a poor experience with us.
We would firstly like to apologise for the cancellation that you experienced when travelling with us, and for the inconvenience this caused for you. We would also like to apologise for the delay in you receiving payment for your refund as well as the additional costs you had.
We’d welcome the chance to understand what went wrong so we can look into it properly. Please feel free to contact our team at https://help.northernrailway.co.uk/s/contactsupport with details of your journey and we’ll do our best to help.
Best wishes,
Northern Customer Experience Team
Terrible WiFi connection...
Terrible WiFi connection.... Id be better off peddling a f'n dynamo 😂😂😂😂
4 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Andy McCreadie,
Thank you for sharing your experience with us. We’re sorry to hear that the WiFi onboard our service didn’t meet the standard you’d expect.
If you’d like us to look into this further, please don’t hesitate to contact our team directly at https://help.northernrailway.co.uk/s/contactsupport with details of your journey.
Best wishes,
Northern Customer Experience Team
If i could rate this company a zero…
If i could rate this company a zero star I would do. I was on a train to Blackpool north and we had stopped at Bolton, after around 5 minutes we left and they announced on the tannoy we would not be stopping until PRESTON. What a joke. Avoid northern rail like the plague, especially the Blackpool north line - useless useless useless.
3 juli 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Josh Holt,
Thank you for your review. We’re sorry to hear your journey was affected by disruption, when your service missed out the stops between Bolton and Preston — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be.
If the service not stopping between Bolton and Preston caused your journey to be delayed by 15 minutes or more, you may be entitled to compensation under our Delay Repay scheme. You can claim at https://delayrepay.northernrailway.co.uk/en/login.
We’re sorry we let you down on this occasion and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
God help us
Total rubbis. Senior management are utterly incompetent. Let's replace them with dogshit. Until they realise that the senior management is useless, we'll never resolve the issues.
3 juli 2026
Review zonder uitnodiging
Do not book with northern rail
Do not book with northern rail. They charge extortionate charges to change tickets which is free if you book with LNER or TP
24 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Lisa Davies,
Thank you for leaving a review. We’re sorry to hear you’ve had a poor experience when booking tickets with us.
We’d welcome the chance to understand what went wrong so we can look into it properly. Please feel free to contact our team at https://help.northernrailway.co.uk/s/contactsupport with details of what has happened and we’ll do our best to help.
Best wishes,
Northern Customer Experience Team
Train cancellations and delays
Train cancellations and delays are extremely frustrating, and even after more than a month of exchanging emails, I still haven't received my refund (Unsuccessful). It's disappointing that passengers can be charged heavily ( up to 5 times original price) if they miss their booked train and have to travel later, yet when the company cancels a train, there seems to be little accountability or concern for the inconvenience caused to customers.
25 mei 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Basheer Alwaely,
Thank you for your review. We’re sorry to hear your journey was affected by delays and cancellations — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be. We are also sorry to hear of the difficulty you have had receiving a refund after this disruption.
We’d welcome the chance to understand what went wrong so we can look into it properly. Please feel free to contact our team at https://help.northernrailway.co.uk/s/make-a-claim-consequential-loss with details of your journey and we’ll do our best to help regarding this.
We’re once again sorry we let you down on this occasion and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
As always train cancelled completely…
As always train cancelled completely disrupting my plans. Disgraceful service. Should be ashamed of offering such an embarrassingly poor service. Northern Rail are utter crap
27 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Neil Jakubiak,
Thank you for your review. We’re sorry to hear your journey was affected by a train cancellation, and for the inconvenience this caused for you by disrupting your plans — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be.
If your journey was delayed by 15 minutes or more, you may be entitled to compensation under our Delay Repay scheme. You can claim at https://delayrepay.northernrailway.co.uk/
We’re sorry we let you down on this occasion and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
Firstly needlessly torturing animals is…
Firstly needlessly torturing animals is disgraceful, prioritise making your services reliable and affordable rather than killing the pigeons that existed long before your stations did. Me and my mum were also treated horribly and fined much more then what the rules state after purchasing a ticket a week later due to an app glitch, after challenging it my fine was removed but she was still expected to pay despite us both travelling together and challenging the fine for the same reasons. It is rare that a service isn’t cancelled or delayed, for the insanely high price we pay you would expect some sort of reassurance that your journey will go ahead as planned, but unfortunately this is never the case and I am surprised when a train arrives on time, or at all.
23 mei 2026
Review zonder uitnodiging
What is the point in explaining the…
What is the point in explaining the reason for the cancellation or delay when it doesnt really tell the honest truth. An the honest truth is a bad management structure.
24 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Blunt Honesty,
Thank you for your review. We’re sorry to hear your journey was affected by disruption — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be.
We’d welcome the chance to understand what went wrong so we can look into it properly. Please feel free to contact our team at https://help.northernrailway.co.uk/s/contactsupport with details of your journey and we’ll do our best to help.
Best wishes,
Northern Customer Experience Team
First class customer service despite a serious incident
I was on a train last Friday travelling to Preston. I boarded the train on my way to Scotland for an overnight stay and a day at the races. However, sadly there was an incident on the line which meant that we had to return to Euxton and the line was closed. My break away was at an end as there were no options available to get to Preston in time for my connection. Whilst I was disappointed I fully understood why we could not continue. What I was really impressed with is how the staff performed to make sure we were all safe and well. In particular the driver was a credit to your company. He was obviously upset but he was so professional , calm and polite as he made his way to the back of the train. Who ever he was , thank you. If you were the driver of the 7.20am from Euxton on Friday 19th June you deserve recognition and praise from Northern Rail. I solute you sir.
19 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Joseph Mehers,
Thank you so much for taking the time to share this — it genuinely means a lot to the whole team.
It is always good to hear that despite the disruption you experienced whilst travelling to Preston on 19th Friday, the staff you encountered did the best they could under the circumstances to ensure that you were safe and well.
We work hard to make every journey as good as it can be, and it’s great to hear when we get it right. We hope to see you on board again soon.
Best wishes,
Northern Customer Experience Team
Simple Thieves.
19 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Robert Bodnar,
Thank you for leaving a review. We’re sorry to hear you’ve had a poor experience with us.
We’d welcome the chance to understand what went wrong so we can look into it properly. Please feel free to contact our team at https://help.northernrailway.co.uk/s/contactsupport with details of your journey and we’ll do our best to help.
Best wishes,
Northern Customer Experience Team
Total unreliable
Total unreliable. Always late. Shambles. Pathetic.
19 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Daniel Smith,
Thank you for your review. We’re sorry to hear of the repeated poor performance that you have experienced whilst travelling — we understand how frustrating disruption can be, particularly when this happens frequently when you’re relying on us to get you where you're going.
If your journey is delayed by 15 minutes or more, you may be entitled to compensation under our Delay Repay scheme. You can claim at https://delayrepay.northernrailway.co.uk
We’re sorry for the disruption you have experienced, and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
Arrived at stoke on Trent station to…
Arrived at stoke on Trent station to board the 09.55 to Manchester Piccadilly, train already on platform yet doesn't leave until 10.02. no explanation as to why we're still sat there after departure time, Northern must be the worst train company as this has happened a few times usually out of Leeds , run by 🤡🤡🤡🤡
18 juni 2026
Review zonder uitnodiging
Antwoord van Northern
Hi Paul Marshall,
Thank you for your review. We’re sorry to hear your journey was affected by a delay when travelling between Stoke-on-Trent and Manchester Piccadilly — we understand how frustrating this can be, particularly when you’re relying on us to get you where you need to be.
On 18th June, the 09:55 service was delayed due to congestion. We are sincerely sorry for the impact this delay had on your journey, as well as the fact that there was no information regarding this delay whilst you were waiting for the service to depart.
We’re once again sorry we let you down on this occasion and hope to provide a much better experience next time.
Best wishes,
Northern Customer Experience Team
Jane & Athul were brilliant with my…
Jane & Athul were brilliant with my mother in law who suffers with dyslexia. They were patient, showed her where to go and made the whole experience of travel an enjoyable one for her. Thank you very much!!
26 mei 2026
Review zonder uitnodiging
worse than the tube
the trip from stoke to manchester is so often busier than the tube all the way
4 juni 2026
Review zonder uitnodiging
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