Northern Reviews 

I would like to highlight a serious problem with the Northern Train door and platform checking system, which is making journeys unnecessarily longer.
The repeated manual checks before opening and closing the doors take too much time at every station and create delays throughout the journey. In many other countries, trains operate efficiently with automatic door systems managed directly by the driver or onboard system, without excessive platform checking, and they function very well.
Passengers do not need to be constantly “babysat” in this way. The current process feels outdated and inefficient, especially during busy travel times. Improving or automating the door operation process could significantly reduce delays and improve the overall passenger experience.
On top of this, the overall service is already suffering from frequent disruptions, cancellations, delays, and poor reliability. Adding extra waiting time at stations only makes passenger frustration worse and reduces confidence in the service.
I hope Northern will seriously review this system and consider adopting more efficient practices that are already working successfully in other countries.

Got train from rochdale to manchester on saturday £8.20 return train was ramned so had to stand on way back train driver said sorry we dont have a conductor so had to get off that train and go to a different platform train was absolutly ramned could have got a bus for £5 and peob would have got a seat disgusting service

Got the train from Hexham to newcastle Sunday afternoon had to wait an hour as the one i went for was cancelled so i knew that the next one would be crowded when the train turned up it was more than crowded i got on but wishing i hadn't the people were crammed in like cattle there was no windows that opened and no air con there were children crying because of the heat and it was unbearable i would have thought on a bank holiday they would have had at least 4 carriages but no only 2 who ever tries to run this company should be sacked as they haven't got a clue I'm speaking for myself and all those poor people on that train this surely broke all the health and safety laws there is (absolutely shocking)

Left house at 18:00, checked train price on app - £2.10.
Arrived at train station 10 minutes later, traim is now £4.20.

Apparently price goes to max 15 mins before train sets off.
For no reason. Same train, same service.

Absolute grifting chancers, symptomatic of broken britain.

On Thursday May 14th I took the 15:48 to St. Annes. A woman scanned my ticket and wanted to see my Senior Card. I did not have it with me, and started to panic. She went and then a man came who was belligerent, talking to me as though I was in trouble. Before he came I'd managed to call up my digital copy of my Senior Rail Card, and asked why the woman had not asked for this if I could not find my Senior card. He oddly claimed staff could not make such suggestions to rail users. All the time his tone and attitude was appalling, arrogant and edgy. Rather than use a relaxed and helpful manner he acted in a way that made the episode upsetting by his almost verbally threatening attitude. He eventually abruptly left. Now I know personally how much other people see the staff on Northern, like this man, as quickly resorting to awful, unprofessional interactions with train passengers.

Appalling service on Sunday for the Rob Burrow Leeds marathon. Feeder station from marathon start and finish location should be a 6 minute journey to Leeds. Marathon runners and spectators were left hanging as they put on trains with two carriages every 30 minutes. Impossible to get onto the platform for the first one, next two couldn’t get near a door. Had to walk to Leeds - just what was needed! Complained and response was they couldn’t gauge busy times, advising to make alternative arrangements, eg try a different station. Hope they’ve noted this huge annual marathon is on again next year (?!) and most will finish it in 3.5 to 5 hours. If they can’t meet the demand they should make that clear when people are buying tickets in advance.

Suggest everyone reports Northern rail to the Dept of Transport Appalling service and
not acceptable.

Robert is a lovely man, very helpful! 10/10! Would highly recommend! Bridlington station!😊

Once again, I've just walked to the station to find that my train is cancelled with no notice and no apology. This is going to make me miss my connection and also my appointment at my destination, which, if my doctors are feeling vindictive enough, is going to get me discharged from the service. Northern don't care though. Their service is abysmal. Best you can do is fill in their delay repay thing which is purposefully badly designed in the hope you'll give up and just let them screw you over. It'd be quicker to walk- probably cleaner too

I've used Northern quite a number of times without issue but my recent experience has shown just how difficult they make it to claim compensation through the delay repay scheme . Other rail network providers have always made this process simple and straight forward but Northern make it tricky and convoluted for the customer even though they already possess all the required information themselves (journey details/times etc.) .
Seems they just want to wriggle out of their obligations .
Will make me use alternative network providers were available.

If you book and want to change an ordinary( non flex expensive ticket) then they charge £10 per person per route. So my £26.30 to change would cost me the difference from the new ticket, in my case £17.20 plus £40 making the total £26.30 plus £40 plus £17.20 making a total of £83.50. If O just forget the Ist booking and buy the new ticket at £43.50 it has cost me £69.80, £13.70 less than their ridiculous system. In addition the amount if times my Northern train has been cancelled is ridiculous. No wonder they get 1.5 on trustpilot. Thus is a company that should either be taken over by the state or lose its license to a company that has some quality service and systems.

Liam rongen is staff at northern rail he with his mother and gf drugged my mother 5 hours later gone and then threatened to hurt the person in charge of her will they stole everything after 17 yrs not been in my mother's life I was put on bail for asking for her ashes absolutely vile who this rail company employ not to mention the drugs he gets for his mother ... fake qualifications
People need to know what staff are when working with the public if they can take a mother's life they could take anyone's

All trains I have used are always late. Not reliable.

Yet again it looks like I’ll be standing all or most of the way from Halifax to Manchester . No fun at all and certainly not balancing at my age . Put a train ion with more carriages.
Also fed up with people sneakily vaping .

One positive the conductors are usually pleasant !

Today I lost my wallet somewhere between Bredbury and Piccadilly station. On discovering my loss I retraced my route to Piccadilly station, where I was informed a wallet had been handed in to lost property.
The two guys at lost property were great but could not accept any cash reward. I was assured the cleaner who found it will receive a gift card.
This all happened in a 30 minute period.

I want to share my positive experience with Northern Railways. I forgot my bag containing laptop and other valuables like watches in Train after getting off at Manchester Piccadilly and changed the trains. Though I was not sure in which train I actually lost it. I contacted next day early morning, Sandra (one of Cust support) was very polite, they quickly queried from relevant stations and located my bag as per my description.

I quickly went to the target station (Barrow in Furness), upon reaching I went to office, I met Tony (a true gentlemen) kept each valuable item in nicely packed and secured lockers. I was handed over the bag with each single item.

I lost all my hope initially when reaching home, and was in immense stress, as my laptop have all the work stuff.

I have been commuting on the Northern operated service for over 15 years, I've seen the best of services and more than often I've had to endure the worst of it. The services are repeatedly late with little actual way of explanation, therefore missing connections and getting to work/school is always likely. I just wish Northern would stop giving commuters every excuse under the sun and actually provide a decent service which we are supposedly paying for!!!

Train cancelled even though it arrived at the platform. No explanation just a pathetic announcement that the train to Manchester Victoria was cancelled.

I even checked before I left the house to ensure it was running. They're was no indication that it was going to be cancelled until it arrived at the platform several minutes late.

The sooner this company loses it's franchise the better. Dreadful absolutely dreadful!

As I’m writing this I am stood up on a train baring in mind I paid for a seat and the whole isle of both carriages is full of people stood up, no air con on a boiling hot train and I can’t even get a seat. When I can get a seat, I often find I get off with cramped legs because their trains are designed for gnomes.

What a shit company, you’d think on a busy service they’d send a train with more carriages but they never do. Disgraceful

Not very good, train was late and slow.