Norton Way Group - NW Mazda Reviews 

Excellent aftersales service.I have bought several cars from this garage and the last vehicle I traded in I owned for 18 years always had it serviced here with no problems. Very friendly and helpful staff.

Made extremely welcome. The salesman (Josh) could not have been more helpful. The whole experience from arranging a test drive to collecting our new vehcle was first class.

Donald was great
Informative and well mannered

This is my 4th. new Norton Way Mazda since 2014, and I have always found the staff (whether sales or service) to be knowledgeable, helpful, courteous and friendly. The reason I have not given 5 stars is because of the long delivery time for this and my previous car. I know that this is not Norton Ways fault but it is still very frustrating.

Leigh the Sales person was very helpful in finding a vehicle which matched our requirements and in setting up two test drives. There were a couple of problems with the car in the first few days but these were quickly rectified, thanks again to the efforts of Leigh.

Josh and Sam made my experience with picking up my car really great. They added extra little touches and went beyond what I expected.

From the initial enquiry to accepting the keys for my used Mazda purchase the process was made easy by the salesperson.
Josh was very helpful and knowledgeable about the vehicle and not at all pushy with the sale.
The vehicle itself is lovely and comes with the reassurance of a main dealer warranty.

So far had very good customer service experience.
I bought a low mileage second hand car with mazda full history . Included 1 year full Mazda warranty+ home and pan European breakdown service .so far impressed I never Owen a Mazda before .

I bought my Mazda 2 11 months ago, the service before and after has been outstanding. When my m.o.t was due in April I had it carried out here, again, I couldn’t fault the work or the staff at Mazda. On Tuesday I took my car in for a service, I spoke to about 5 members of staff who were all polite and friendly. The man who sold me the car, David, recognised me and came over to say hello and asked after my husband. David remembered my husband’s name and that he was ill when we bought the car all those months ago, my husband died 5 and a half months ago, I told David this and got upset, David showed compassion and genuinely cared, it meant so much to me. When David went to lunch he asked if I wanted anything, I said no, I had already eaten but he came back with a Terry’s chocolate orange for me. It was such a thoughtful gesture.

I want to take a moment to thank David and the team at Mazda Letchworth for their excellent customer service.

Still waiting for decision on body damage, we found after 2 days of ownership

I was greeted at the door was very polite and asked if I and my family wanted a drink went through everything with the car had a look around to see if I was happy
At the end I was greeted by the manager and gave me a hand shake.
Very happy with my new car

After 2 days I was unable to charge the car, phoned and asked if I could bring the car in for someone to look at it. No best date would be 30 of June. I explained I had only had the car for 2 days from new and it was a motability car. Date still stood. I am amazed at this service and this will be the last car I get from Norton way group.

Josh and Don were extremely helpful and informative and made the experience very simple and straightforward.

Friendly,helpful,efficient and good communication

Leigh very knowledgeable & helpful. Always came back with answers to questions promptly.

Fantastic service from Ronan, no nonsense and down to earth.

Noticed there was an issue during pick up and they endeavored to repair it without any fuss whatsoever.

I bought a Mazda CX60 from Norton Way Mazda in Letchworth Garden City. I'm extremely satisfied with my purchase. The sales team was awesome, especially Josh and the service team, who managed to sort out a little issue with the car. The whole process was smooth and hassle free. Everyone in Norton Way Mazda showroom was kind, helpful and friendly with me. The car is great and I'm super happy that I choose Norton Way Mazda. Thank you again!

Amelia was amazing as usual, we bought our third car from her and her team at Norton Way Mazda!

Very helpful

From the moment we came into the showroom we were treated with respect the staff were professional and very friendly making us feel welcome. There product knowledge was first class. Joshua the salesperson we dealt with Definitely knew his product. We did not have to chase for any updates with regards to delivery as Joshua was always updating us at all times. Our new Mazda motability car arrived on the day we were told it would