norwaysbest.com Reviews 

We booked a cruise from Flam to Gudvangen and the shuttle bus back. The cruise was nice, very windy though.
However on the way back everything went wrong. Apparently, there was an unforeseen problem with a cruise not being able to depart from Gudvangen, so hundreds more people had to take the bus back. This was handled terribly. Bus couldn't handle all the passengers, tickets were never checked, driver refused to leave and kicked out half the people on the bus, threatening to stay there until they left. People waited HOURS longer than necessary to get to Flam.
This is a major problem if you need to get back to a cruise ship before it departs, so plan accordingly or skip this company and its offers to be sure! There is no other option to get from Gudvangen to Flam as both are very small places!!
And worst - the driver not only screamed at people, he also physically pushed one person. We understand he was angry but no situation can justify putting your hands on others like that. Finally, he refused to take them back and left them for another driver.
People were angry and aggressive, so was the driver - horrible experience.

I suggest them to cut the word "best" from their name. This is a really unethical company. On 7th September, we had a bus booking for 10 adults and 7 children at 1.15pm to go to Gudvangen and visiting the Viking Valley, we also had a booking to back at 2pm. We had been informed that the bus would be 10 minutes late without giving us an official reason. But the ten minutes was actually almost half an hour. During all this time, our children have been in the cold, without eating. Not giving us an exact time of the delay, we couldn't even cancel the other bookings in time. This matter, in addition to ruining our travel plans, caused us a huge loss of money. An ethically correct company cannot ignore this type of disservice without refunding. It's incorrect!! I'm writing on all italian Forum about Norway to avoid this company and I have also contacted MSC Cruise company to not organize excursions with them to respect all scammed Italians. They replied me that they will take measures and will find other ways to organize excursions, as they have already had several complaints by cruise passengers.

Norway's Worst. To us at least. Take a little caution of this company. They care nothing for their guests. Our family were forced to cancel our ferry over 24hours before departure due to the August floods making it impossible for us to find a way to the location. It was an official national emergency. The Norway's Best online cancellation options promised a full refund if i cancel. So i did. Turns out the refund promise was a "technical issue" with the english version of the website's cancellation process. They later informed me that their fine print requires 48hours cancellation notice and hence they refused to refund me. What awful company takes no responsibility for their own technical errors and furthermore shows no sympathy in a national disaster. Especially toward guests like us from Africa for which a trip to Norway was extremely expensive and ruined. It's very sad.

We couldn't make the flam journey due to storm and all road network shut down and nobody could travel within Norway, however the company is not willing to refund or rearrange the tickets! They don't reply to the emails! WORST EVER and I should have checked the reviews before I booked the tickets

Had tickets for Flam fjord cruise, shuttle bus and train round trip. Was not able to travel to Flam due to road closures from Oslo to Flam due to storm Hans. Called and emailed when I found roads blocked but could not get a refund. No warning about roads received from the company.

We booked the bus from Flam to Stegastein with them. As we were half way up they said we have to go down again as the parking lot was full. But the other driver which was up there was not phoning the office, in this way we would not have to leave Flam. When we asked for refund, they just called it force majeure and have a nice day. It is incredible how they treat their costumers. I should have read these reviews first…stay away from them. This company should be forbidden in Norway, they ruin the whole Norwegian reputation.

If this is Norways Best then I worry for Norway.

From the UK, I paid NOK6,058 (£480) in May 2023 for a Flam Tram/Zipline/Bike package to be used in 8th August 2023 during our family holiday.
The Flam train line was closed because of Storm Hans on the day we were in Flam, so could not get to use the zipline or bikes. I called a local taxi company to see if they could get us to the zipline but they said it wasn't possible. I called Norwaysbest and they said: 'sorry cannot help' and NO REFUND.
Even after I explained that we were only in Flam on a holiday and that we had already paid, they refused to help.
I have emailed since coming back to the UK and they refuse to even understand that this is an extremely unusual event and that so many other companies have shown kindness and discretion becuase of Storm Hans.

I have contacted my bank and I will today contact the Norweigan Tourist Board. This company is just an agent and don't provide anything other than a way to book something and so they don't really care for customers.

- please see their reply (which they ended with 'have a nice day!')

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Dear,

Unfortunately your tickets for the zipline are not refundable.

As per our company policy, we cannot accept responsibility for adverse weather or traffic conditions or other factors outside our control.

Please refer to our Terms and Conditions:

If you have a personal travel insurance, we recommend checking if it covers this sort of issue.

Please do not hesitate to contact us if you have any further questions.

Have a nice day!

Med vennlig hilsen / Best regards,
Joana
Booking Operations

Norway’s best AS
Postboks 42, N-5742 Flåm, Norge
Tel.: (+47) 576 31 400

Not helpful at all when I rang as I booked a ticket in the wrong direction. I rang within 30 mins of booking. The very helpful port chap even tried to explain that he would refund me the extra ticket I purchased just to reserve a spot, but as it showed as no space now, they wouldn’t change the direction ticket or refund. Very poor service as a refund policy (which is seven days before travel) is negated in this situation when I only purchased the ticket 30 minutes ago. My advice is to get to the port early and buy there ticket on site.

Awful post sales service: in the south of Norway there have been flooding in the last 3days. We had a reservation for the 9 of August, but all the trains were cancelled and was impossible to reach the location of our reservation. We spoke to them about it the 8 August and they moved our reservation to today 10 August. They reassured us of the situation (by minimizing it) and we also decided to add an activity to our reservation. Today (¹⁰ August) we booked a car and drive for 2,30 hours, but all the streets were closed.
We had to come back, because the situation is still awful (flooded homes, landfalls etc) and Dangerous. We had to come back to Oslo losing the opportunity to see Flam, the Naerfjord and the flamsbana.
We called them and tried to ask for a reimbursement, but they were very rude on the phone and didn't allow it.
In conclusion, hope that everything is fine, otherwise they will not be honest and take your money no matter what (we lost 250€ today)

We were looking for a train to myrdal and bike back to flam. Via the chat function norways best explained that we only needed to book a train ticket and that bikes were always available to ride down. No need to make a reservation was explained to us. Then we identified that all bikes in myrdal were booked. So clearly we were misinformed.

After a call with norways best they provided an alternative to rent bikes via them at the bottom of the zipline. That sounded to be a good alternative and they promised that bikes for kids were present as well. At the same price though, but still, we were happy with the alternative.

Once we got there, the kids bikes proved to be garbage. No (!) handle bars, rusty, no proper gears. Leaving is to decide to put our 10 year old daughter on an adult bike. Not very safe, but still safer than the bikes provided. The staff only agreed with us and encouraged us to write a review. That says it all, isn't it?

btw, the adult bikes were just OK, but nothing more than that.

I would never ever recommend to book via norways best.

Stay away. Worst drivers in Norway. Very rude to customers.

We booked a ferry trip from hellesylt to Geiranger, as our cruiseship was supposed to sail there. 5 day prior to our arrival we learned the cruise ship will sail differently. We had to cancel the ferry, 5 days ahead of time, received no refund and lost 150€ for the whole family. Be reminded of that when you book there. They don’t care about their customers.

Utrolig dårlig kundeservice. Vi booket en tur fra Sognesand til Flørli for å ta trappene. Dagen vi sko reise ser vi at vinden skal opp mot 25 m/s. Vi tar kontakt med kundeservice og blir fortalt at det er policy å ikke være behjelpelig. Vi ønsket å flytte bookingen til neste dag, samme ferje, samme pris. Det var ikke mulig for det gjorde de ikke. De spurte ikke en gang om bestillingsnr.

HOLD DERE VEKKE

We booked a trip in Lysefjorden between Sognesand and Flørli. We wanted to do the 4444 steps. Today the winds went up to 25 meters/second (full storm), so I contacted customer service. I asked to just move the tickets one day. Was told that was against policy and they didn't do that. Without asking my booking, which was 4 persons to be moved from one side of the fjord to the other. No. They could not help. Being a local, this was embarrassing.

STAY AWAY