Those bastards! They pocketed all the music licenses and deleted everything on July 17, 2025 (confirmed by Spotify itself). All your music is gone. Worse still, they're not even distributing it,... Toon meer
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Novecore hat meine zwei Alben ohne Ankündigung aus Spotify und Youtube usw. Gelöscht, auf Narichten wird nicht geantwortet. Nun werde ich rechtliche Schritte einleiten und werde Der Firma in Großbrita... Toon meer
Horrible service , they still owe me all my streams, i hope i will still get them. They removed my songs without reason and blame spotify. But haven't done anything to re-upload. Went wi... Toon meer
Bedrijf heeft geantwoord
If I could give 0 stars - I would. My release was rejected, and the customer service provided only an FAQ and no specific reasons related to my album; pretty much did not offer any help at all. This... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
The Media Centre, 7 Northumberland Street, HD1 1RL, Huddersfield, Verenigd Koninkrijk
- +44 3333 40 40 50
- hello@novecore.com
- www.novecore.com
1,3
Zeer slecht
193 reviews
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Trop compliqué pour distribuer sa…
Trop compliqué pour distribuer sa musique
9 april 2020
Review zonder uitnodiging
I had a mistake uploading my song and I…
I had a mistake uploading my song and I take down my album to fix it and try it later to upload my songs but it was rejected and I want help because I want you to delete my song in the stores so I can upload the entire album Please I want help in this I love this company but don't help to solve this mistake please I already want to stream my songs
9 april 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello Alex,
first of all thank you for being a Novecore customer and apologies for the bad experience you had.
You can delete your release from stores using the Takedown button on our website.
Please note that Trustpilot is not a customer service platform and rather should only be used to rate our service.
Matthias Merkel
Vice President
Novecore/Staclar Group
Since i was young
Since i was young, i loved music, i have mad my label the purpose is to help others artistes to be know
4 april 2020
Review zonder uitnodiging
Não gostei da plataforma
Não gostei da plataforma, meus álbuns nunca e aprovad.
1 april 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello,
first of all, thank you for being a Novecore customer and apologies for the bad experience you had.
Unfortunately, as every distributor Novecore has to enforce the rules and guidelines given to us by the stores. In the rejection email you should have been notified about the reason of your rejection and are free to resubmit a corrected version.
If you need additional information about why your release was rejected, please send me an email including the ID or UPC of the release at matthias.merkel@staclar.com
Matthias Merkel
Vice President
Novecore/Staclar Group
WORST SITE I VE EVER SEEN
WORST SITE I VE EVER SEEN
No support, no response, nothing - they care only about these reviews on this site laughing my a** of. Anyway i will ask for deleting my account. I regret that i did get in touch with this useless distributor.
Delete my account (CERBER)
1 april 2020
Review zonder uitnodiging
I can't get a reply via WhatsApp
28 maart 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello,
first of all, thank you for being a Novecore customer and apologies for the bad experience you had.
Please send me an email with your mobile number to matthias.merkel@staclar.com and I will make sure to resolve this for you ASAP!
Matthias Merkel
Vice President
Novecore/Staclar Group
No response.
I've requested to transfer my catalog (3 songs). It's been 5 days, I haven't received a response and my tracks are still online with the other distributor. I've tried to contact them on Instagram and whatsapp but I've received no response. It's a shame cause I really like what they offer.
9 maart 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello,
first of all, thank you for being a Novecore customer.
Migrations are quite complicated and can take multiple weeks. If you still didn't receive a response, please email me at matthias.merkel@staclar.com and we'll get this resolved for you ASAP.
Matthias Merkel
Vice President
Novecore
harapan saya Novecore yang terbaik
8 maart 2020
Review zonder uitnodiging
paid for the subscription and they…
paid for the subscription and they rejected all my stuff and when i appealed my appeal got rejected instantly
6 maart 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello,
first of all, thank you for being a Novecore customer and apologies for the bad experience you had.
Please send me an email with the album IDs to matthias.merkel@staclar.com and I will make sure to resolve this for you ASAP!
Matthias Merkel
Vice President
Novecore/Staclar Group
The support via whatsapp is very quick…
The support via whatsapp is very quick and helpful, the distribution speed is ok, took some days tho.
Currently experiencing trouble with the dashboard, will be fixed soon tho.
4/5
6 maart 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello,
first of all, thank you for being a Novecore customer and apologies for the bad experience you had.
Please send me an email with some details about your experience to matthias.merkel@staclar.com and I will make sure to resolve this for you ASAP!
Matthias Merkel
Vice President
Novecore/Staclar Group
One try
Minha musica nao vai ser lancada no spofity, deezer, itunes, amazon, e outras lojas mim explicar o selecione meu problema
22 februari 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello,
thank you for sending me the UPC of your release via email.
Your release was uploaded very recently and under the free plan. Please give it a few more days to go live everywhere.
Matthias Merkel
Vice President
Novecore/Staclar Group
It was very good
21 februari 2020
Review zonder uitnodiging
Deneyimim
İlk Başta Şarkı Yüklenmedi Bu Biraz Sinir Bozdu Ama Sonra Düzeldi
Novecore Seviliyorsun.!!
19 februari 2020
Review zonder uitnodiging
my release havent get released anywhere…
my release havent get released anywhere except spotify,
17 februari 2020
Review zonder uitnodiging
Antwoord van Novecore
Hello Jojigens,
first of all thank you for being a Novecore customer and leaving feedback. I am very sorry this happened to your release.
I can see that your release has been delivered to all direct stores selected but not to the store expander stores due to a technical error.
I have triggered redelivery now and the release should appear in all other stores shortly.
Matthias Merkel
Vice President
Staclar Group/Novecore
Fast at delivering to stores.
Fast at delivering to stores.
Uploading megabits is relatively small.
Kudos.
17 februari 2020
Review zonder uitnodiging
good distribution speed and no money…
good distribution speed and no money threshold. better than routenote
16 februari 2020
Review zonder uitnodiging
Song got uploaded in 3 days on all…
Song got uploaded in 3 days on all platforms. Thank you Novecore. Looking forward for using it for uploading more tracks in the future
16 februari 2020
Review zonder uitnodiging
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