Really wasnt worth the money. We expected a guide that would interact with children, but all they could remember were the guide telling us the difference of the stone color. They couldnt be more bored... Toon meer
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Lees wat reviewers zeggen
We did the Colosseum, Roman Forum and Palatine Hill Guided Tour with Elizabeth. The tour was fantastic Elizabeth was so knowledgeable and enthusiastic and passionate when showing us. Fully recommend g... Toon meer
Bedrijf heeft geantwoord
We had great communication in the rebooking stages and the tour itself was fantastic. Cecilia was an incredible tour guide who was patient with the kids. She continuously tried to keep them engaged wi... Toon meer
Bedrijf heeft geantwoord
We toured the Roman ruins and Colosseum with our guide, Cecilia. She was fantastic - great communicator, gave us lots of interesting facts and stories, was able to field every question thrown at her... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Numa Tours, we are a locally based company passionate about offering you authentic experiences across this beautiful country. As experts in Italy, we provide the best tours at the best prices, with no intermediaries. Enjoy our 24/7 support to help you explore Italy’s most iconic sights. Join us and discover the magic of Italy like never before!
Contactgegevens
Via Sommacampagna 9, 00155, Roma, Italië
- +39 3429911650
- info@numatours.com
- www.numatours.com
4,1
Goed
96 reviews
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Disappointing
Disappointing. Nice lady but very strong accent was hard to understand and the content of what she said was not very structured or interesting.
27 juni 2025
Antwoord van NumaTours
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the tour did not fully meet your expectations. While we’re glad you found our guide kind, we regret that language clarity and the content structure were not ideal for you. We continuously strive to improve our tours and guides' communication skills to ensure an enjoyable and enriching experience for all our guests. Your input is very helpful, and we’ll certainly take it into consideration moving forward.
Fulvia is an excelent guide
Fulvia is an excelent guide! We feel very lucky about this tour! Fulvia was great, explaining every monument she could with passion and an enormous care for us and all the group. 5 stars!
27 juni 2025
Review zonder uitnodiging
Antwoord van NumaTours
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Fulvia. She truly is an excellent guide, and we’re so glad her passion, care, and detailed explanations made the tour special for you. Your kind words mean a lot — 5 stars right back to you! We hope to see you again on another tour soon!
Amazing experience
Amazing experience!
We had Zara as our tour guide at the Vatican Museums and it could not be better! Very knowledgeable, funny and kind. We definitely reccomend!
26 juni 2025
Review zonder uitnodiging
Antwoord van NumaTours
Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience at the Vatican Museums with Zara. She’ll be so happy to know you appreciated her knowledge, humor, and kindness. Your recommendation means a lot to us — we hope to welcome you back on another tour soon!
Amazing food tour
Amazing food tour! A big thank you to Francesca for sharing the culture and history of Napoli with us
13 juni 2025
Perfect Historic Rome Tour
The tour guide was extremely knowledgeable and friendly. This was a perfect tour to see all the Colosseum and Roman Forum and to learn in depth about their history. We had a wonderful time and would recommend this tour to anyone.
4 juni 2025
Antwoord van NumaTours
Thank you so much Kevin for your kind words!
Colosseum tour
our tour! Alessandra was friendly, knowledgeable, did her best to keep us in the shade and took great care of us. She was able to answer all our questions. We really en
10 juni 2025
Antwoord van NumaTours
Thank you for your lovely review! We’re so glad you enjoyed the Colosseum tour with Alessandra. She always goes the extra mile to make guests feel comfortable and well-informed. We appreciate your kind words and hope to see you again on another tour!
This was literally the worst tour we…
This was literally the worst tour we took the entire trip in Italy. The company stopped responding to our emails. We had to contact them via whatsapp to get the meeting point and guide's name. The guide arrived, Samantha, without announcing herself. No introduction, no guidance, nothing, carrying the wrong color flag. She took us over, gave us crappy headsets, very little information about any of the exhibits, left many of us behind over and over, and then proceeded to rush us through every single thing in the Vatican and leave 30 minutes early making sure to stop by and ask us to review her before bolting while looking for her tip. This was the one thing in Rome I was really looking forward to and it was awful. If I could give this 0 stars, I would. Find a different company. This was a complete waste of $400. I wish I would have just used the recorded tour the Vatican provided. I'm sure it was more informational.
10 juni 2025
Antwoord van NumaTours
Thank you for your feedback, and we're truly sorry to hear about your disappointing experience. This is far from the standard we aim to provide. We take your comments very seriously and will immediately review what happened with both the communication prior to the tour and the guide’s behavior and performance. Our goal is to offer informative, well-organized experiences, and it’s clear that in this case, we fell short.
Valeria
Our tour guide Ale was very…
Our tour guide Ale was very knowledgeable and we very much enjoyed the tour. The Roman Forum was so impressive and we were very glad we had a tour guide to explain it.
10 juni 2025
Antwoord van NumaTours
Thank you so much for your review!
Very nice but way to crowdedcrowded..
Very nice but way to crowded... chapel was loud noisy and very disrespectful
10 juni 2025
Antwoord van NumaTours
Thank you for your feedback. We’re sorry to hear about the crowding during your visit. During high season, the large number of visitors is indeed a challenge, and the Vatican Museums' management works hard to manage the flow as best as possible. We appreciate your understanding.
Pisa tour very good
Pisa tour very good. Would have been good to be given some tour recommendations for Florence as left on our own. Would have been good to have an open return ticket for our train journey back to Rome so we could leave Florence when we wanted to.
9 juni 2025
Antwoord van NumaTours
Thank you for your feedback! We’re glad to hear you enjoyed the Pisa tour. We appreciate your suggestions regarding Florence tour recommendations and the return train ticket.
Please note that in the confirmation voucher we send upon booking, there is a link to a suggested itinerary for Florence to help guests make the most of their time in the city. As for the return journey, unfortunately, the type of train ticket we reserve does not offer an open ticket option, as this is not available for that fare category.
Your comments are very helpful, and we’ll certainly take them into consideration to improve the experience for future guests. We hope to welcome you on another tour soon!
Avoid this company like the plague. Excuse makers!!
I would give a zero if it was possible. Avoid this company like the plague. We booked weeks in advance to do the tour of the colusseum arena floor, in addition to Palatine Hill and Roman forum. I received a message when we arrived in Rome on June 10th that our tour was canceled for June 12th. They tried to rebook us for June 13th (after messaging us with the wrong date). Sadly, we will be leaving Rome on the morning of June 13th.
I have a travel blog with 71,000 followers and told them that we would be back in Rome for 1 day only on June 22nd. Even though they completely screwed up, I offered them a chance to give us the same service with some restitution for their screw up. They told me they had canceled our booking already, which makes no sense since we paid week earlier. Now, they will have to face the repercussions of the negative publicity. If anyone knows of another option for 4 of us for June 22nd, I would be happy to give them an incredibly positive review while I blast Numa on my blog and on tripadvisor. People deserve to know.
************
Edit update after their sorry reply: When you offer a service and know that people have limited opportunities in terms of time and that they book in advance, either use a method that ensures accountability or don't offer the service; better yet, find another profession. People develop itineraries well in advance and count on it being filled accurately. By offering a rebooking on the following day, it might sound like a viable solution to you to book on the next day. Unfortunately, it is hard to do this if you are on a train traveling to another city on June 13th. In order to attempt to come back to Rome on June 22nd, it is a major inconvenience we are attempting to make happen. The funny thing is that you "canceled" our booking that must not have even been in existence in the first place.
In effective business practices, when a proprietor can't meet the needs of the client, they do anything they can to make restitution and make it right. Your options were silly and after the fact that most were even possible. And if you truly think we would rebook through your specific company for June 22nd if we are able to get back to Rome, after this occurrence, with one potential day left in Rome, then you need to have your head examined. How would anyone trust your business? If you don't see this, you are oblivious.
The most negative review I will generate be posted this evening on my travel blog. I offered an opportunity for restitution to avoid negative reviews of Numa Tours everywhere, including my blog, but you mentioned we would have to rebook fully for June 22nd from the beginning.
Let's go from a 1 star to a negative 1 star rating as of now.
10 juni 2025
Review zonder uitnodiging
Antwoord van NumaTours
Dear Brett,
We're truly sorry to hear about your disappointment and understand how frustrating it must have been to have your plans disrupted, especially during your time in Rome.
We want to clarify that, following the cancellation notice, we offered several solutions in an effort to make things right. These included:
-A full refund for the canceled experience;
-The possibility to reschedule for a later date, including June 13th;
-Or, alternatively, the option to rebook the tour for June 22nd, as you had indicated you'd be back in Rome for that day.
We regret that none of these options met your needs at the time, and we apologize if the communication caused any further inconvenience. Please know that the cancellation was due to circumstances outside our control, and our team worked quickly to offer every reasonable alternative.
We value all feedback, including criticism, as it helps us improve. We hope you'll consider giving us another chance in the future to provide the experience you were originally looking forward to.
Sincerely,
Valeria - Numa Tours
----
Dear Brett,
Our agency was fully available and willing to find a solution once we became aware of the issue. We offered an alternative date for the guided tour, which unfortunately did not align with your travel plans. We completely understand and respect your decision not to accept the proposed rebooking — this was, of course, your legitimate choice. In light of that, the only reasonable course of action was to proceed with the cancellation and the full annulment of the reservation, which did in fact exist.
We would like to underline that Numa Tours is a serious and professional agency that provides guided visits every day to many travelers from all over the world. We work diligently to deliver quality service and to assist our guests whenever unforeseen circumstances arise.
We regret that our efforts to offer a resolution were not received positively, and it appears that any form of apology or proposed remedy would not have been satisfactory in this case.
While we sincerely regret your negative opinion, we remain committed to providing responsible and responsive service to all our clients.
Best regards,
Valeria - Numa Tours
The guide showed up very late
The guide showed up very late. We were at the meeting point 15 minutes before the scheduled time as instructed. But the guide wasn't there for another 20 minutes. After that, there was a long delay to enter the vatican too.
30 mei 2025
Antwoord van NumaTours
We sincerely apologize for the delay in meeting your guide. We understand how frustrating that must have been, and we truly regret the inconvenience.
As for the wait to enter the Vatican, unfortunately, delays can occur during peak periods due to large crowds and strict security checks, which are beyond our control. We do our best to manage timing, but sometimes these factors can cause unexpected slowdowns.
Thank you for your feedback—we’re always working to improve the experience for our guests.
Best regards,
Valeria
Era difficile a trovare la giuida per…
Era difficile a trovare la giuida per il meeting point per non avere il flagello.
7 juni 2025
Antwoord van NumaTours
Dear Carmela,
We’re sorry you had difficulty finding your tour guide at the meeting point. We understand how frustrating that can be, and we appreciate your feedback. We’ll use your comments to improve our meeting point instructions and help avoid confusion in the future.
Thank you again for your positive feedback!
Most disappointing tour in my travels
We signed up for the Special Access Colosseum Arena Floor Tour through the Gladiator's Gate through Tour Guys that seemed to be very well reviewed. I did not know Tour Guys contract their tours and we'd instead be using Numa Tours. Unfortunately, this was among the most disappointing tours we've had throughout our travels. The guide's English was VERY difficult to understand, his demeanor and affect was unfriendly and monotone, and the tour was simply not fun, informative, or particularly interesting. By the time we reached the Roman Forum, we handed over our headsets and left early, as at least half of the others in our group had also done.
BE AWARE THAT YOU MUST HAVE A PHOTO ID TO ENTER THE COLOSSEUM. This company need to reach out to travelers IN BOLD PRINT that all parties will need their passports or a photo ID to tour the Colosseum. We later found this in fine print at the bottom of an email. We were nearly left behind at the gate by our guide because one person in our party did not bring an ID. Fortunately, a helpful employee of the Colosseum allowed her to use a credit card as a form of ID.
29 mei 2025
Antwoord van NumaTours
Dear Mike,
Thank you for your feedback. We're sorry to hear the tour didn't meet your expectations.
To clarify, The Tour Guy is the platform where you booked the tour, while we at NumaTours are the local partner that operates it on-site. We understand this can be confusing, but all key details—such as meeting points, how to identify the guide, and entry requirements—are clearly outlined in the confirmation voucher.
Regarding the ID requirement: this is set by the Colosseum for security reasons and is included in the confirmation email to help prevent issues at the entrance. We always recommend reviewing the voucher carefully before the tour.
We appreciate your comments and will use them to improve.
Best regards,
Valeria
I wasn't aware our tour was out-sourced…
I wasn't aware our tour was out-sourced from The Tour Guy to NumaTours until I tried to meet our guide outside of the Colosseum in Rome. Finding the correct guide in a very congested area was stressful and didn't need to be. In addition, our guide Giuseppe was very monotone and not skilled at giving a tour.
30 mei 2025
Antwoord van NumaTours
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t go as smoothly as expected.
To clarify, The Tour Guy is the platform where your tour was booked, and they work with trusted local partners—like us at NumaTours—who handle the actual operation of the tour on the ground. We understand this may cause some confusion, but all the details about the meeting point, how to recognize your guide, and emergency contact numbers are included in the confirmation email to help make the process easier.
We're also sorry to hear that the guiding style did not meet your expectations. Your comments have been noted and will be shared with our team to improve the experience we offer.
Thank you again for your valuable feedback.
Best regards,
Valeria
Tour was awesome
Tour was awesome! Guide was very knowledgeable! Started on time! Highly recommend!!
4 juni 2025
Antwoord van NumaTours
Thank you so much! We're glad to hear that everything was perfect. We hope you’ll book another one of our experiences in the future!
The tour of the coliseum was amazing
The tour of the coliseum was amazing. We would highly recommend to the gladiator tour to any looking to get history and a great experience
26 mei 2025
Antwoord van NumaTours
Thank you for your feedback! The Gladiator’s Tour is definitely one of the best ways to dive into history — we're glad you enjoyed it!
Antwoord van NumaTours
Thank you so much for your feedback!
Antwoord van NumaTours
Thank you so much for your kind words! Hope you can book with us again in the future!
Tour Guide Didn't Have a Ticket
The tour guide didn't have the correct ticket to the Colosseum, so we had to enter on our own without any guidance or historical context whatsoever.
4 juni 2025
Antwoord van NumaTours
Dear Staff,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced during your tour.
We’d like to clarify that the guide did have her ticket, but due to an unexpected access issue at the Colosseum entrance, she was unfortunately not allowed to proceed inside. This was an isolated incident, and we are actively working to prevent it from happening again.
To compensate for the portion of the tour that could not be completed, we are currently reviewing the situation to offer a suitable resolution.
We also want to note that your guide remained with the group for approximately two hours, offering valuable historical context and insights into the Archaeological Park of the Colosseum, including the Roman Forum and Palatine Hill areas.
We truly regret the disruption and appreciate your understanding as we work to improve.
Best regards,
Valeria
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