every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Toon meer
Bedrijf heeft geantwoord
Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an... Toon meer
Bedrijf heeft geantwoord
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contactgegevens
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Verenigd Koninkrijk
- 0115 822 7942
4,8
Uitstekend
109 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Serena was Friendly professional and…
Serena was Friendly professional and patient.
3 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Trevor,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was friendly, professional, and patient during your experience with O2. Providing helpful, knowledgeable, and attentive support is what we strive for, so it's wonderful to know that Serena made such a positive impression.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rw2DgH
📘 Facebook: https://bit.ly/4pFpsvl
Thank you for choosing O2.
Serena and Natasha good job and team work
Serena and Natasha were of
great help. Solved my issue for me
3 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Hi Faisal,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena and Natasha were able to help and resolve your issue. We know how important it is to receive prompt and effective support, so it's wonderful to know that they were able to provide the assistance you needed and make your experience a positive one.
Providing friendly, knowledgeable, and customer-focused service is what we strive for, so we'll be sure to pass your kind feedback on to Serena and Natasha. They will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fCHs4P
📘 Facebook: https://bit.ly/4pzh7ck
Thank you for choosing O2.
Vaish really helpful and kind
3 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsMo2p
Facebook: https://bit.ly/4uVWCIY
Serena and Natasha
Serena and Natasha were fantastic. So helpful and made sure it was a simple, swift transaction and supported my elderly father to understand what was happening. Very helpful and approachable.
3 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49xkcTG
Facebook: https://bit.ly/4fUUT1B
Serena was great at helping sort out my…
Serena was great at helping sort out my problems with my o2 account . Top rated service
2 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RXsIVR
Facebook: https://bit.ly/3S2FLp3
I can never see my balance on the O2 website !!!
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later”
it is absolutely ridiculous that the company like O2 cannot fix a problem like this is months and months and months and it’s exactly the same.
1 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you this is not the level of service that we want to provide. Please reach out to us via one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4fkqnOD
Facebook: Send us a private message or mention us at: https://bit.ly/49ySdD5
Very professional and halpfull
1 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review! We're so glad to hear that you're enjoying our services. We're sure this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: Send us a private message or mention us at: https://bit.ly/4x82yA4
Facebook: Send us a private message or mention us at: https://bit.ly/4dKteiF
Very good and very helpful
1 juni 2026
Review zonder uitnodiging
Antwoord van O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4nXKGn3
Facebook: https://bit.ly/49yjZj2
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.