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OCUS Reviews 

472
TrustScore 3 uit 5

3,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The opportunity to work with a vast demographic of different types of cuisine, meeting new people, new cultures, the efficiency with Ocus. I love it! If anything, please bring back the option to... Toon meer

Beoordeeld met 2 van de 5 sterren

They are so complicated? Make it harder for photographers who working for them. They made from as call centre, when we have to organise everything, they cut money, all the systems is insane and every... Toon meer

Beoordeeld met 3 van de 5 sterren

Ocus' systems are improving. However, communication is still a problem. There are too many situations where I find myself in a gray area, and I have no options. I had to cancel a shoot because they we... Toon meer

Beoordeeld met 1 van de 5 sterren

J'ai connu OuiFlash qui était l'ancien nom d'Ocus, avec des bureaux et des êtes humains... Ce n'est pas le cas aujourd'hui, il y a un support exporté à Madagascar ( optimisation des coûts) Il y a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotografieservice
  2. Luchtfotograaf
  3. Film- en videoproducer
  4. Mediabedrijf
  5. Fotograaf

Geschreven door het bedrijf

In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

472 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,1

Alle reviews

(472)

164 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Payment okay

Payment okay. Takes a bit of tweaking.

26 november 2025
Logo OCUS

Antwoord van OCUS

Hello Andrew,

We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.

Kind regards,

Ouzra - The OCUS Team

Beoordeeld met 2 van de 5 sterren

They going down and become greedy with complicated system.

The company changed in really bad way. Very hard to get cancellation fees declined so may proof. If client called me I spoke with them. Phone call not enough. They cut money. So they expecting to travel for £27 job where we have to take a selfie how embarrassing. The changed system and what take more from our time. So many necessary clicks. They cut money.if w travel and client cancelled we most of the time don't get cancellation fees. So many errors on their side. Used was min job 45 now 26-28£

26 november 2025
Review zonder uitnodiging
Logo OCUS

Antwoord van OCUS

Hello Pedro,

We’re sorry to hear that your experience with OCUS wasn’t what you hoped for. Your feedback is very important to us, and we’d like to learn more about your concerns. To help us identify and assist you, we’ve sent a request for additional information through Trustpilot. We look forward to hearing from you so we can make things right.

Kind regards,

• The OCUS Team

Beoordeeld met 4 van de 5 sterren

Staff is knowledgeable and friendly.

Staff is knowledgeable and friendly.

25 november 2025
Logo OCUS

Antwoord van OCUS

Hello Christopher,

We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.

Kind regards,

Anna - The OCUS Team

Beoordeeld met 1 van de 5 sterren

Si eres fotógraf@ y te gusta tu…

Si eres fotógraf@ y te gusta tu profesión no eligas a esta la peor empresa del mundo para colaborar, igual dejas el sector o contraes TEPT

24 november 2025
Review zonder uitnodiging
Logo OCUS

Antwoord van OCUS

Hola Tomas,

Gracias por compartir tu opinión con nosotros.

Lamentamos que tu experiencia con OCUS no haya cumplido con tus expectativas. Nos tomamos muy en serio tus preocupaciones y nos gustaría entender mejor lo que ha sucedido. Nuestro equipo se pondrá en contacto contigo en breve para hablar de eso con más detalle y trabajar en una solución.

Saludos cordiales,

• The OCUS Team

Beoordeeld met 5 van de 5 sterren

I'm very satisfied with the new…

I'm very satisfied with the new improvements!

19 november 2025
Logo OCUS

Antwoord van OCUS

Hello Octavio,

We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.

Kind regards,

Anna - The OCUS Team

Beoordeeld met 5 van de 5 sterren

Remerciements sincères pour un service client exceptionnel chez Ocus

Mon expérience dans le travail numérique s’étend sur plus de dix ans, au cours desquels j’ai beaucoup appris. J’ai acquis une connaissance approfondie des services bancaires en ligne tels que PayPal et Payoneer, tout en affrontant plusieurs difficultés liées aux transferts. Ces défis m’ont permis de mieux comprendre comment relier les banques locales aux institutions internationales.

J’ai également collaboré avec diverses plateformes de gains en ligne, ce qui m’a permis d’identifier les meilleures options, que ce soit grâce à mes propres expériences ou à celles de mes collègues.

Aujourd’hui, je continue à découvrir davantage sur Ocus. Je tiens à souligner que le service client m’a énormément aidé à surmonter plusieurs difficultés, notamment celles concernant la facturation, souvent complexes à gérer.

Je me souviens d’un jour où j’ai reçu un appel du numéro +442035146042 Cette appel provenait apparemment du Royaume-Uni, d'après l'indicatif téléphonique affiché . C’était un homme qui parlait arabe et m’a demandé si j’avais des questions sur Ocus. Il m’a expliqué qu’il était là pour m’aider. Cet appel m’a profondément marqué, car il a permis de résoudre plusieurs problèmes que je rencontrais à ce moment-là.

Je tiens sincèrement à exprimer ma gratitude à cette personne ainsi qu’à toute l’équipe Ocus pour leur professionnalisme, leur soutien et leur humanité. Vous êtes une excellente équipe que j’apprécie beaucoup.

25 november 2025
Logo OCUS

Antwoord van OCUS

Bonjour Hicham,

Nous apprécions vraiment vos commentaires positifs ! Nous sommes ravis d'apprendre qu'OCUS a dépassé vos attentes et nous vous remercions de vos aimables paroles.

Cordialement,

• The OCUS Team

Beoordeeld met 3 van de 5 sterren

Andava bene conm la vecchia…

Andava bene conm la vecchia paittaforma, con la nuova non si capiscono molte cose e non riesco a comunicare con l'assistenza, anche se ci sono anche delle urgenze. Peccato che funzionava tutto fino a pochi giorni fa.
Cosa devo fare per parlare con voi?

24 november 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Love the flexibility of the gigs, but I need more of them

It's a mix for me! I really love the fast-paced process. It's a challenge to flip that many photos in 12-hour time period. I wish I could have shoots every day, that is how much I enjoy them. I'm a single parent, so I can set my own schedule (I don't like your new way of filling in my calendar -- single parents can't do that!). I use a 5-hour window during the day, then edit at night when the kids go to bed. It seriously works for me. It's butter! The bad part is I've only had two shoots and nothing new pops into my area. I've applied for realtor photos and product photos to increase my gigs, but I'm forever in the evaluation stage. I want more gigs. I don't mind the low pay because of the flexibility these shoots offer, but I really want more gigs. I have applied for at least 5-6 jobs where the business owners never called me back, and I lost the gigs. I want more gigs!

18 november 2025
Logo OCUS

Antwoord van OCUS

Hello Sadie,

We really appreciate your review and the thoughtful feedback you shared! It’s great to hear you had a good experience with OCUS, and we’ve forwarded your comments to our internal teams for consideration. Your input is incredibly valuable as we strive to enhance our services.

Kind regards,

• The OCUS Team

Beoordeeld met 5 van de 5 sterren

Hello

Hello, working for many years almost 800 assignments. I love food photography 📸 and Ocus atlist keep me busy sometimes.
Thanks
Vasko

23 november 2025
Logo OCUS

Antwoord van OCUS

Hello Vasko,

Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.


Kind regards,

• The OCUS Team

Beoordeeld met 4 van de 5 sterren

Il sistema Ocus

Ocus è un ottimo sistema per mettere in contatto fotografi e ristoratori. Ho riscontrato più volte che la richiesta di scatti non viene dal cliente ma dal referente dell'app di delivery (Glovo o Just Eat nel mio caso) che spesso non sa nemmeno da cosa è composto il menu del ristorante. Servirebbe un confronto più specifico tra referente e ristoratore prima di richiedere il numero di scatti necessari.

22 november 2025
Logo OCUS

Antwoord van OCUS

Ciao Daniele,

Grazie per aver dedicato del tempo a lasciare una recensione e fornirci il tuo feedback! Siamo lieti che tu abbia avuto un'esperienza positiva con OCUS. Non preoccupatevi, i vostri suggerimenti sono stati condivisi con i nostri team interni, così possiamo continuare a migliorare. Le tue intuizioni significano molto per noi!

Cordiali saluti,

• Il team OCUS

Beoordeeld met 5 van de 5 sterren

Easy process and great support

Ocus made the entire process simple and stress-free. Communication was clear, turnaround time was fast, and the platform was very easy to use. Overall, a smooth and professional experience.

21 november 2025
Logo OCUS

Antwoord van OCUS

Hello Atèpá,

We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.

Kind regards,

Anna - The OCUS Team

Beoordeeld met 1 van de 5 sterren

If I could make it a minus one I would

If I could make it a minus one I would. I have done 18 Photo Shoot for OCUS in July and I have yet to be paid one single dime. I tried to communicate with this company, but it’s almost impossible. Their support group is less than nothing. Then dealing with Payoneer has been another nightmare. I don’t know what to do to get to have someone actually communicate with me. I am so frustrated. I can’t even stand it!

5 november 2025
Review zonder uitnodiging
Logo OCUS

Antwoord van OCUS

Hello Audrey,

Thank you for sharing your feedback. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. To better understand your concerns and assist you, we’ve sent you a request for additional information via Trustpilot. We’d greatly appreciate it if you could provide more details so we can address the issue and work towards a resolution.

Kind regards,

Kevin - The OCUS Team

Beoordeeld met 1 van de 5 sterren

Il regno dei BOT

Sono un creatore di immagini, purtroppo si discute da mattina a sera con i BOT. Le soluzioni ai problemi sembrano non arrivare mai, è difficile poter scrivere con qualcuno in grado di risolvere anche problemi apparentemente semplici, in breve tempo, si passano giorni o settimane a chiedere sempre le stesse cose. Si seguono le loro regole, le loro richieste le loro modalità di pagamento, ma se c'è un inghippo vanno nel pallone e nel frattempo essere pagati diventa impossibile. E' frustrante e poco professionale. Per quanto riguarda gli incarichi, sicuramente c'è modo di crescere. I clienti sono poco informati sul servizio fotografico che andremo a fare, c'è una votazione per ogni servizio fotografico che per me non considera tutte le situazioni, come numero di foto , tipo di cibo, cliente, location, che se non ti mette nelle condizioni di fare un eccellente lavoro, puoi fare quel che vuoi, ma uscirà qualcosa di poco gradevole e dalla parvenza approssimativa, anche se luce e immagini sono corrette.

7 oktober 2025
Logo OCUS

Antwoord van OCUS

Ciao Marco,

Grazie per averci raccontato la tua esperienza. Ci dispiace che non sia andata come speravi. Il tuo feedback è super importante per noi e ci piacerebbe avere la possibilità di rimediare. Il nostro team ti contatterà presto per capire meglio le tue preoccupazioni e risolverle.

Cordiali saluti,

Kevin - The OCUS Team

Beoordeeld met 5 van de 5 sterren

Perfect

Wonderful.

2 november 2025
Logo OCUS

Antwoord van OCUS

Hello Ozge,

We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.

Kind regards,

Anna • The OCUS Team

Beoordeeld met 1 van de 5 sterren

In decadenza

Non ci sono servizi su Milano e hinterland. L'assistenza è ormai inesistente, la chat è completamente inutile! non mi ha risposto nessuno, inorridisco a pensare di avere bisogno nel momento dello shooting. Ho compilato tre volte il modulo senza avere un riscontro! Ormai lavorare con ocus è un terno al lotto. Non rimborsano ne i km, ne gli spostamenti del cliente il giorno prima. Ma se io opziono un giorno lavorativo e il cliente annulla, non ho un danno, o comunque un mancato guadagno?

30 oktober 2025
Review zonder uitnodiging
Logo OCUS

Antwoord van OCUS

Ciao Eugenio,

Grazie per averci segnalato la cosa. Ci dispiace davvero per quello che ti è successo e vorremmo risolvere il problema. Ti abbiamo chiesto qualche informazione in più tramite Trustpilot, ma non abbiamo ricevuto risposta.

Per favore, condividi con noi più dettagli così possiamo indagare meglio e trovare una soluzione contattando il Servizio Clienti all'indirizzo https://support.ocus.com/hc/requests/new

Cordiali saluti,

Kevin - The OCUS Team

Beoordeeld met 5 van de 5 sterren

Todo perfecto

Todo perfecto

15 oktober 2025
Logo OCUS

Antwoord van OCUS

Hola Fabian,

¡Gracias por tus amables comentarios! Es genial saber que tu experiencia con OCUS fue positiva, y agradecemos tu amable mensaje.

Saludos cordiales,

Anna - The OCUS Team

Beoordeeld met 5 van de 5 sterren

todo prfrcto

14 oktober 2025
Logo OCUS

Antwoord van OCUS

Hola,

Realmente apreciamos tus comentarios positivos! Es genial saber que OCUS superó tus expectativas, y te agradecemos tus amables palabras.

Saludos cordiales,

• The OCUS Team

Beoordeeld met 5 van de 5 sterren

Gut un d empfhelen

Sehr gute gemacht

14 oktober 2025
Logo OCUS

Antwoord van OCUS

Hallo Giovanni,

Wir freuen uns sehr über Ihr positives Feedback! Es ist großartig zu hören, dass OCUS Ihre Erwartungen übertroffen hat, und wir sind dankbar für Ihre freundlichen Worte.

Liebe Grüße,

Anna - Das OCUS-Team

Beoordeeld met 5 van de 5 sterren

A very friendly person

A very friendly person, very attentive and professional.

14 oktober 2025
Logo OCUS

Antwoord van OCUS

Hello Jessica,

Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.

Kind regards,

Anna - The OCUS Team

Beoordeeld met 5 van de 5 sterren

Juliet was lovely and very professional

Juliet was lovely and very professional

15 oktober 2025
Logo OCUS

Antwoord van OCUS

Hello,

Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.

Kind regards,

Anna - The OCUS Team

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