ODEON Reviews 

Ignores you if you want to cancel your membership

I know all companies are using them but odeon has the worst AI chatbot "help" assistant I have experienced, coupled with a complete lack of any other contact methods for assistance. Utterly useless and potentially discriminatory against older people or those who can't use chat bot eg visually impaired.

Odeon is officially useless and have dreadful customer service/experience. So I have bought My Limitless. I have now been suspended for 7 days, because my local Odeon has not been scanning my QR code when I go (not that I was aware). I have been trying to speak to someone via live chat to resolve it. I have been waiting 30mins and no one has bothered to show up to talk to me and 'Odi' their virtual chat BOT is absolutely no help. I tried over the weekend to get hold of someone, only to be told via 'Odi' that there was technical issues. I can't get hold of anyone, what is the point of My Limitless when they put a limit on what you can see due to the incompetence of the local cinema!!

To be honest I give no stars .
Odeon have carried on taking payments from my card for over 3 months
6x £19.99

Even after they said it was cancelled
They give you ticket number with complaint. Only to never reply .

Can’t book the seats for the IMax online you want because the computer won’t allow a ‘gap’ between the next seat ( they are in pairs so if someone has booked a single it wants you to sit next to them !! Premium rate helpline — computer says no .. rubbish

I have been trying to cancel my ODEON Limitless membership since mid-November. To date, there has been no response and no action taken despite multiple attempts to contact customer service.

The online chat appears to be completely unmanaged — messages go unanswered, and there is no alternative support offered. Despite ignoring my cancellation request, ODEON still sent me a feedback form asking how they performed, which is frankly tone-deaf given the circumstances.

Another payment is due next week, and if this issue is not resolved immediately, I will be forced to take the matter up with my bank — something that should never be necessary simply to cancel a membership.

What makes this worse is that ODEON doesn’t even respond to these reviews, which speaks volumes about how little they value customer feedback or accountability.
This experience has been frustrating, time-consuming, and completely avoidable. I would strongly caution anyone considering Limitless to think twice, as cancelling appears far more difficult than it should be.

IF YOU ARE BEING SCAMMED BY ODEON/MY LIMITLESS CANCEL YOUR DIRECT DEBIT OR CARD THEY USE TO COLLECT PAYMENT AND CALL YOU BANK TO CLAIM BACK ANY FUNDS TAKEN.

As mentioned below by others, it is absolutely impossible to cancel the My Limitless membership. You cannot just simply end the subscription via your account. You have to fill in a form online and request the cancellation. I’ve done this months ago and just received an email saying they are busy and will be in touch but they don’t get back to you and don’t reply even when you follow up. It’s all a scam to trap you into signing up then make it super difficult when you want to cancel.

Because they keep taking payments and my account was set up using my debit card I’ve had to cancel my card and request a new card.

The subscription is brilliant tho and can save you so much but because the cancellation process is a joke it’s something me and others won’t be using again.

Horrendously expensive merchandise that was broken when we got home. No response regarding a replacement despite a complaint being submitted. Absolutely disgraceful considering we spent £110 on a single visit.

Seats were rubbish compared to Vue, screen wasn't as good either, and the sound didn't fill the room (my home surround actually feels better).

The staff were absolutely fantastic and extremely attentive, you couldn't fault them at all for their approach. Really must be keeping the business alive because the product itself is poor for the extortionate pricing.

Awful experience. Did they test this site at all before releasing it. I want to book seats for a film in five days and can't see what they have showing.

I can only write of my own experiences, which are all good. I left the main competitors unlimited subscription due to a very bad experience. In November I joined Odeon myLIMITLESS, and I’m so pleased that I did. The cinemas are warm. The luxe seating is so comfortable and convenient with tables for snacks. The app works well for booking. Above all every member of staff I’ve met has been polite, respectful, informative and clean the cinemas with enthusiasm after screenings finish.

Odeon Website so incredibly unhelpful to use . Really bad customer experience. I always have difficulty. It's no wonder the screens are half empty, people can't be bothered with the hassle of trying to buy tickets.

All the staff were really friendly and helpful. Service was quick and it was good to see the escalators working again.

Horrible web booking system! We ate living in AI generation and they their booking system is so horrible!

The film was stopped halfway through due to a power cut and we were asked to vacate the building. Not been able to get through to customer service at all for refund. Appalling service. Very disappointing. Have paid for a service that has not been delivered.

Very disappointing experience.
We were 4 adults and 3 children (ages 3, 5, and 8) and were charged full adult prices for the kids. We queued for about 15 minutes, and the staff member serving us was inexperienced, which caused more delays.

After finally getting in, we were stopped because we didn’t have 3D glasses. We were never offered them at the counter and were told we had to go back and queue again for another 10–15 minutes. As a result, we missed part of the movie.

Poor organisation and lack of basic communication. I’ve been to this Odeon many times and have never had such a bad experience, especially with young children. Not acceptable.

I had issues with the website when trying to book with my card and I went and paid for a 20 pounds Gift Card since in theory it should work, once I paid and got the gift card I tried to use it.
And again failed to pay for my booking, I even tried to go at Odeon, paid for Uber and everything just to find out that I have to email them the issue and when I emailed them they said they cant help me .. if this is not a Scam I dont know what is... they told me to call customer service when I told them I cant call they kept replying with the same message and I felt aggression .. like its my fault their system is broken.

Diabolical. Booked & paid for £100 of tickets for this Friday at 3.20pm. Went to book an extra seat and site says the film is not showing!! Next day go to complain and discover there is no phone number.. you have you talk to a bot.. which is useless and sends me round in circles. Later that day, the site updates and there IS a showing at 2.20pm.. still nothing at 3.20. What do you do? Turn up at 2.20 or 3.30? Or just cancel? Turns out you can’t cancel, as there is literally no way to contact them. I’ve never been so frustrated with a company in my life. Don’t book with them.. try any other cinema..ps the others are half the price too

Odeon Epsom
I went to watch Avatar with my family and went into cinema 3.
We sat down and immediately noticed how cold it was. I told one of your staff that it was way too cold and they said they would look into it.
Nothing was done about it and it was the most unpleasant experience I have had in a theatre. I could not enjoy the movie my kids and wife were complaining through the whole movie. It is impossible to watch a 3hr movie at that temperature. My toes and everything not covered was frozen. It was warmer outside when we left.
You guys need to at least have it at room temperature as this has to go against the health and safety of the people attending.
I am going to bring a thermometer next time so I can record the temperatures and report this.
Thank you for your time

AI chat isn’t helpful and goes around asking same questions for 10 min. Once finally transferred to an advisor, the waiting time is a mistery and there’s no way to get any assistance. The gift card doesn’t work when purchase and wrongly showing that there’s no money left. Unprofessional and distasteful customer service. Still waiting to receive my money back that was to be put on the gift card..

Shout out to Theo and Anisa (Preston branch).
Service with spice, thanks for the extra jalapeños lol 😜