ODEON Reviews 

So unimpressed with our visit to watch the new Avatar film at Odeon Trafford. Paid over £50 for two cinema tickets only to find other people sat in our seats. The seats we ended up sitting in had a broken table and the other did not recline. Emailed customer services regarding this only to be told that they pass the feedback on?? This is poor customer service as we have paid for a service and the experience has not fulfilled this. We didn't complain to the staff at the time because the cinema was busy and the lights had gone out for the trailers. Will not visit here again or recommend to anyone.

I have odeon unlimited and so does my husband we both requested it to be frozen 3 weeks later still not done ,you can’t contact them on the phone only via email,you can’t stop it online yourself,you can’t stop your payments so I am going to have to my bank to stop the payment.

Terrible company! Their chatbot is useless and crashes after a simple request (hire workers to better fix this issue and ditch AI) and as a result it is so unnecessarily hard to cancel a MyLimitless subscription. No phone number to speak of either, so it would seem they don’t value the human input into their company; quite ironic when they show human-crafted motion pictures and cater to humans! So little people find the FAQs area of their website useful and that says quite a lot! Get it sorted out.

Taken Money, booking failed error. No contact, no refund, tried 5 different phone numbers… either not working or automated messages of no help. Chat it sends you an n circles. A month later and nothing. - Stay away. #tradingstandards #tradingstandardsUK #UKtradingstandards

Joined up for the limitless membership but the app doesnt work - it says i have bookings where I do not. I cannot book any more films as says i have reached my max - they do not offer a phone line to call, the chat bot boots you out before you reach the end of the queue and it says it takes 10 days to reply to messages online. I want to cancel but also no way to do this online either!

Truly awful customer support. I tried to book tickets using my myLimitless account on the app. It failed and would not allow me to book again because it said I already had a booking. Then I tried to book again on their website and paid full price for my ticket. The seat was reserved and the money was taken from my credit card - but again I was not issued a ticket. When I tried to access the online customer support the AI was useless. Then it put me in a queue where the number of people in front of me would go down and then up again. This repeated for 2 hours. It is not possible to speak to a person on the phone. So what are you supposed to do? There is no customer complaint line either. The Odeon is not cheap - they need to do better.

I’m reviewing customer services and the AI chatbot. Awful experience. I waited on hold for an hour while the queue didn’t move and then got thrown out. What has happened to telephones and speaking to human beings?

I saw a mouse running. I'll be reporting this. London Haymarket

Easy to book tickets, great experience - overall, i have zero complaints I'm very happy. Thanks :)

What a fantastic night so me and my 2 deaf friend who went to see wicked would normally have to wait for a subtitles screening we went odeon now have glasses that shows u the subtitles u can change the color to suit u fantastic acsse for use 😀

We went to watch the fnaf movie 2 then we got kicked out just because a Karen complained about us messing around when we didn’t do anything

Odeon should get both sides of the story before accusing one side

Terrible experience never again

Thank you Odeon East Kilbride. Daughter and friend visited yesterday for FNAF2 film. Staff couldn’t have been nicer or more helpful. They helped make her experience great. She loved her visit and I will most definitely return. I didn't catch staff names but two stand outs had Christmas jumpers on if that narrows it down! We can all be quick to complain but credit where credit is due.

The worst experience booking online I’ve ever had the only decent part was the friendly staff at the Oldham venue

Disgusting rip off company

Charged me twice and now there’s no customer support

The option to cancel an unlimited membership is not on the app - You have to email them, and they do not email back. You go the the chat bot, and the que jumps from 4 people ahead of you to 17.
Impossible to cancel without great difficulty

Don’t bother booking, they’ll take your money. Online booking system is so bad. Got double charged and no tickets. can’t speak to a real human about my issue. Expensive tickets and no refund for at least 2 weeks. Ai chat bot keeps taking you in circles. Phone number cuts off and tells you to speak to their rubbish chat bot.

Dodgy company. No customer service, no local order for food, just app! If you want to complain, need to talk to AI. Wouldn't recommend. A waste of money.

It is very hard to contact anyone from this company. Purchased a prepaid Limitless plus membership but error code comes up. Tried to live chat and they have taken away the waiting list and the AI asks the same questions even when asking to speak to a team member. Tried to phone odeon and because it isn’t anything to to with disabled assistance, your are told to go to live chat and the circle of life is repeated over and over again

I am trying to amend some Odeon tickets that were purchased with vouchers. The website says that this is possible and is asking me to speak to Guest Services to do this. I have tried the online chat service, get an estimated wait time of 3-5 minutes and waiting hours with no answer. I really need to speak to somebody about switching these tickets ASAP.

Would happily give 0 stars!! ***NEVER PURCHASE MYLIMITLESS*** These reviews match the exact experience I am having. Emailed Odeon a month ago and heard absolutely nothing! Raised a complaint and again, nothing! Oh and the only other contactable way is by a live chat which you will sit in for hours to never be put through to an advisor! I’ve had to contact my bank to block payments as i’m getting absolutely nothing from Odeon. The whole experience has put me off from ever using your cinema’s again! Truly the worst company I have ever experienced for customer service.