OneAdvanced Reviews 

Great service and outstanding patience and professionalism shown by Padma. The matter was resolved over the phone with clear, step-by-step guidance on what to do. Thank you

Exceptional customer service. We had a issue with posting historical journals at the critical year end period, and we are so grateful for the dedicated personal attention we received from eFinancials Helpdesk Manager Andy Stanford and top DBA Murty Maremanda, who persevered with a complex multi-element problem until we were back in operation. Outstanding customer service, above and beyond any reasonable expectation!

Roopa was very helpful - completely resolved everything that I needed.

Roopa helped resolve very quickly.

EXCELLENT!!!!

Great support from Rahul Sarveshwara to sort out my connection issue. Quick and efficient as soon as we got in touch.

PJ Is great to get thing sorted asap. He knows we operate 3 weekly payrolls so he know the urgency of the queries. Nothing is ever an issue even if he might have told us before how to fix it.
The ticket system works well and we just put PJ's name on it and he always comes back to us quickly.
The system is looking for a date of experience but there is no specific date. It is all the time we get a great support from PJ

Ravi assisted me with a number of queries and was knowledgeable,, helpful, well-mannered and courteous.

I’ve had the pleasure of working with Denisa from OneAdvanced on several complex system and integration topics, and the experience has been consistently positive. Denisa is highly professional, responsive, and clearly knowledgeable in her area, particularly when working through detailed issues related to quoting and order processing.
She communicates clearly, takes the time to understand the problem fully, and follows through with well‑thought‑out solutions. What stands out most is her collaborative approach — discussions are always constructive and focused on finding the right outcome rather than just a quick fix.
Denisa has been a reliable point of contact and a real asset to the work we’ve done with OneAdvanced. I’d be very happy to work with her again and would recommend her without hesitation.

Substandard customer support. Submitted a support request two weeks ago and it is still unresolved. Made a formal complaint twice and still not resolved.

Unable to speak to anyone. Beyond frustrating and unacceptable.

Tickets are closed when issues aren't fully resolved.

The team needs to work on their communication with customers, asking for feedback from the customer only to ignore the comments and close the tickets is poor.

We had a technical difficulty which was smoothly dealt with by a Teams call with all participants to resolve the issue. Great customer service

Thanks to Mani and Daniel for support with changes to the system - they were both quick to reply and had good understanding of the system to make fixes and changes for me.

Prosolution is one of the best databases that we have used. When problems arise customer support is excellent, and is usually sorted the same day

Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!

We are an existing OneAdvanced customer using the Smart Assessor/BKSB/PICS platforms. We have had ongoing issues since OneAdvanced took over particularly in regard to communication and customer service.
Since early January we have been unable to elicit a response from them. Our account manager has cancelled meetings, and does not respond, nor does his line manager. We have also called and emailed Luke Sadler (named contacted on Trustpilot) but again no response. We have also rung sales and been promised a call back/meeting but again no response.
We have also been left using an outdated platform, with no efforts made to integrate us onto their advertised updated system, despite reassures that this would occur over a year ago.
This situation is now significantly impacting our ability to make both operational and strategic decisions regarding our business and has placed us in a completely untenable position.
We would not recommend working with this company.

Aparna Jha provided:
Quick solution and response time, The case was resolved quickly.

We had an issue with DB Capture, spoke to John M and Murty M - they resolved in a very timely manner.
Appreciate the help.
Colin

This is a shout out for Melissa Burton who went above and beyond to resolve a problem for us. Great customer service!