Onesta Mortgages Reviews 

23
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 1 van de 5 sterren

Extremely rude and unprofessional partner Alison Doren… used foul language on the telephone to me this week . Totally unacceptable… would NOT recommend this company … 🤦🏻‍♀️update they now claiming t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've known Paul for a while now and he's been absolutely fantastic! He always delivers detailed, personalised and holistic view, which helps to make informed decision. Also, everyone I've recommended... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We were recommended to Alison at Onesta by a family member, after having a rocky start we are so glad we decided to engage with Alison. She has been nothing but supportive, understanding and absolutel... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Every part of my experience has been 5*. I feel so lucky to have had Alison involved in my financial journey at what was a difficult time. From start to finish she ensured I was supported and that thi... Toon meer

Bedrijfsgegevens

  1. Hypotheekmakelaar

Geschreven door het bedrijf

Welcome to Onesta Mortgage and Finance, a Whole of Market mortgage and protection firm founded in 2024, backed by over 30 years of combined experience in financial services. Our core mission is to ensure that everyone who interacts with Onesta—whether new or existing clients, industry professionals, or colleagues under the Onesta umbrella—feels valued, respected, and leaves with the confidence of having had a professional and welcoming experience.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

23 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(23)

12 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Extremely rude and unprofessional…

Extremely rude and unprofessional partner Alison Doren… used foul language on the telephone to me this week . Totally unacceptable… would NOT recommend this company … 🤦🏻‍♀️update they now claiming they have no contact with me but I have recording to prove . Sadly this is exactly what I am reviewing name calling and professional conduct now reported to Ombudsman. I advised the director re review and she swore and replied “ do it … plus some unchoice words and threats towards me .

24 augustus 2026
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

We have searched our records thoroughly and have no record of any client or interaction matching your name. We believe this review has been posted in error or is not based on a genuine experience. We have flagged this review with Trustpilot's moderation team for verification. If you are a genuine client, please contact us directly at info@onesta-mortgages.co.uk with your contact details so we can assist you.

Beoordeeld met 5 van de 5 sterren

A wonderful experience from start to…

A wonderful experience from start to finish! Alison advised my partner and I on our journey in buying our first home throughout many rejected offers and bumps in the road! It is clear Alison and Paul have extensive expertise in their field. Their professionalism and helpfulness didn't go unnoticed- nothing was too much trouble. Thanks for all your support!
Olivia and James

22 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Five Star Service

Every part of my experience has been 5*. I feel so lucky to have had Alison involved in my financial journey at what was a difficult time. From start to finish she ensured I was supported and that things progressed to ensure they were completed on time and with myself and my children's best interests at heart. Alison is fantastic and really does care about the outcome. Highly recommend. Thank you Alison, again.

26 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Five-Star Experience with Alison

Five-Star Experience with Alison

I don’t normally leave public reviews, but I felt absolutely compelled to do so because of the incredible service I received from Alison.
As a first-time buyer, the process can feel overwhelming, but Alison was brilliant from start to finish. She was remarkably supportive and tenacious, especially when things got a bit stuck. She went completely out of her way to get things moving again and never felt out of reach—I always felt like a priority.
Honestly, I probably wouldn’t be a proud homeowner today without her time, effort, and dedication. If you need a mortgage advisor who will truly fight your corner, I cannot recommend Alison highly enough!

10 maart 2026
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you for your wonderful review. It was a pleasure to be part of your journey to become a home owner and we wish all the very best to you and your family in your new home.

Beoordeeld met 5 van de 5 sterren

Alison from onesta was absolutely…

Alison from onesta was absolutely brilliant for me and my partner Kaitlin I would 100% recommend using her services! She went above and beyond for us in getting our mortgage and we are now proud homeowners we look forward to using her services again in the future thank you Alison and onesta!

23 januari 2026
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Such a lovely review, Connor. It was a pleasure to help you and your family buy your first home together.

Beoordeeld met 5 van de 5 sterren

WOW 5 stars is an…

WOW 5 stars is an understatement!!!!!!!!! Allison dealt with everything from start to finish the service was seamless… i have used numerous other advisors in the past and none of them come near her, she's is unbelievabley knowledgable and goes up and beyond to ensure you the best deal!!! Look No Further

1 december 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you Sam. It was a pleasure to be able to help you.

Beoordeeld met 5 van de 5 sterren

Darcy

Darcy has been amazing in helping us getting our mortgage.

She was very patient and walked us through each step and great at communicating every step.

She helped make the process simple and stress free. Thank you Darcy.

8 januari 2026
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Such a wonderful review, thank you Dee.

Beoordeeld met 5 van de 5 sterren

Mortgage advisor.

Alison helped me going through the house buying process.

She is very professional, knowledgeable & very efficient.

I cannot recommend her enough, I wouldn't use anybody else if I were to go through the process again.

Nothing was ever to much to ask and I'm truly grateful for the help and all the work she put in to ensure the house buying process was a success.

19 mei 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you, Charlotte. It was such a joy to help you buy your first home.

Beoordeeld met 5 van de 5 sterren

Alison was so helpful from start to…

Alison was so helpful from start to finish … it wasn’t a straight forward transaction but her perseverance paid off resulting in a great mortgage offer.

1 oktober 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you Joan - always a pleasure to deal with you.

Beoordeeld met 5 van de 5 sterren

I couldn't recommend Alison enough

I couldn't recommend Alison enough. Made what would normally be a stressful process stress free and communicated with us every step of the way. Would recommend her services to anyone.

17 april 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you Kerry. I am thrilled you found the process stress free and it was a pleasure to have been able to help you.

Beoordeeld met 5 van de 5 sterren

Ali was great and so helpful through…

Ali was great and so helpful through the whole process! Can't thank her enough for her help during our first purchase!

31 maart 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

You are very welcome, Emily. Onesta prides itself on delivering excellent customer service, so receiving such a wonderful review is priceless.

Beoordeeld met 5 van de 5 sterren

Fantastic Service!!!

I've known Paul for a while now and he's been absolutely fantastic! He always delivers detailed, personalised and holistic view, which helps to make informed decision. Also, everyone I've recommended to him has given me same positive feedback, which shows his consistency.
Thanks Paul for all you do. God bless you.

13 maart 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank your for your lovely review. It has been a pleasure, and thank you for your ongoing support.

Beoordeeld met 5 van de 5 sterren

CORE PROFESSIONAL

Amazing knowing Mr. Paul and he is not just a mortgage broker or adviser, he is a true professional to the core. He was there for me from the beginning the end supporting and giving me quality advice . I will always recommend him and his company to anyone willing and ready to go into the property ladder. Thank you Mr. Paul.

10 maart 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Such kind words, thank you. It's always a pleasure to deal with you. Here's to our long standing relationship!

Beoordeeld met 5 van de 5 sterren

Fantastic Mortgage broker

We were recommended Onesta Mortgages as first-time buyers with limited knowledge of the process. Upon reaching out to Paul, we were immediately impressed by his exceptional support and guidance. From our first phone call, Paul was patient and thorough in explaining each step of the journey. He remained consistently positive, reliable, and responsive, ensuring that we were well-informed and confident throughout the process. Despite encountering a few minor challenges along the way, Paul was quick to resolve any issues, making what could have been a stressful experience completely seamless. Thanks to his help, support, and expertise, we are now happily settled in our first home. We are incredibly grateful for Paul’s dedication from the initial call to the moment we turned the key in the door. I would wholeheartedly recommend Onesta for anyone looking to make the home-buying process smooth and enjoyable.

25 februari 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you for your review, Jessica, such kind words. I am thrilled to have been a part of your home-buying journey and I hope you make some wonderful memories.

Beoordeeld met 5 van de 5 sterren

Exceptional Paul!!

Despite of the setback we had from the solicitors, Paul was very helpful and exceptional. He worked tirelessly until the last minute to even get a lower rate for us and additional funds, to cover the cost we had incurred due to the negligence of the solicitors. Well done Paul!

12 maart 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you Tos. It was a challenge but one that we navigated. Your patience did not go unnoticed!

Beoordeeld met 5 van de 5 sterren

I've known Paul Newton for quite a few…

I've known Paul Newton for quite a few years now. He's been absolutely fantastic at helping me with my finances and mortgages. Working with him is a breeze, and his expertise is truly impressive. As long as Paul is in the mortgage business, I won't even consider another company.

12 maart 2025
Review zonder uitnodiging
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Antwoord van Onesta Mortgages

Thank you, Mahmood. It's always a pleasure to work with you.

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