Online SAS Reviews 

Die Lieferzeit ist mit über 20 Tagen sehr lange und die Trackingfunktion funktioniert leider nicht. Die Kommunikation über die "Servicehotline" via E-Mail ist sehr umständlich und leider auch nicht wirklich kooperativ respektive zielorientiert.
Ich wollte mein erworbenes Handy nach Taiwan zurücksenden, was laut der Rückgabebedingungen der Fa. SAS Onlineshopping schlichtweg als Privatperson ohne Geschäftskonto bei UPS nicht abbildbar ist (Einfuhrzoll sowie jegliche Lieferkosten trägt der Kunde).
Laut Aussage des Kundencenters der Fa. UPS in Garching kann man als Privatperson die Einfuhrzoll in Taiwan nicht im Vorfeld entrichten, zudem würde sich die Rücksendekosten eines Handys nach Taiwan laut UPS schnell auf über 90,- Euro summieren.

Einmal und nie wieder .......

Extrem lange Lieferzeit und patziger Kundendienst. Angegeben waren 3-5 Tage Lieferzeit, jetzt sollen es 26 Tage sein.
Eine Sendungsverfolgung per DHL funktioniert nicht, da das Handy auch nach 20 Tagen noch nicht bei DHL ist.

I don't know why this provider has got so bad reviews. I doubt these reviewers are non sys admins and they are looking for a fully managed service. But their hardware is extremely reliable. The network is super solid. I order two dedicated servers. One Pro-6-M sd-144977 and another a low end box. The performance of Pro-6-M sd-144977 is rock solid. Their support is blazing fast and you can expect to get a reply on your ticket in under 10 minutes in most cases. It has been almost 2 months and I'm 100% satisfied. If something goes wrong with their service, I'll update this review, but I feel that they will never disappoint me. If you are a sys admin and know how to manage a Linux server, then you should never face any issues with this provider.

This is the one of the sketchiest dedicated server provider I have worked with to date. Also their entire support team is rude.

I purchased one of their new AMD EPYC servers that has the Qanta IPMI and they advertised Windows Server was supported (via install over KVM on Java.. not great since Qanta doesn't have attached media but oh well, I need the EPYC processor)

I spent 10 days working back and forth on every single (bad) idea their support reps provided to get the KVM over Java working. They updated firmware, they provided detailed guides and steps for completely separate issues, all the while ignoring by request for refund (which was repeatedly made)

If you are going to offer a new product, test it first. And graciously provide refunds if it doesn't work. Don't be a greedy company like Online.net - they don't care.

I took all of my 10 services with them on my $2500/month account and moved providers... all over $500 they refuse to refund (was after the 20th of the month, couldn't even cancel until 1.5 months later HAH)

Also this company requires you to cancel 10 days prior to monthly service renewal which is so unethical.

This company may be cheap but you sure as hell get what you pay for.

Un support à la ramasse, problème matériel non vérifié par leur équipe, le problème perdue, et personne ne trouve de solution à part annoncer après plusieurs jours de coupure de service qu'ils peuvent remplacer le serveur complètement ... trop tard pendant ce temps on est parti à la concurrence !

très mauvais, cela empire au fur et mesure du temps

The best network and best good price performance ratio!
I cannot understand the bad reviews...This host has a super fast network!! Promised 1gbit/s, receiving 2 gbit/s approx.
If we continue like this I will always buy from online.net

Nice advertising but bad accounting :(

In the beginning it all looked so nice and good until the first bill rolled in, they charge you per 2 months or 1 and a half month so suddenly you are stuck with bills you can't pay (or at least didn't anticipate on) and they are not flexible on how you can pay to fix payment issues; "no sorry customer can't do that" "we will sent a bailiff if you don't pay and etc" while that was not the order, i wanted to pay but per month. Too bad, had high hopes but they turned me around 360, never again.

3 années chez eux, pour plusieurs sociétés, mais c'est devenu calamiteux

beaucoup des avis ci-dessous expliquent bien les problèmes

FUYEZ en effet

Maintenant de notre côté on va devoir migrer je ne sais combien de sites...

Have dedicated server for two years now, And so far I can tell only good things.

Service compétent, pro et rapide !
Client depuis 2 ans chez eux,
4 tickets ouvert et résolus le tout rapidement et professionnellement.
Le service client m'a toujours répondu dans un délai très rapide (1h à 5h maximum)

Niveau hébergement de site c'est top ! Ils n'hésite pas à prévenir leurs clients concernant des soucis connus et sont actifs! Je recommande fortement !

I'm sick and tired of the same bunch of trolls being paid by A2 and Hostgator to leave bad reviews on competitor's ratings.

I've been with Online for 4 years and surprisingly enough I've never considered leaving. Their servers and services are top notch, no downtime, no complaints. Additionally, the price is unbeatable as far as i know there is no competitor that comes close to their price for performance. Kimsufi has similar priced ones but with only 100Mbps compared to their 1Gbps.

FUYER A TOUT PRIS!!!!

Service client inexistant !! J'appel, on me raccroche au nez!
Après 4 appel, je tombe sur quelqu'un qui me balade..

Il y a des problèmes inexplicables sur les serveurs, de temps en temps il n'y a plus de bande passante malgré le serveur dédié...

Aucune explication..

wanted a windows server, but upon purchasing the "offer" was told "sorry, windows isn't available on this offer". They refused to offer me a refund claiming the server had been "used".

Glad to find out early how poor this company is. I can only imagine the disaster if I already had a business running on their servers.

I don't really have much to say. I guess it's pretty decent for cheap low-end dedicated servers. You can't really expect decent customer service with that kind of plans, but I guess it's only to be expected due to the cheap pricing? Anyway, always make sure to backup all the important configuration data. You never know when the disk drives will fail on you, haha.

Absolutely unacceptable service.

Project was sold to another owner and they refuse to change account holder unless we provide them with COURT documents!?! Apparently their support team is not much of legal experts as asset sales do not go through courts so such documents can obviously not be furnished.

The same account change was done for Google cloud, OVH and many other providers without any trouble at all. It seems the invoicing system of Online.net (Scaleway) is no good and they have trouble changing this there which is why they find any way to refuse this account holder transfer.

Read other reviews here and elsewhere about Scaleway (Online.net) and you will see that their support is the main reason you should not touch them with a stick.

I would give 0 stars if I could. This company is run by incompetent thieves and should be shut down by the police and kicked off by their payment provider.

It was all well and nice as long as I was using the service. Good value and stable server. However, in June of 2018, I contacted them to cancel the service as I no longer needed it. A ticket from their customer support confirmed that my service had been terminated and that no further charge would occur.

Despite this, I later discovered that they kept charging my card each month since, up until now in March 2019. In other words they stole huge amounts of money from me over many months. Oh well - honest mistakes can happen to everyone, we're all human after all.

But no! I contacted their customer support to inform them that they had kept charging me despite my service being cancelled, and asked them to refund me my money. Well, I ended up using many hours on this and back and forth for days, but no matter my many attempts to resolve this in an amicable manner they still refuse to refund me my money despite them being in the wrong in no uncertain terms. Instead they kept charging my card even more money for a service I no longer had subscribed to for months, after me threatening legal action and to contact their payment provider.

Today I cancelled my card and initiated a chargeback claim. STAY AWAY FROM ONLINE.NET AT ALL COSTS! Seriously, I wouldn't use them again if they were the last provider on earth. I hope you guys go down ASAP. You don't deserve to be running a company. Completely unacceptable and illegal conduct, as well as rude and aggressive customer support.

Des guignoles. Les autres avis ont déjà tout dit. Passez votre chemin.

Je suis responsable d'une boutique d'informatique depuis maintenant 7 ans , J’héberge plusieurs site chez online depuis maintenant plusieurs mois , mes voila les problèmes arrive ....

J'ai ouvert un ticket il y à maintenant 14 jours ( Ticket créé le 04/02/2019 08:38:08)
14 jours que je bataille avec online pour avoir accès à mon site ainsi que ma boite email professionnel , qui m'affiche le jolie msg : Aucun courriel trouvé dans cette boîte de courriel
14 jours que j'ai leurs fichu licorne qui s'affiche aléatoirement sur mon site (SITE EN MAINTENANCE)
14 jours que leurs support technique me balade avec des msg tel que :

Bonsoir,
Je mets à jour la remontée, nous reviendrons vers vous au plus vite.
Cordialement,
------------------------------
Bonjour,
Je vous informe que votre anomalie est toujours en cours de résolution auprès de notre équipe technique.
Je les relance et vous fais un retour au plus vite.
Nous vous prions de nous excuser pour le temps d'attente.
Merci pour votre compréhension et patience.
Cordialement,

Donc en gros mon site ecommerce ne marche plus depuis 14 jours , ma boite email PRO ne fonctionne plus depuis 14 jours

Je suis au point de non retour , je viens de renouveler mon hébergement , mes des que j'ai accès à ma boite email , je me casse de online , je vous conseil de faire de même , il ce foute royalement de la tronche des clients

online.net stole my money, Please be careful with this hosting provider, They never let you delete all your card detail so they can stole your money every month.