Online for Equine Reviews 

354
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been d... Toon meer

Beoordeeld met 5 van de 5 sterren

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Toon meer

Beoordeeld met 5 van de 5 sterren

Received my first order today and there was an item missing. I contacted them and spoke to a lovely lady who got this sorted within 15 minutes and my item is arriving tomorrow. I have to say that your... Toon meer

Beoordeeld met 1 van de 5 sterren

Very unsatisfied, we payed loads extra to have our package delivered next day, it’s now been a week and I haven’t even heard back from customer service, I do not recommend this brand.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Paardrijwinkel

Geschreven door het bedrijf

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

354 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 87% van zijn negatieve reviews beantwoord

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4,3

Alle reviews

(354)

40 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Just bought my new boots love them

Just bought my new boots love them, wore them today and considering they are brand new leather, I am very impressed at how comfortable they are. Good fit fantastic price whats not to love

22 mei 2022
Review zonder uitnodiging
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Antwoord van Online for Equine

Thank you for taking the time to review - Team O4E

Beoordeeld met 5 van de 5 sterren

Just great!

Great website. Quick service. Good price.

21 mei 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you for the lovely feedback - Team O4E

Beoordeeld met 5 van de 5 sterren

Recommend this company

Lovely company. Reasonable priced. speedy deliveries and very helpful staff. All From ordering to queries that were handle afterwards.

20 mei 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

It's always great to hear when our team have been helpful, thank you for taking the time to review - Team O4E

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. The boots were a size small but that is what I ordered. When a return and reissue was requested this was done without hesitation and great service. Would recommend this company.

19 mei 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you for taking the time to review - Team O4E

Beoordeeld met 1 van de 5 sterren

BUYER BEWARE

BUYER BEWARE
10 working days after order was placed (17 days with weekends and BH's) and my order still hasn't left the "external warehouse", order daid 3-4 days to dispatch. Money was taken from my account at time of order without them even having the item available to dispatch. Email correspondance was extremely poor so phoned them. Were "investigating" where item was and could not confirm a dispatch time so refund requested. To their credit my order was refunded immediately but this does not make up for the misleading dispatch times and poor customer service.

9 mei 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

We are incredibly sorry for your experience; the external warehouse Le Mieux have undertook a stock take and launched a new system which has caused huge delays and issues with them releasing orders. We are sadly being told incorrect information by this warehouse which is causing the issue but we are raising this with management as we agree that the service received on this occassion is completely unacceptable and is not our normal high level of service. Please accept our most sincere apologies.

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service. Good choice of riding hats. Ordered one day, informed the next day that they were on their way. Kept in touch by delivery people and came the following day. Excellent packing, no damage and what is more important….. no hassle for me! Thank you Online for Equine, I will be using you again!! 🌟 🌟🌟

26 april 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you for taking the time to review - Team O4E

Beoordeeld met 5 van de 5 sterren

Fabulous service

Fabulous service, quick postage and quality goods. What more can I say!

22 april 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you for taking the time to review - Team O4E

Beoordeeld met 5 van de 5 sterren

Excellent products

Excellent products. I recently bought a body protector. Prices from this company were the best around. Very quick delivery too. Will purchase from here again.

20 april 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you for taking the time to review - Team O4E

Beoordeeld met 1 van de 5 sterren

Poor

Poor. Ordered on Tuesday, it's Saturday and haven't even had a dispatch email. Paid £6 for next day delivery. It's now bank holiday and phone lines are closed until Tuesday

16 april 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Good morning Matt,
I have taken a look on our system under your name and a DPD service and sadly I cannot find your order. Could you kindly assist with your order number and I can take a look into this for you?

Beoordeeld met 2 van de 5 sterren

Poor service, long delays

Having bought I waited for over a week plus for delivery!! Then returned the goods and refund was by E cheque which is taking weeks to be processed!! Clearly just a platform for other retailers sell their goods and despite a good concept it's a very very poor execution. Certainly will not bother again!!

6 april 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Hi Mark
Sorry to see you are disatisfied.
We offer a wide range of products, each showing how long we expect it will take us to despatch your order, I can see your items were showing an expected despatch of 3-4 working days and I can see your order did leave a day late for which we apologise.
Sadly, e-cheques are issued by Paypal and the time of processing is in their control I am afraid but we do state this in our terms and conditions.
Once more, apologies for the poor experience.

Beoordeeld met 5 van de 5 sterren

Really quick and helpful customer service…

Really quick and helpful customer service! I had a problem with an item in my order and it was resolved within 24 hours of me emailing for help. Emily was very quick to reply and sorted out my issue quickly and effectively. Will definitely be using this company again!

28 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great web site and excellent collection…

Great web site and excellent collection of equine equipment. Quick to respond and good communication.

20 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Hi Hadi
Thanks for taking the time to leave us a review, we look forward to you shopping with us again in the future :)
Team O4E

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience, high quality items, fast delivery and easy to use website highly recommended

13 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Hi Kelly
Thanks foryour lovely feedback, we look forward to you shopping with us again in the future :)
Team O4E

Beoordeeld met 5 van de 5 sterren

Why didn't I buy fleece lined riding…

Why didn't I buy fleece lined riding tights before? So warm and comfy. Happy with service and quick delivery.

12 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Hi Laura
How perfect are they! We love them in the office during the winter! Thanks for your lovely feedback.
Team O4E

Beoordeeld met 5 van de 5 sterren

Shires Moretta Gianna Children's Riding Boots

Excellent experience when I bought a pair of Shires Moretta Gianna Children's Riding Boots. They were available for collection almost immediately and Lesley was really helpful when I got lost on the way!
Boots are excellent, really good quality and fit for my short legs. They look really smart. Price was great.
Thoroughly recommend the product and Online for Equine.

11 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for the feedback - we will give Lesley a pat on the back :)

Beoordeeld met 5 van de 5 sterren

Hghly Recommended

This is a company that I have no hesitation in recommending. Very easy to place an order and really prompt dispatch.
Any problems swiftly answered with courtesy and helpfulness.
First class products at very good prices. Try them and see for yourself.

8 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Hi Bruce
Thanks for taking the time to leave us a review, we look forward to you shopping with us again in the future :)
We will share your lovely words with the customer services team.
Team O4E

Beoordeeld met 5 van de 5 sterren

Good product

Good product, good value, efficiently delivered.

7 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for the feedback, see you soon! Team O4E

Beoordeeld met 5 van de 5 sterren

Excellent all round

Item was in stock for immediate dispatch unlike many others. Also well discounted. Goods arrived very quickly and exactly as described. Will definitely use them again.

6 februari 2022
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for the feedback - we have worked hard to ensure our site is as clear as possible with availability messages so we are glad you had a positive experience :)

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