Online for Equine Reviews 

Exceptional Customer Service. I made an error with my order & had the wrong post code which caused issues with my delivery. The team went above and beyond to help correct my error with the courier and enabled my to receive my order in time for the event. Thank you so much

Ordered 3 items on 10.06.25 and delivery was very quick, as well as with previous orders. Quality of items is good.

I bought two pairs of shoes from online equine. Unfortunately one had a fault, the others were fine. However, the customer service was absolutely exemplary. They did not hesitate to replace my faulty shoe for free and it arrived within days. Exceptional service and I wouldn’t hesitate to buy again from them.

Their prices are very competitive and the website is easy to use. Update on despatch was very slick and the whole process was straightforward and trouble free.

I ordered a Le Mieux Loire dressage pad in ember last Wednesday and it was delivered on Saturday! It was priced £15 cheaper than Amazon and Le Mieux's own site. I am totally delighted with the item which came properly wrapped, but not wastefully so, delivered by our lovely postman on Saturday morning! First rate service in every department. Thank you

Francesca in customer support was so helpful. My problem was dealt with quickly and efficiently with the utmost professionalism.
Thank you

Great experience with this company. Problem with an out of stock item was promptly dealt with. Email comms can't be faulted. Very happy and highly recommend.

I ordered a large 5 litre supplement from Online for Equine on a Friday and the order arrived Tuesday in perfect order! The prices were very reasonable and competitive, I will definitely be ordering from again!

Really great company to deal with, super helpful and responsive to any questions and really quick delivery turn around. Very impressed!

To be honest the customer service and retail standards are poor...staff on the thier phone .not interested in helping ....just a don't care attitude.
The upside is the range of product

A super company to purchase from. Friendly, professional and very helpful member of staff. Product sent same day. The member of staff went above and beyond to ensure a smooth transaction.

Placed an order 25th November. Had an email 4th December telling me 1 item was out of stock. Shouldn't really take 9 days to advise an item is out of stock.

I had also placed an order in April and had the same slow experience, always happy after some time to give a second chance. Unfortunately it's still the same 8 months later

I had an issue with my delivery, do I reported it to online for equine and the very next day a lady called me to resolve the issue, a couple of days later I have my order. I’m over the moon, everyone there is so lovely, I’ve purchased from them multiple times and would 100% recommend to anybody. They have such a great variety of products at amazing prices!

What a great company to do business with.
I ordered a pair of yard boots, which, were unfortunately faulty. No quibble at all, quick response to my complaint and a new pair of boots despatched.
Sadly after a few months I had issues with the replacements so I contacted Customer Services again, who dealt with my enquiry by return and were very informative throughout the process.
What a difference to be able to deal with helpful staff who are polite, proactive and informative. Thank you.

Super company, good selection of products and great prices.

Highly recommend
The delivery company were being a bit challenging.
Called online for equine customer service and they were superb.
Sorted out within a few hours and kept in touch several times throughout the day.

Great customer service, slight issue with one rug not turning up when it was meant to. All sorted and cannot fault the service. Will definitely use again

Amazing customer support helping to solve a problem , never had such quick response and resolution, special thanks to Francesca , I would highly recommend shopping here

One of items ordered was out of stock. this was very resolved after I emailed customer service, the breeches were delivered the next day by Royal Mail, I will use Online for Equine again.

I was very impressed with the way my faulty goods issues was handled. Minor cosmetic parts faulty on the buckle of a horse collar. Issue raised and dealt with instantly. There was no hesitation to order and send replacement. Very prompt and professional response