Online for Equine Reviews 

354
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been d... Toon meer

Beoordeeld met 5 van de 5 sterren

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Toon meer

Beoordeeld met 5 van de 5 sterren

Received my first order today and there was an item missing. I contacted them and spoke to a lovely lady who got this sorted within 15 minutes and my item is arriving tomorrow. I have to say that your... Toon meer

Beoordeeld met 1 van de 5 sterren

Very unsatisfied, we payed loads extra to have our package delivered next day, it’s now been a week and I haven’t even heard back from customer service, I do not recommend this brand.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Paardrijwinkel

Geschreven door het bedrijf

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

354 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,3

Alle reviews

(354)

40 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Highly recommend this company

Highly recommend this company. I had a problem with a purchase (manufacturing issue) and the response has been spot on..... Prompt, efficient and polite but friendly. I would not hesitate to use them in the future and would definitely recommend.

18 mei 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you for taking the time to leave a review, we are glad you are happy with the service :)

Beoordeeld met 5 van de 5 sterren

Good service, good product, no probs

Clear description and pricing (mucker boots), fast delivery, no problems at all.

15 mei 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for taking the time to leave a review, we are glad to hear they arrived promptly - Team O4E

Beoordeeld met 5 van de 5 sterren

Responsive and fast delivery

Responsive and fast delivery. Quality product and reasonably priced.

15 mei 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for taking the time to leave a review, we are glad you are happy with your product - Team O4E

Beoordeeld met 5 van de 5 sterren

Good price

Good price, items well protected in packaging and delivered quickly.

12 mei 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for taking the time to leave a review, we will give the warehouse team a thumbs up for good packaging - Team O4E

Beoordeeld met 5 van de 5 sterren

Greenguard headcollar

Good experience, delivered the order as promised. Can't say better than that. Well priced product.

12 mei 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thanks for taking the time to leave a review, we are glad to hear the item arrived promptly - Team O4E

Beoordeeld met 5 van de 5 sterren

Company is brilliant but the courier…

Company is brilliant but the courier service royal mail is poor

2 mei 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Dear Adam Thanks for taking the time to leave a review, we are sorry to hear Royal Mail weren't great for you on this occassion, we have involved the senior team at Royal Mail due to a higher than usual incidence in delays and we are working with them to monitor the service provided :)

Beoordeeld met 5 van de 5 sterren

Great fast service

Great fast service, Le Mieux numnahs considerably better priced than elsewhere, have already ordered another one!

2 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Riding Crop

I am still waiting on my order, should have been delivered 3 days ago. One disappointed young rider today. I have emailed but have not had a reply.

29 april 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Dear Richard
We are glad that after the initial delays FedEx delivered; we do apologise that the delivery was not the next day service it should have been.
We have raised this as a complaint with our FedEx manager.
We do hope the communication we have provided throughout this has been adequate and thank you for shopping with Online for Equine

Beoordeeld met 1 van de 5 sterren

I’ve been waiting for an order of…brushes

I’ve been waiting for an order of grooming brushes for 2 weeks now! Still prosessing! I had a response to say sorry for the slight delay and my items will be shipped with 24hr Royal Mail service and have waited a few more days and nothing! These were a gift for my little boy for his new pony.
Won’t be buying from here again.

9 april 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Please accept our most sincere apologies, the delays we have been experiencing with Royal Mail for both inward and outbound goods is not acceptable and this has been raised with the senior team at Royal Mail. I have requested the customer service team follow this up with you next week. Thank you for the feedback - Team O4E

Beoordeeld met 5 van de 5 sterren

Top quality products; good value; great service!

I’ve used this company several times; high quality products, excellent customer service when exchanges needed.

Would note that sizing is a little ‘small’ so for riding jackets and comfort I tend to order a size bigger; but that’s just my preference.

Highly recommend!

18 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product, excellent service

The jacket was delivered exactly when expected and it is a perfect fit and as described on the website. Easy to purchase, a good price, I was kept informed and the product is great!

11 april 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Product as expected BUT it would have…

Product as expected BUT it would have been nice if it was clean. The fleece lining was covered in pet hair, which was not pleasant.

29 maart 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Good morning; we are so incredibly sorry to hear an item has arrived in this condition. Please email our help team using help@onlineforequine.co.uk and we will arrange for this item to be collected and a replacement issued.
Team O4E

Beoordeeld met 1 van de 5 sterren

Didn’t arrive in time for Mother’s Day…

Didn’t arrive in time for Mother’s Day even though I ordered it a week in advance.

19 maart 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Dear Neil,
Many thanks for taking the time to review. I have checked into your order and your order was placed on the evening of the 13th of March after close and posted the very next day on your selected service of Tracked 48. Your tracking is showing delays with Royal Mail for which we apologise. We will raise this complaint with Royal Mail on your behalf. Apologies for any inconvenience caused.

Beoordeeld met 5 van de 5 sterren

A VERY happy customer. 5 stars

I am a VERY happy Online for Equine customer and have ordered 3 times from them in the last three weeks.
One pair of mules was too big. A quick phone call and they were collected the following day by Royal Mail, with the replacement pair already on the way.
I have to say I'm amazed by some of the negative reviews. Surely, once an issue has been resolved in a polite and courteous manner, reviews should be amended accordingly? Only good manners in my opinion.
I will certainly use Online for Equine again (probably too often) given their excellent range, keen prices and superb customer service.
This review would be 6 stars out of 5 if that was possible :)
Thank you all. I hope to pop by one of these days!

6 maart 2023
Review zonder uitnodiging
Logo Online for Equine

Antwoord van Online for Equine

Thank you so much for the lovely review and we are glad to hear you have had repeated great service! Thanks for taking the time to leave us a good review, the team greatly appreciate it :) Team O4E

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