Oodle Car Finance Reviews 

Great service, very helpful staff and easy to talk about the finance

Excellent service

How quick the service was.very helpful staff i would highly recommend to anybody.the service was 10/10.

Very impressed with how quick and smooth the whole process was from start to finish. Communication was excellent throughout, both by phone and email, and I was kept well informed at every stage. The digital services made the application straightforward, quick and easy to complete. A very efficient and professional service overall. Highly recommended.

Everything went smooth and effective

Great service and easy application

Excellent easy to deal with no fuss. Highly recommend.

No hassle, very professional, not confusing.
The process was made very easy by well trained courteous staff

Hassle free and quick was lovely to meet Jack Kittle over the phone prompt no question was a problem always polite and very clear on his answers made the experience so much easier

It was a seamless process

It’s my first time doing car finance,Staff was very nice and explained things to me clearly . Processing time also very quick

Great experience and very professional service would highly recommend.

Shocking customer service.
Forcing me to keep a car i didnt want from Day 1
Expected me to pay for a car I couldn't afford and having food on the table isnt a priority.
This is victimization which should not be tolerated anywhere.
Review edit -
Im not wasting my time with the customer service team when they dont even know how to count to 100.
You give out missinformation to your customers, which isnt correct information to give out as other reps working for this corrupt company say thats not how we do it.
So someone is lying who is it thr manager or the person on minimum wage?

If youre using Oodle car finance, always ask to speak to a manager so the information you get of Oodle can be used against them.
The minions on minimum wage are not experienced in working in these conditions.
Trying to sell something and have no clue what youre selling.

Great communication everything through without any hitches

My experience with Oodle has been incredibly frustrating, mainly because of the lack of clear communication throughout the voluntary termination process.

The vehicle had suffered repeated faults during my ownership, including problems I raised with the supplying dealership. When I took the car back to the dealership about the issues, I was told words to the effect of:

“It’s a 10-year-old car, what do you expect?”

That attitude was frustrating enough, especially when I had already been spending money trying to keep the vehicle maintained and repair faults as they appeared.

Eventually, I voluntarily terminated the vehicle finance agreement and was told I needed to pay £6,389.76.

I repeatedly contacted Oodle asking where and how I was supposed to make this payment, but struggled to get a straightforward answer. Eventually, I found a way to pay the full amount myself through my online account.

To make matters worse, the online portal at one stage displayed the £6,389.76 voluntary termination liability as “missed payments”, despite my normal monthly payments having been made.

Oodle later confirmed that the £6,389.76 had been applied to my voluntary termination liability and that my missed-payment balance was £0.

I then paid the £152.40 vehicle collection fee and a further £32 non-roadworthy charge. The main vehicle finance agreement is now finally showing as closed with a £0 balance.

During the process there was also a lot of discussion around the condition of the vehicle, whether it was roadworthy, potential auction values and possible additional liability.

There is also a separate Part Exchange Finance Loan, with a previous settlement figure of approximately £2,229.64, which I have repeatedly asked Oodle to clarify.

I have asked them to confirm:

- whether the loan is still outstanding,
- the exact current settlement figure,
- the relevant agreement/reference number,
- and how I am supposed to pay it.

My last communication to Oodle regarding this was on 24 August 2026, when I again made it clear that I have the funds available and want to settle the loan immediately.

I am still waiting for an answer.

That is probably the most frustrating part of the entire experience.

I am literally trying to give Oodle money that may still be owed to them, yet getting a simple answer about the balance and payment method has been unnecessarily difficult.

To their credit, the main vehicle finance agreement has eventually been closed and the payments I made have been recognised correctly.

However, getting to this point has involved far too many emails, too much chasing and far too much uncertainty.

For a financial services company dealing with agreements worth thousands of pounds, customers should be able to expect clear communication and timely answers to straightforward questions.

I am not trying to avoid paying anything I genuinely owe. Quite the opposite — I have repeatedly contacted Oodle because I want to settle everything properly and move on.

After dealing with repeated vehicle faults, repairs, voluntary termination, collection charges, confusing account information and constant chasing for basic answers, I simply want the whole thing finished so I can finally tick it off my list.

Quick and easy process!

At Oodle's finance my experience was very good, no hassle, no red tapes,no hurdles.
The service was good and the reponse time was prompt and efficient, very good customer friendly service.

The whole experience was second to none nothing was hidden the stuff willingness to help and get things going. With that kind of experience I will definitely come back again and recommend to close family and friends.