Optimale Reviews 

1.028
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Really positive experience with my Doc today. Even though we haven’t spoken in quite a while, he came across as approachable and attentive, like he was genuinely invested in making sure I was on t... Toon meer

Beoordeeld met 5 van de 5 sterren

Kudos to Amy and Claire at support. They are having some unfortunate staffing issues but give them a tinkle if you need anything and they will look after you. World class customer support , they list... Toon meer

Beoordeeld met 4 van de 5 sterren

I did Blood test wrong but no really clear instructions on what to do? Do I do fasted or none fasted, When do I do at the start of the injection or end (Just before next one? Having holiday can im... Toon meer

Beoordeeld met 1 van de 5 sterren

When they need something from you, they’re very quick to respond. But when all you ask is to be informed when making an order, they’re very quick very frequently ignore. Even if one explains that you’... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medisch centrum
  2. ook in
  3. Arts
  4. Diagnosecentrum
  5. Gespecialiseerde kliniek
  6. Medische kliniek
  7. Medische organisatie

Over Optimale

Geschreven door het bedrijf

Why trust Optimale

  • 🥇 Highest rated UK TRT company
  • 🇬🇧 UK doctors & pharmacy
  • 📞 Ongoing doctor support
  • What we do

    We help men who are struggling through life with Low Testosterone, to get tested and get treated by UK GMC Doctors. Get your life back with Optimale today, and feel great again!

    Optimale is a regulated healthcare provider and medical clinic, registered in the UK with the CQC (Care Quality Commission)

    Our mission is to improve the lives of men and their partners by making high-quality healthcare from top doctors accessible and convenient.

    We are the number 1 rated TRT clinic in the UK and we are proud of our reputation for providing the highest quality service, at a very reasonable price.

    Contact us today and we would be happy to talk to you about any symptoms you have, and help you evaluate whether treatment might work for you.

    Shop Blood Tests Low Testosterone Check What is TRT? Contact Us

    Contactgegevens

    3,8

    Goed

    TrustScore 4 uit 5

    1K reviews

    5 sterren
    4 sterren
    3 sterren
    2 sterren
    1 ster

    Vraagt klanten om een review

    Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

    Heeft 53% van zijn negatieve reviews beantwoord

    Reageert doorgaans binnen 24 uur

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    3,8

    Alle reviews

    (1.028)

    33 reviews in de afgelopen 12 maanden

    Een review schrijven
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    Beoordeeld met 1 van de 5 sterren

    Did first test at £35 and then with the…

    Did first test at £35 and then with the results that I got which was pretty quick after sending it off to them, I was told I need to do more detailed blood test costing £65 before I can be considered. Just a clever scam.

    2 mei 2025
    Review zonder uitnodiging
    Logo Optimale

    Antwoord van Optimale

    Hello there,

    I am sorry for any confusion caused regarding our testing requirements.

    As per UK regulations, we require two testosterone tests. The second test not only confirms the initial low result but also includes a more in-depth general health check prior to commencing treatment.

    Please do let me know if you have any further questions.

    I Look forward to hearing from you,

    Amy | Patient Experience Team

    Beoordeeld met 3 van de 5 sterren

    Very long winded to re-order and seemed…

    Very long winded to re-order and seemed to be a slow response to emails

    29 mei 2025
    Logo Optimale

    Antwoord van Optimale

    Hello David,

    Thank you for sharing your review.

    I’m sorry to hear that you’ve experienced a delay in receiving a response, and I apologise if the ordering process hasn’t been clearly communicated. I’ve sent you an email to confirm this.

    Please don’t hesitate to get in touch if you have any questions.

    Best,
    Optimale

    Beoordeeld met 4 van de 5 sterren

    Expensive but works

    While I think its a bit expensive, the result after 4 weeks has been pretty impressive. I got better energy, better libido, amazing erection, anxiety pretty much completely gone, foggy mind significantly improved. Service quality is also good.

    21 mei 2025
    Beoordeeld met 5 van de 5 sterren

    Very professional & caring company

    Very professional & caring company. I’ve been with Optimale for 4 years & will continue long term regarding my TRT therapy. It’s always a pleasure to have my 6 monthly meet-up with my consulting Dr & I feel in safe hands.
    Being a health care professional myself, I know I’m in the best place to put my trust in people with the same duty of care that I hold myself too.

    22 mei 2025
    Beoordeeld met 1 van de 5 sterren

    Took the first test and was told I have…

    Took the first test and was told I have low testosterone. This prompted me to take the second more expensive test to be told my levels were perfectly normal. The first test is just a scam to get you to spend more money.

    6 mei 2025
    Review zonder uitnodiging
    Logo Optimale

    Antwoord van Optimale

    Hello Mr Py,

    I am sorry for any confusion caused by the differing testosterone results. There are several factors that can influence testosterone levels.

    I’ve just sent you an email explaining the possible reasons for this variation, along with the suggested next steps.

    Please do let me know if you have any questions following this.

    I look forward to hearing from you,

    Amy | Patient Experience Team

    Beoordeeld met 4 van de 5 sterren

    Been with optimale 6 months now

    Been with optimale 6 months now. Really helpful. Doctors are helpful. Been a bit of a roller coaster getting my hormones in check. But once they were I wish I’d of gone with them sooner !! Had an apointment last week an found it really easy to speak to them

    9 mei 2025
    Review zonder uitnodiging
    Beoordeeld met 5 van de 5 sterren

    Customer service standard all organisations should strive for!!

    I have been a patient with Optimale for over a year now and I cannot express how good the customer service has been during this time. Nothing is ever a bother and they have always gone above and beyond to ensure I am both, looked after and that the agreement works for both of us. Izzy in the patient support team has been incredible and has always listened to me as both a patient and a customer and I cant thank her and the team enough. Keep doing what your doing Optimale.

    2 mei 2025
    Review zonder uitnodiging
    Beoordeeld met 1 van de 5 sterren

    Refusal to dispatch medication when prescribed and paid for

    I’ve been a patient for a number of years but over the past 12 months their service has become very poor. At the time of writing I’ve been waiting 3 weeks for the to dispatch medication that I have been prescribed by them and that I have paid for. During that time I’ve been repeatedly sent automated email responses and told I need to purchase more and more blood tests at between £60-80 each. I currently spend over £130 per month on their service but I’m unable to get medication sent to me when I order it. There are better providers in this increasingly competitive market.

    22 april 2025
    Review zonder uitnodiging
    Logo Optimale

    Antwoord van Optimale

    Hi Steven, thank you for the review and apologies for the inconvenience around medication dispatch. We have a strict policy on up to date tests to ensure patient safety, but I know this can sometimes cause a lot of frustration. I know that Scott had a chat with you last week and hopefully in future we can ensure prompt delivery of medications based on your external testing.

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