Optoma Europe Ltd Reviews 

Tried to get some answers through the contact us page on their web-site about how long they would provide replacement parts etc for a new projector (before I put down £4K). No response.

I've tried several times to obtain a manual on the web for a DX650 projector but to no avail.
Today I rang the Optoma office and was sent a copy within no time, which I really appreciated. It turns out that the manual I should have been looking for was EP752!

Had a faulty uhz65. Purchased from Germany. The store couldn't replace the unit as they run out of stock. Called optoma support and never looked back after that. They took care of everything. Collected unit and replacement new unit was sent in no time. I thought I get my unit repaired but no they gave me a brand new unit.

As for the product amazing pictures and videos. Premium quality all around.

5 star customer service and product. Thank you

Fast response and very helpful customer service. Great headphones too!

I’ve had my headphones for a year and a half when one of the earphones ceased to work. I contacted Optoma that replied there was nothing they can do. Luckily I had purchased my headphones through Amazon and they were more than happy to provide me with a full refund. The two companies obviously light years apart when it comes to customer service. No points for guessing which one I’ll be using over and over again.

Amazing customer service. I had lost an earbud and when I asked the customer service online, they replied within 24hours, they sent me out a spare earbud for free. Gary Vine the marketing specialist was amazing help, thank you. Plus the item I have is the optoma nuforce besport 4, great product and sweat resistant. My partner bought a pair as he had Bose ones and they just did not sound as good as mine.

Amazing customer service. My BE2 headphones had lost an ear bud and they send out new ones super quickly.
Thanks again! Good headphones, great for the gym.

Rapid and informative response from Carina. Presented all the information very well. Very impressed!
Thank you so much 😁

From the minute I contacted Optoma regarding my faulty projector, the customer care was second to none. I now have my projector back and just like new. Couldn’t ask for more at a very reasonable cost. Thanks Greg and the team. Colin Rennie

Outstanding customer service from Optoma. The excellent BE4 Sports earphones had shed one of the twin blade earplugs. A mere 24 hours after asking Optima how I could acquire a replacent my request was fulfilled as they fast tracked a new pair to me via UPS.
An incredibly high standard of service which should serve as a flagship to others. Well done Optoma!

Had a broken unit, after having contact with them via email the entire process went so smooth and fast. Replacement is being sent as we speak.

Very good service, would definitely recommend them.

Keep it up!

Very kind and very quick in response!
My projector, although brand new, started making a weird noise, like a "buzz", minutes after I opened it. It did it every time and although I tried everything in my hand to discover the cause I didin;t manage to solve the problem. It was very annoying when trying to watch a movie or see a video. Optoma service in my country tried to solve the problem, with no luck. I then contacted Optoma service in UK. I was told to send the projector to them with no charge. They received the projector and I was given exact information about the whole procedure.
After a while the projector was safe back to me and everything was fixed.
Very professional team and very satisfying outcome!

One of the best experiences i had with customer service
My projector developed a fault,when i approached the shop with the problem,they where pushing me to contact Optoma uk as they highlighted they do a pick up service,i was a bit annoyed at first as really im not optoma's customer in theory,anyhow i contacted Liam explained the problem expecting to be turned away.Nope/. he asked me for the serial number and said when would you like us to pick it up,we set a date and sure enough picked up .no hassle, i sent Liam an email for a prgress report he was straight back to me with the correct information,i have since got my projector back and its fine,i did send Liam an email to say thank you,but felt i had to share it publicly how good the service i received,i would advise anyone who has optma equipment and has a question or problem these people are extremely helpful and i cant thank them enough.all the best for the future and once again thank-you i would have given 10 stars if there was the option

Had a problem sourcing a USB charging cable for my optoma 3D glasses as they are custom built for the glasses. Optoma sent me out some replacements free of charge.

Brilliant Customer Service, I bought an Electric Projector Screen a few years ago and it has been fantastic no problems at all, I recently boxed in my screen so you couldn't see it but the remote control could not get through the box, I contacted Optoma and spoke to Greg, he was brilliant and within an hour had posted out a Remote Extender Wire Free of Charge, this was over and above any expectations I had.
Brilliant Brilliant Brilliant, and Thanks Again Greg and the Team

Excellent bluetooth headphones - comfortable and long battery life, easy to use and set up. Come with useful carrying case/pouch.
Excellent customer service - replaced my ear buds (for free) within a few days after I contacted them asking if I could buy more as mine were taken from my bag!

Whilst I was unhappy that my brand new Optoma HD152X had a faulty colour wheel out of the box which gave me a high pitched noise on the unit. I contacted Optoma (because Amazon were completely useless) and the support I got was first class.

They organised my collection of my device and communicated quickly and efficiently. I think a small staffing issue led to a delay in my replacement unit being sent but nevertheless I’ve got a replacement unit installed and I’m happy customer.

Approx 11 days since I contacted them on their website.

Thank you Greg & Luke for the great support.

the best head phones I have ever had. Great sound quality!

Also, really friendly customer service.

Thanks guys!

I thought customer service was dead (old cynic as I am) - but honestly I am taken aback with Optoma and their staff; Luke B. and Liam B.
They should run classes on Customer Service and Telephone Manners.Products are excellent, staff are excellent and support is excellent. Well worth noting if you're considering buying a projector, it's an expensive and complex item and you may find you do sometimes need a little help.

First class aftersales service from Greg Douglas. Optoma will be the only manufacturer I look at for my next projector.