Optoma Europe Ltd Reviews 

Excellent customer service, very helpful and resolved my query quickly. Thank you!

Purchased a pair of Their BE6i headphone just under a year ago, the retailer said they couldn't do anything but the manufacturer would help. Reached out the them last week, sent them off easy process and they have dispatched a brand new pair. Their service agent Liam Baines in their Hertfordshire office was very helpful and professional went above and beyond and kept me posted on what has going on. Will always use Optoma products in the future.

Fantastic!
I had lost the little silicone ear buds and when I reached to them about it, I had a response within the hour. That’s rare these days!

I have an older Optoma projector, which recently broke down. As I could not find a replacement that would meet my needs, I gave these fabulous folk a call and they agreed to take a look.
Greg handled the collection by courier and helped give me some advice on what to expect, and everything went smoothly, with fast immediate responses to all my queries.
Just got my projector back today, and was able to get a detailed rundown of what they had done to get my ailing media machine back into action from Luke.
All very friendly and helpful folks, I would also like to thank Richard, who I have not had the pleasure of speaking to, but was also involved in me getting a fast and great service, which was much better value than expected.
Certainly will be using Optoma.co.uk for all my future projector needs. Keep up the good work! You have a very happy customer here.

I bought an optoma projector: hd25lv. The biggest mistake i did in my purchase.
After six months: you could see vertical lines. Impossible to watch a movie in this case. I sent it in warranty. They fix the problem, but they forgot to replace the cable of the remot control. So everything i had to do was manual(hopefully it was fixed on the ceiling :-(
Anyway after six months the problem came back again and the warranty was over, so i paid 187 euros to fix the problem, and then guess what, when i received it back i could see full of reflexion on the screen. I called them right away, and guess what they told me: do you watch movie in a totaly obscurity???
So i baught another projector from Benq and you know what it work very well!!!!

Optoma BeSport 4
Great headphones and even better customer service! Love the sound of these buds as they are much richer and fuller than my previous pair of bluetooth headphones and the battery life is about 8 hours which is great for long trips.

The battery developed a fault after a few months but Marius in customer service totally sorted it out in no time and got me a replacement shipped out asap in time for my holiday! Solid performance all round :-)

The after service I have received from Matt Hibberd with issues I have had with my projector as been second to none. He promptly sorted out a price and repair for a colour wheel. And recently been great on recent issue regarding 3d glasses. Will defo recommend opotma on their products and will not hesitate to have another if this one packs up. Notches above rest I looked at.

Many thanks

Tim Hudson

After a year, my projector developed a very small white spot so I contacted support. Greg, who dealt with me throughout, was brilliant. He responded quickly and the projector was sorted promptly. He even chased it up to get it returned for a deadline that we hoped to have it back, for. Thanks Greg, and thanks Optoma.

I have purchased Optoma projectors for years for clients, and find them well made, well priced and very reliable. I recently bought some BE Sport4 Bluetooth headphones. I love them, they have a great battery life, the sound is excellent, and they stay in my no matter what sport I am doing. I recently contacted customer service, and they were quick to respond, super helpful, and went out of their way to help me - a great lesson for any organisation.

I had a problem with one of the earphones (stopping working) so rang them up and spoke to a chap called Greg who could not have been more helpful! He managed to turn the situation round in rapid time, was in constant communication, updating me every step of the way, he is an asset to your company - give that man a raise... this is how customer service should be... outstanding work Optoma.

I purchased Optoma earphones from Amazon. Definitely the best earphones I have owned. After a while, I lost the eartip along with the extras that came with it. I made one call to Optoma, and a wonderful lady named Carina, sent me extra eartips within 2 days! OptomaBEsport4. Thanks Carina x.

My Optoma hd26 is like new after the the refurbishment .
Excellent timing in the delivery too,
Nice and friendly support team
Mirco Pinna

I bought the GT1080 Darbee projector in September. Had it 3 months before it started giving me problems. It had a cloudy picture. I got in touch with Optoma and they told me to send it to them for repairs. I sent it in and a week later I rung them and they said apparently it was in quality check and that it was fixed.
They posted it to me and I got it 2 days later. I turned it on and it had dust in the lense which I couldn’t clean as it was inside and made watching stuff on it unbearable.
I got in touch with Optoma again and they said they would prioritise it and have UPS come and collect it. I was told it will be with them for a maximum of 3 days which wasn’t the case as it was in a queue when I rung them up on the 4th day.
I explained to them that I was told it will be prioritised as it was the second time I have sent it in. They told me they will do so.
I rung them for the next 2 days to as I was getting frustrated as I had been without it for 3 weeks and they told me it was in quality check apparently on the 2nd day I rung.
I received the projector 2 days later after their so called quality check. The dust was removed but picture was still cloudy. It has been unbearable to watch and I am starting to lose my patience as it has been almost a month.
Now I have to send it in for the 3rd time. I emailed them today and apparently I have to now fill out some kind of form. I didn’t need a form first and second time I sent it.
I am very disappointed. This whole experience has been a nightmare.

Complete frustration with Optoma Projector Uhd560. Continual "no source found" error message and loss of picture. Has become unusable. Their support consisted of stating that it could only be a problem with my equipment. Cant even reach them now by emIl or phone. Just leave messages. Very very frustrating. I cant even find out how to service thos three month old projector purchased from Amazon. patrickcorrick. I was able to find a support link, the problem was resolved. It was as if the support was on a low energy diet however, information was pulled from a slow motion parade.

Dealt with Penny. Delighted with the quick response and great service. Would definitely recommend.

I bought the Optoma NuForce BE Sport 3 headphones which sound great, are very lightweight, and easy to connect up to your phone or smart watch. Excellent battery life (about 8 hours). And the price is decent too!

Am very happy with the product. Needed some replacement ear tips and the service was prompt, efficient and very courteous. Very impressed and would be more than happy to buy their products again.

Very impressed with the speed my issue with my headphones was dealt with
Thank you Luke Brownhill you are a credit to the company you made the process so easy from start to finish, quality product and top quality customer care so very rare nowadays
Thank you

Service and after-sales excellent. Required additional brackets for Optoma 120 screen for family viewing in a different room during holiday visits. Order promptly addressed and delivered quickly. Penny Wilkinson at sales and support was excellent in tracking /checking delivery and offering advice.

Firstly I use the Sport 3 wireless buds and they are amazing...by far the best wireless buds out there! The query I had was solved in a single day and had lots of follow up from customer service. Super impressed. Penny Wilkinson was the person who helped me....couldn't have gone any better! A++