Optoma Europe Ltd Reviews 

Riporto di seguito una conversazione tenuta con il team tecnico di Optoma in data 27/08/2018.
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Salve, sono qui a segnalarvi uno spiacevole episodio in merito all’acquisto di un proiettore Optoma modello PK301.

Il prodotto è stato acquistato nel febbraio 2012 (11/02/2012) dal rivenditore Pixmania (N° Ordine : CCL1323124287)
ed utilizzato sporadicamente in occasione di brevi periodi di vacanza.
Volendo fare una stima per eccesso direi che il proiettore non è stato utilizzato per più di 250 ore in tutto
dall'acquisto ad oggi.
Nonostante l’esiguo numero di ore di utilizzo, il proiettore
nell'arco di soli tre giorni (dal 14/08/2018 al 16/08/2018) ha cominciato a degradare
l'immagine che oggi si presenta con una quantità enorme di pixel “bruciati”,
ovvero pixel che rimangono perennemente bianchi o neri (come da foto allegata).
Considerata la qualità dei prodotti Optoma che garantiscono una resa di circa 20.000 ore prima del
degrado e l'estrema cura con cui è stato sempre trattato l'oggetto (si veda altra foto allegata),
ritengo l'accaduto inaccettabile.

Resto in attesa di un cortese riscontro da parte vostra.

Grazie.

Ing. Pierpaolo Moio.

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Gentile cliente, deve rivolgersi al ns centro di assistenza Livolsi per la riparazione del proiettore.
Distinti saluti TEAM Optoma
Livolsi Group Srl — il mondo dell'assistenza che cresce con la tecnologia
il mondo dell'assistenza che cresce con la tecnologia
livolsi.it
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Gentile TEAM Optoma,
interpreto la vostra risposta
come un totale disinteressamento verso il mio problema.
Una riparazione che preveda la sostituzione della lampada e/o del chip deputato
alla visualizzazione dei pixel non è ovviamente conveniente
da un punto di vista economico.
Devo quindi desumere che un prodotto che vanta 20.000 ore di funzionamento
abbia in realtà una durata di sole 250 ore.

Vi ringrazio comunque per la risposta.
Sarò lieto di condividere la mia esperienza con altri utenti e professionisti del settore.

Ing. Pierpaolo Moio.

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Gentile Sig. Moio, precisiamo che la garanzia per questo prodotto è di 2 anni
come tutti i prodotti di questa tipologia di qualsiasi produttore (fa fede la data di acquisto dello scontrino o fattura)
e non va confusa con la durata dei led, di "fino a 20.000 ore d'uso".
Cmq solo il laboratorio riparazioni potrà fornirle una diagnosi ed un eventuale preventivo per la riparazione.
Distinti saluti

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Gentile TEAM Optoma,
vi ringrazio per l'ulteriore ovvia risposta
che mi avete fornito e che caratterizza,
ancora una volta, il livello di assistenza che
siete in grado di offrire.

Cordiali Saluti.
Ing. Pierpaolo Moio

Bought a projector from them, the bulb blew circa 2.5 years in and damaged part of the projector and they took it away from my house and fixed it pronto. Great service, expected an argument because it was a few years old but no.

Works well now and super bright with new bulb.

I have really enjoyed the optoma nuforce, and when I lost the spinfit earbuds they kindly sent me out some replacements free of charge!

I lost an ear tip for my headphones and contacted Optoma customer service to find out how to buy a replacement. Penny sent me replacements free of charge in the post the very next day. I would have bought a replacement as it was my own fault it was lost, so that my expectations were exceeded is most pleasing and has made me an Optoma advocate. Well done Penny.
PS I am also very pleased with my nuforce BE Sport 3 Headphones.

Have been really impressed by the service I have received from Optoma for a projector repair (under guarantee).

Greg Douglas who dealt with our repair from start to finish was efficient, helpful and achieved a turnaround that was really impressive.

Superb customer service from a company that obviously cares about their product and customers! Thank you!

Great customer service and a super product!

Fantastic customer service. Emailed in the morning and got a reply pretty soon after from Penny W with all the info I needed and then Carina P posted out some bits which I received the next day. Quality product with the service to match!

Optoma have been a pleasure to deal with both online with the information on the website and response to questions and face to face.

The projector and mount are perfect for the job in the school Hall.

Recently bought a Optoma projector (Jan 2018 - Home AV Direct: Invoice # INV-45133680 for Order # 45133680). However the projector remote does not work (i guess !!). Called Optoma and after asking a few questions (l.baines -23rd April) they mentioned that the remote might be faulty. They promised to send a remote and asked me to call back incase i have any issues. The remote did not turn up for a week. Called again. This time someone mentioned that Liam in on lunch and will call me back. After not receiving a call for about a week called again. This time someone else picked up (l.brownhill) and first thing they mentioned is they do not have warranty on remote and lights after 3 months. When i explained that i have raised the issue before 3 months deadline - which was not clear while buying the product he mentioned that he will post me a remote and see if that works. Its 21st May now and still nothing happened. As the projector is ceiling mounted i need to climb up a ladder to even start it. Worst it we still dont know whether the problem is teh remote or something else. Very bad experience with the customer services. I wished i would not have bought such a expensive product which breaks down in less that 3 months and the company is reluctant to help even.

Sanjit Jha
Harrow
London

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June Feedback : After talking to Penny Wilkinson my issue was resolved quite quickly. Thanks Penny for solving it after my marathon wait.

I spoke to a lady called Penny. I emailed one evening with a request, and within a far shorter time than I had expected, received a lovely reply which completely solved my query. Penny was incredible. She is proving exactly what customer service should be. Absolutely ruddy fantastic!!! I have told pretty much everyone I know about the experience I had. I would recommend it to anyone

I gave 5 stars because I can't give more...
They are amazing!!!
I will recommend this company even to someone that I don't know!!!!
Every company should take them as example for PERFECT customer service

I have their bluetooth headset and a high end projector. Both excellent products. I lost one of the earbuds and they sent me a replacement for free within 24hours of asking if I could buy them. Awesome customer service! Thanks!!

Penny Wilkinson was excellent in getting the product to me before my all important meeting-this was a game changer for me and I relied on her expertise and flexibility in helping me out where I really needed it, what a star!

Great service, quick and professional Advisor
Highly recommend

I am currently having a problem with my UHD60 projector, it was only few days old, I am very fussy with technology and identified a fault, first I contacted the shop I bought and they have told me they can exchange but it will take few weeks, alternatively they asked me to contact Optoma directly which I did, I wasn’t so hopeful that I would get a support, however, after speaking to Liam my whole opinion changed, he was absolutely brilliant. After buying a premium projector and identifying a fault, it is disappointing, but receiving a premium service from Liam has changed my experience. I still don’t know will they replace my projector or not but so far support was amazing so I hope this review can reach to Liam, customer support representitives are ambassadors of the companies and Liam has done an amazing job by representing Optoma, I hope assessment outcome can carry on the great experience.

I will update my review further on my experience,

Thanks
B.T.

Optima customer service is excellent. We recently lost a height adjustment knob for a projector screen so I contacted Optima to see if I could buy a replacement. They are not sold separately but Matt got back to me very quickly and managed to find one on an old screen and posted it out to me. The whole process took less than a week. Thank you.

I bought an Optoma HD28 back end of 2017 from Richer Sounds. After just over a month the projector developed a fault with the fan. As it was after 30 days I couldn't return it to Richer Sounds but they gave me the number for Optoma customer services. My call was picked up straight away and dealt with by Greg. Even though it was out of 30 days Greg advised he would replace for a new unit without any fuss. I was advised just to package it up and he organised a UPS driver to collect the day I specified.
A few days later the new unit was delivered. Unfortunately, just a few weeks after, the same fault developed. I advised Greg by email who was apologetic and he organised another collection. After receiving the unit he advised me that the HD28 was now end of line and they had swapped it for an HD29 (still being apologetic), so I've now ended up with an upgraded projector.
No word of a lie, this has been some of the best customer service I've ever had. Sure, I had a faulty unit twice but as soon as the phone was answered I had every faith it would be resolved....little did I know I'd end up with an upgrade. Can't fault them, next time I'm on the lookout for a new projector it will definitely be an Optoma.

I am looking at getting an optoma screen and projector in the coming months but I needed to get the trigger cable installed now as it will be hidden in the walls of our extension. As I wasn't sure what cable would do the job, I contacted their support team and a very nice lady called Penny answered all my questions. Not only that but they sent me a suitable cable in the post, free of charge! Now that's what I call service!

Absolutely superb company to deal with that went above and beyond to help me. A special shout out to Penny at Optoma that was extremely helpful and whose customer service was second to none.