OPUMO Reviews 1.682

Very good customer service, have to echo what an earlier reviewer says; Ahmed Abdallah was quick, efficient and polite.

I ordered a watch. After I got the initial order confirmation, I didn't hear anything for two weeks. (Nor did I receive the watch.) So I contacted OPUMO by email. I got a quick response from Olya, who said (s)he would look into it and get back to me, but (s)he never did. I emailed him/her again a day later and got no response. Then I called. No one answered, so I left a detailed message, asking for a callback. That was a day ago. I still haven't received any response. So this company took my money, hasn't filled my order, and won't respond to my emails or calls. I'm beginning to wonder if I've been scammed.

Make sure you deal with Ahmed Abdallah cuz he knows what he's doing.

Especially Ahmed Abdallah from Opumo support team was excellent to work with! I purchased a pair of Common Project shoes and wanted to make a return for a refund. He gave me very clear guidelines on what I needed to do and everything went through as explained. Looking forward to use Opumo in future purchases!

I was helped by Ahmed Abdallah the entire process. He was very prompt and friendly. The bag that I ordered from OPUMO was out of stock, but he managed to get me one.

Super cool and everything superb, from the great products to the excellent customer service... nothing less than amazing!!

Ahmed was excellent to work with! I purchased a pair of Common Project shoes and wanted to make an exchange for a different color. He gave me clear guidelines on what I needed to do and was quick to send me my exchanged item. Looking forward to buying more shoes in the future!

Jenny was super helpful and fast over the chat support

Had some bad luck with receiving a wrong order, as something went wrong in the fulfillment centre. I e-mailed and received a very prompt response. The customer service that Ahmed provided was absolutely excellent. Things can go wrong sometimes, but when mistakes are being handled this well, you actually end up liking a business more, not less. Will obviously order again.

Such a great site! It’s has a fantastic range of well curated, quality items which is backed up by a team of wonderful support staff. My new favourite retailer.

Great service from Opumo and it was all down to Ahmed. When my poor little beanie got caught up in customs I thought this was all over, sayonara baby. God knows how lonely he got there for days on end but then Ahmed prevailed and now here he is, happy as Larry, on my head having a great old time! Cheers dude👍

Sometimes you have to rate a retailer by what happens after the purchase, when they already have your hard earned money.

I bought in November and all was fine until the product went faulty. Ahmed was like my personal case manager and ensured everything was resolved quickly and beyond what I could have hoped for.

I initially bought because of the low price but will come back because I know the service (in this instance Ahmed) is second to none.

I ordered some headphones as a retirement gift for a fellow colleague and received an email a couple days later saying that it was sold out. Customer service helped me find another one but really wish I could of got my first choice .

Fantastic customer service from Ahmed Abdallah at Opumo who personally followed up on my enquires and kept me well updated.

Great products and I'm extremely happy with their customer service too. I had an issue with an item and a great guy called Ahmed helped me out and solved the problem straight away. Very positively impressed with them. Totally recommend.

Great service and I love all of the design elements that come through the platform and their social media!

wonderful customer service ffrom Ahmed Abdallah earlier today - great product and shipping knowledge and sorted out the problems without delay - look forward to receiving the product soon !

I ordered shoes for my. They were held up in customs. However, you have the best person in customer service. He keep an eye on the package like no one else. Keep me informed. And sent me a text when the shoes were delivered. Ned is a keeper. Helpful and alway kind. Love his English accent. Thank you. Sylvia Bulkley.

Excellent - Ahmed did a great job finding my lost package and sorting it out quickly and simply!

Great customer service, instant respond !!!!!!!