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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The watch I got my bf was a part of the military collection and my Marine was so happy about the gift, he proposed!! We love the watch and are getting him a wedding band. The customer service is amazi... Toon meer

Beoordeeld met 2 van de 5 sterren

Biggest piece of junk! No quality control whatsoever! Ordered for boyfriend’s birthday. First one they sent the hands if you mived watch- floated all over and wouldn’t keep time. Reported and they... Toon meer

Beoordeeld met 5 van de 5 sterren

I am usually very cautious of buying anything online, but original grain and their representatives were very professional and kept in constant communication with me when I had questions. The watch is... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a watch and it arrived defective. I contacted the company and realized that it was beyond the return date by two days. Regardless, they quickly responded, offered to replace it and told me t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Horlogefabrikant

Geschreven door het bedrijf

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

348 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 9% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 4 van de 5 sterren

Watch came and package was damaged

Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!

29 september 2025
Beoordeeld met 3 van de 5 sterren

The stop timer isn’t zeroed in

The stop timer isn’t zeroed in. It’s set to three second mark. Otherwise, beautiful watch.

29 september 2025
Logo Original Grain

Antwoord van Original Grain

Hey Levy, saw your comment, there 100% is a good way to zero on the chrono hand. How I typically do it is pull the crown out (2clicks) push the top pusher on the chronographs to get back to 0 , since you’re on second 3 you’ll have to push it 57x to get back to 12’

Once it’s aligned where you want it , push the crown back in and select the bottom pusher. That will set the clock and allow you to be perfectly aligned.

Ever have more questions, feel free to email our customer service support@originalgrain.com or direct andrew@originalgrain.com

Best
OG family

Beoordeeld met 1 van de 5 sterren

Watch has many issues & doesn't work

Watch band too big. No way to fix w/o a jeweler or buying a kit online. Watch battery dead upon arrival. SO disappointing. My birthday present is still on the counter in pieces!

29 september 2025
Beoordeeld met 5 van de 5 sterren

The quality is excellent

The quality is excellent, the shopping was easy, the personalization on the back of the watch was perfect. I would recommend these gifts for anyone. Fast friendly service.

29 september 2025
Beoordeeld met 5 van de 5 sterren

Classy without sacrificing quality

This was an early Christmas present for my boyfriend. He's such a fan already of Original Grain! Now we're building on some different colors. The newest, The Taylor with Mother of Pearl is my personal favorite. The silver and Mother go so nicely.
He always gets so many compliments when he wears any Original Grain to work. They're just so unique, and sexy even.
Next will be something in a black. We've looked at the Forest Fires, but haven't pulled the trigger yet.

25 september 2025
Beoordeeld met 3 van de 5 sterren

I bought two watches directly from…Original Grain

I bought two watches directly from Original Grain and I also own two more that I got on eBay..I got the Toyota TRD red watch not a fan of that automatic movement the other was the Golden State Warriors watch with a Swiss movement… I also own the Grainmaster which has a Swiss automatic movement and at one time owned two quartz movement watches from Original Grain.. When you decide to purchase a watch from Original Grain do your research on the watch that you have interest in… I stay away from quartz movements because of the price of battery replacement and I would believe that those movements are not Swiss at all….Be very choosy about what type of movement the watch has..Read the specs on the watches…Right now I do not see any Swiss movement watches on their website and believe me I get tons of emails and texts and I do check from time to time…So far as far as the automatic watches I don’t have any issues so far my main concern is that there’s a big possibility of the wood inserts and bezel coming off…My favorite is the Grainmaster automatic movement,Swiss and the wood inserts look like they can withstand minor “hits” and to my opinion that watch is well overbuilt…And that’s coming from a watch collector like me who owned many Rolexes and Omega watches…I prefer automatic movements and this company should consider using more ETA Swiss movements on their watches…Nowadays it pays to read all the specs of any watches that you might consider…Never had any shipping situations with this company but look carefully at the specifications of the watches you’re considering…I have a small wrist so I never had any issues with obtaining more links usually there’s two extra links and I don’t need them so I keep it in the boxes..I’m still up in the air with the TRD watch.While the movement looks nice I’m not sure it will hold up as well as a Swiss movement….I keep all my automatic watches on a winder to keep them running smooth…I’m not sure how the gold plating would hold up after constant wear….I would never buy a “surprise” sale rather know what I’m buying I did that with another watch company as I wanted that company to be successful like this company and was totally disappointed…Right now I own two Original Grain watch’s both automatics sold the Golden state watch (Knicks fan) So do your research read the specifications and hopefully one would be satisfied with the watches…The metal bands to my opinion on some of the models are way overbuilt for the price in fact I bought a nonfunctional watch by Original Grain just for the band..So far due to the quality of some of the models of watch I’m compelled to give a 3 star rating….Thanks for stopping by..

13 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Proud Veteran, Proud Customer

From the very beginning while shopping for my items on the website, I was very pleased with the way simplicity met classy. I’ve always been an avid supporter of veteran owned businesses, however that does not mean I blindly purchase without doing my homework. I planned to spend enough to purchase 1 watch and ended up spending three times that. As a veteran it’s always a high honor to receive recognition for serving my country not only does this company honor the vets who made our country what it is today, they give back to the entire planet by planting life all over it! I am honestly very excited to see what products come out next. I was beyond satisfied and properly treated. Kudos for setting the standard on customer service and hand crafted luxury time pieces.

21 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I ordered a watch as a special gift and…

I ordered a watch as a special gift and was really excited for it, but the experience was disappointing. The wooden box was fine, but the black sleeve came damaged and the engraving was poorly done. When I reached out to support, instead of offering a real solution, I was told they were “out of stock” on the sleeve — without even knowing when I needed the gift. That kind of response felt dismissive and unhelpful. For the price, even if this wasn’t their most expensive item, I expected better quality and better customer care. Unfortunately, the lack of attention to detail and the weak follow-up left me very unsatisfied.

11 september 2025
Review zonder uitnodiging

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