Original Grain Reviews 348

Bought a watch from the military collection with a wooden bezel. It came off a week into wearing it. Original Grain replaced it with the same watch. Wooden bezel came off again. Quit using wood as bezels.

Biggest piece of junk! No quality control whatsoever! Ordered for boyfriend’s birthday. First one they sent the hands if you mived watch- floated all over and wouldn’t keep time. Reported and they said theyd send anitger. Second one back wasnt attached and when picked up the watch face fell out?!? Asked for refund and they are making me send back. I feel they should just refund after all this hassle! NOT quality at ALL.

I received a whiskey barrel watch as a gift and wore it approximately 20 times over the next year and a half. Shortly after the warranty expired, it developed an issue where the second hand would move when the watch was shook. I contacted Original Grain to see about sending it in for repair or ordering parts. They stated they don't do repairs or sell parts, so since it was outside of the warranty period they couldn't do anything for me.

I really just want to give one star due to the issue I will address later, but the watches are absolutely beautiful so I will give it two stars.

I have owned two different watches from this company. The first one I bought for myself roughly 12 years ago. After a couple of years the watches bezel cracked and fell out, taking the glass with it. The second watch I received as a gift just this last christmas and it has already done the same thing.

I don't wear them while showering or doing anything excessively physical. So its just weird that its happened twice now.

Great price for a great quality watch. And the 2nd mystery watch for $99 was too good to pass up. I love the watch. It’s classy and made for a man

Awesome watch and recharge box.
So happy I found Original Grain.

The watch I got my bf was a part of the military collection and my Marine was so happy about the gift, he proposed!! We love the watch and are getting him a wedding band. The customer service is amazing! It’s a lost art these days so I’m getting everything I can from these guys. Original Grain is an awesome company and products!

I ordered a watch and it arrived defective. I contacted the company and realized that it was beyond the return date by two days. Regardless, they quickly responded, offered to replace it and told me to keep the watch I had and there was no need to return it. Impressive service. Thank you so much for taking care of my needs and making it right with a new watch. The process was swift and effortless and the customer derive top notch!

First of all, absolutely love this watch. It's gorgeous and well made. It's the only watch I've ever gotten unsolicited comments about.

I don't wear it very often but the last time I did, I noticed that one of the hands on the little dial had broken loose and was blocking the movement. I contacted Original Grain about it, sent them pictures and they shipped me out a new watch. 5 days later it was delivered.

All things can have issues, but it's how a company responds. Can't say enough about how happy I am!

I am usually very cautious of buying anything online, but original grain and their representatives were very professional and kept in constant communication with me when I had questions. The watch is beautiful and I could not be happier. IF a potential problem does arise with the watch, I feel more than confident that Original Grain will step up to ensure my needs are met. Great job guys... Thank you!

Amazing product but even more amazing customer service. I had a prompt resolution to my service request. I will be a repeat customer going forward. Thanks OG

I am a guitar player and my wife purchased the Taylor Original Grain watch for me as a present. I am a watch collector and this Original Grain gets the most positive comments of any of my watches. I love it!! I did have a small problem with the watch, which the company quickly remedied for me - very responsive! I will definitely recommend Original Grain to friends!

Really Beautiful gift

Customer support was great. I had an issue with the automatic watch stopping and they told me how to pre that.

First a promotion of 50.00 off orders of 500 was offered but was not processed with my order, even after I requested it, some AI chat box kept stating it had no promo codes available at this time and I keep getting refered to by someone else's name and not by my name under whick the order was made. The product did come in a timely manner and looks nice enough. But when you can't refer to your custome by their name but someone else's because you are using AI instead of people to conduct your customer service you are not going to go very far with your company. And to offer a promotion and then not give it will also eventually end your company.

I honestly have had no issues with yall! I love your products and hope to further do business with Original Grain!

Bought for a gift and it was absolutely everything I thought it would be

I received the Ford Chronograph as a birthday present from my wife and was FLOORED! The look, finish, and quality are incredible! This is an impressive addition to my watch collection! Thank you OG for your fine work and attention to detail!

I have owned my first OG since ~2017 and love it. The watch has brought several compliments, especially at wedding settings and has had zero issues. I only reached out to customer service after I replaced the battery locally and have since had some small issues with hands sticking, which never occurred before. Although OG does not offer repair at this time… customer service was very responsive, and offered generous assistance in acquiring another great timepiece as a replacement while I find a repair shop locally. I have purchased two more since and will continuously rotate these watches throughout my collection

Everybody needs to buy watches from these amazing men. Ryan, one of the co-founders helped me so much in getting my order placed. The fact that they plant trees every time they make a sale makes my heart so happy. t
The watch I bought for my husband is absolutely gorgeous . Also Genesis their Customer Happiness director was absolutely wonderful