The watch I got my bf was a part of the military collection and my Marine was so happy about the gift, he proposed!! We love the watch and are getting him a wedding band. The customer service is amazi... Toon meer
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Biggest piece of junk! No quality control whatsoever! Ordered for boyfriend’s birthday. First one they sent the hands if you mived watch- floated all over and wouldn’t keep time. Reported and they... Toon meer
I am usually very cautious of buying anything online, but original grain and their representatives were very professional and kept in constant communication with me when I had questions. The watch is... Toon meer
I ordered a watch and it arrived defective. I contacted the company and realized that it was beyond the return date by two days. Regardless, they quickly responded, offered to replace it and told me t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contactgegevens
Verenigde Staten
- support@originalgrain.com
- www.originalgrain.com
3,9
Goed
348 reviews
Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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The best
The best. I had a slight concern with my new watch when it arrived. I contacted them and they shipped me another watch without question. 5 stars for the watch and 5 stars for the service.
14 oktober 2025
You know I love you guys
You know I love you guys. I own 6 or 7 of your timepieces and I wear them more than most others for certain. Well made. Compliment grabbers. Sharp looking and rugged tough. You know I think they make even me…better looking.
13 oktober 2025
The watch’s are beautiful …
The watches finally came and they look even better in person. Beautiful they are a Christmas gift for a special person, in Scotland. Well made the wood inlays are smooth, with a lot of luster and could be worn with casual clothing or formal clothing.
15 oktober 2025
I have ordered twice from the company…
I have ordered twice from the company and have been satisfied with both purchases. It's easy to purchase and customer service is very knowledgeable and helpful. The watches are worth the money and shipping is accurate when they give you the date.
14 oktober 2025
Great product
Great experience, was surprised to receive watches so quickly, great quality
14 oktober 2025
Antwoord van Original Grain
Hey thanks for sharing your experience & coming back to be a customer! I'f you ever need anything feel free to email support@originalgrain.com & our founders email is Andrew@originalgrain.com who can help you with anything thats not being delt with.
Antwoord van Original Grain
You're the best & here if you ever need anything!
Great customer service
I purchased a watch for my husband for Christmas last year, the wood around the face of the watch broke off. Original Grain replaced the damaged watch with no hassle. We liked the watch so well, we purchased one for our Grandson.
10 oktober 2025
It was an easy process
It was an easy process. We got exactly what we wanted and it is beautiful.
13 oktober 2025
I never received my watch
Though I have been in touch with the company, I have never received my watch. It was supposed to be out for delivery last week, however I never received it.
13 oktober 2025
Antwoord van Original Grain
Hey Christian im glad you reached out,. Im looking at the order details which shows it shipped on 10.11. Let me reach out to you personally to make sure we get you taken care of. I will make sure this is resolved, Thanks for making contact!
Seven OG Watches!
I own 6 OG watches, and like this latest purchase, they're all fantastic. This watch (number 7 purchase) was a gift for my wife, and she is thrilled with it. We live in the California Central Coast wine country, and the theme of this time piece fits in perfectly.
12 oktober 2025
Antwoord van Original Grain
This is incredible to see this feedback! Thanks for being a long standing customer! We have some incredible drops coming that I hope you get to see, If you ever need anything feel free to reach us Support@originalgrain.com & our founder email is Andrew@originalgrain.com
The watch is better than expected
The watch is better than expected. Even my jeweler was impressed. Good quality.
13 oktober 2025
Ask for help with additional links
Ask for help with additional links, they helped me immediately. The watch is nice and draws attention
10 oktober 2025
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