OUTsurance Reviews 

Mario Jaftha is an extraordinary person to deal with, knowledgeable, patient, informative and friendly. He is a great asset to your organisation. In fact, I have never had a bad or unpleasant experience when dealing with Outsurance.
A very grateful
Julie

I am a black woman and have been trying to sign up with getting a good life cover. Saw this advert of a black male who is 34, pays a total of R837 monthly and the covers pays R3 Million. A white female who's also 34 pays around R700 and something, her cover pays R5 Million.

Am just baffled at that, I think adverts are meant to attract clients and should atleast be a little clear, but that advert was just not appealing to me, unless if there could be reasons behind that.

Thank you.

Outsurance: My experience thus far has not been good. When switching to Outsurance just a couple of months ago. A tree fell on my car in bad weather in Cape Town on the 29th January 2024, smashed the windscreen, and i have been trying to get a claim number since then. Today 8th February 2024, no luck! NO calls returned, name/s and address on the policy all wrong amongst other things!
Mrs Z Diedericks

Worst insurance that bends the rules of the road in their favour in order to pay out less. Had a case where I had right of way at intersection and an African lady decided she wants to turn into my car while going straight. Clearly she was at fault but outsurance paid out less than 1/3 of the value saying I need to yield although I have right of way.

This is by far the worst experience! You can pay diligently for years and when you need them, that is when you will hear why they can not help you. First I was shocked at the high excess fee, but then rejected my claim based on nonsense!

I regret giving my hard earned money to this company.

Outsurance cannot cancel a debit order an cannot supply banking details in order to make eft payments.
They then canceled my policy without my knowledge. An sms stated that I could still reinstate the policy until 2 Feb. Well... on the 1st it was not the case.
The have to re-underwrite and my premium went up from R991 to R2200!!
Outsurance.... you are so right...I'm OUT! You'll never see me or anyone I know again!!

Worse insurance company in africa. Struggling 3 months jus't to get my car fixed and still nothing 😪

I have been with Outsurance for over 20 years now and have been very happy. I always receive my out bonus and the staff are friendly and professional.

I required a tow-truck to take my vehicle to the the Mechanic. I was a bit out of sorts not sure how the process would work. The phone was answered promptly and I had the pleasure of meeting Mmanapupi who was amazing she, was quick and to the point.
She Advised that 2Ocean's towing company were 2 minutes away.
I went downstairs and 2 Oceans were there waiting for me. Their service was quick and efficient. To support their outstanding service, they offered me a lift to the Garage in their vehicle.
What an amazing an amazing end to a bad morning

Outsurance where you always get somthing out hahahaha what a joke,I have been with Outsurance for more then 6 years,never missed a paymet,never had a claim.Now that I needed Outsurance they wern't there,stay far away from Outsurane.Wont recommend Outsurance to anyone,stay far away.Pathetic pathetic pathetic Outsurance,dont fall for Outsurance beautiful storys and promises,it's all BS

My name is Mr M Ngubeni. In October my Car had a mechanical problem (engine failure) and I called OUTsurance since the Car is insured with. The agent that is/was assisting me with the claim is Tshego Thekiso. The Agent told me to send all the correspondence to claimsout.co.za and I did just that. The car was taken to BMW for assessment in Kempton Park and the quote was send to OUTsurance, however at later stage it was taken to Martin Motor Sport in Johannesburg cause of higher quote at BMW. Martin Motor Sport made their assessment and were given a permission to fix the car. The vehicle was strip-off by Martin Motor Sport in October. OUTsurance made reversal or cancel for the vehicle to be fixed. This decision by OUTsurance for not fixing the Vehicle does not sit well with me since Martin Motor Sport has already strip-off. Its December now and no solution has been made to fix the vehicle. Now I’m told that I have to pay for myself, and I don’t understand the reason behind this cause I’m paying insurance every month even though its still this current situation. I tried all possible solutions to solve this problem with OUTsurance. Martin Motor sport has now request me to take the vehicle out of their premises since the OUTsurance changed their pre agreement with them. Now I’m stuck with OUTsurance that refused to honour their agreement.

All just a scam to get customers by telling them they will pay you out if they can’t beat your current insurance. Received a call they couldn’t beat my current insurance and you get absolutely nothing from them, don’t get caught by those calls.

Now they only paying the R500 and not the R1500 as the salesman promised without explaining the terms and conditions. Outsurance is a joke true

After heavy rains in August and September, I experienced a roof leak which caused a small portion of my ceiling in my study to collapse. I had an insurance policy with Outsurance at the time, and they sent Mr. JD Klue to assess the damage. Recently, I had installed a solar panel, and Mr. Klue used this as an opportunity to take a shortcut. He sent one of his workers to check the roof, and then informed me that the solar installers had broken a tile under the panels. I was extremely upset with the solar installer and immediately contacted them, insisting that they fix the roof. They removed the panels and showed me that there were no broken tiles, and we even took pictures as proof. Unfortunately, the solar installer still charged me R930 for call-out and labour fees. Mr. JD Klue did not even apologize after being made aware of the mistake. I chose to cancel my insurance policy with Outsurance because if they employ incompetent people like that, I cannot trust them to insure me properly.

I have been with Outsurance for +-7 years now with 2 incidents where people have driven into me, my policy went up by R400 last month after my last incident in April where a truck drove into my car and I am paying R1100 for a 2012 model car. when I asked why it had gone up I was told "Inflation" and I could call them in 6 months and they would review my policy. I AM DONE!! I was so disgusted in the unhelpful manner which the lady spoke to me basically saying "pay or keep quiet" with her tone of voice

I have been a client with OUTsurance for over 20 years. The manner in which they have dealt with my motor vehicle claims has been so diabolical. I have tried to rectify an error made on their side for a minor claim to my vehicle and to date after speaking a number of call centre persons - nothing has been resolved.
Shocking, shocking service. Cancelling my policy.

I am writing to express my strong dissatisfaction with Outsurance's handling of our recent accident claim for our company vehicle, a VW Golf. We wanted our trusted repairer, HJ Bosch and Sons MBR, who has SAMBRA approval, to repair the vehicle. However, Outsurance initially denied our request and forced us to sign an indemnity, placing the liability for future issues onto us. This left us feeling cornered and necessitated that we handle the entire repair process ourselves, negatively impacting our business operations.

Furthermore, when we requested a "cash in lieu" payout, Outsurance initially refused, stating: "Die navraag oor cash in lieu is korrek. Ons doen dit nie meer nie. Daar was te veel bedrog van kliente wat die geld vat en nie die kar laat reg maak nie. En dan later vin dons dit uit, of met ‘n volgende claim dan is dieselfde skade weer op die claim. Dus, betaal ons direk die panelbeater." (Translation: The inquiry about cash in lieu is correct. We no longer do this. There was too much fraud from clients who take the money and don't get the car repaired. And then later, we find out, or with a subsequent claim, the same damage is on the claim. So, we pay the panel beater directly.) However, Outsurance ultimately paid cash in lieu for our claim, which makes us question the validity of their initial refusal.

Additionally, we were asked to provide old documents from our previous insurance, which we assume was to check if the vehicle had been in an accident before. This requirement created additional delays and inconveniences, and we felt it was an invasion of our privacy.

Our vehicle was successfully repaired by HJ Bosch and Sons MBR, and the warranty remains intact. However, the claim process with Outsurance was needlessly burdensome and frustrating. The lack of customer choice and the forced indemnity left us feeling unheard and undervalued.

Due to this experience, we are seriously considering changing insurance providers. We urge Outsurance to reevaluate its practices and prioritize customer choice and satisfaction.

cancelled all my policies because
1- was covered incorrectly for both policies (the consultant advised me incorrectly and outsurance confirmed this)
2- when i submitted a claim was not covered
3- when i asked for a refund, was told i "enjoyed" cover of other things as if that makes it worth while knowing and paying for something that i was not covered for anything i actually asked for.

Outsurance is blaming me and harassing me with an accident which I wasn't even involved in, keep phoning me and when I eventually answered to tell them off she asked my email address to send through the 'payment plan' of said accident which I already told her I wasn't even involved in. I was nowhere near the area on that date and couldn't have been in an accident as my car was at the mechanic shop anyway. The harassment sms and emails don't even have the same claim/ ref number. If this is the new scam to try and make innocent people pay because you don't want to pay out your own client is pretty pathetic. stuffed up paperwork and wrong details of persons involved in an accident is just the tip of the ice berg of what's going on in OUTsurance. 👎🏻

be very very careful with this company and be even more carefull with the lies they spread through the media.they do not care and wont care about you or your issues.they will only pay the bare minimum and will do everything they can to stall the claim so as to not pay out.my house burnt down,i am now in a worse position than i was before the fire.and am several thousand out of pocket.and dont get me started on the below average companies they use just to save money,money which is not passed on to the client.

Good day all.

I will like to tell u about my great helpful and insightful experience that I had recently. My new car was bumped and there was a dent and my side mirror was damaged. My husband called outsurance and we where referred to VDS auto body in Roodepoort. I arrived there and find white tiles on the walls been cleaned, the placed looked like a restaurant. I also met the owner Mr Wynand and what a friendly, professional person.

I never seen a person taking so much pride in her daily work. Ntate Joe is the agent that was helping me with the bookings and updates to the day I collected my car. I also met Ronaldo who pressed my car to perfection. This team loves their job.

Thank you Team VDS AUTO BODY ROODEPOORT for your exceptional service.

Thanks
Mrs Mabitsela