OVH.co.uk Reviews 

Hello,

Totally disaster!

Technical support does not even try to help, after so many attacks on my company during this 3 weeks period i'm so unhappy. I just receive the private contact on linkedin to the support agent. He just ensure me, everything will be fine and they will be eligble to help me in any case... after this 3 weeks they are not able to help me with those attacks ddos in concrete UDP application attacks, only what i see is mitigation status nothing else but it does not mitigation the DDoS Attack!. I just lost 70% of my clients now i can not even afford pay basic bills, after switch to the OVH UK i'm really regret my decision because of this support agent, after this promises. Additionally when i just sent the source of paylod script which make high packet loss on for the VoIP servers they did not even check that only reply to my with the same way, please send to the abuse subpage, after sent on abuse and receive the ID they did nothing with it... Great Job to make any company as bankrupt. I lost my 8 years which i build into my company.

I am forced to share my experience with the world because what OVH UK is doing with my fresh 1 month old business is just out of the ordinary. The thought that a multi-millionaire worldwide hosting company would do such things, is just unacceptable.

Everything below is completely honest, and can be proven.

Old business:

My old business that was with OVH UK for 5+ years was destroyed because of their downtime(s) with their Public Cloud (I had downtime of 1,2 and even 3 days almost every month, sometimes even 2 times a month) and I was struggling to survive with it from my own pocket due to losses from the start, so I was forced to start fresh.

When situation got really bad financially as customers were leaving constantly because of downtime, keeping it up from my own pocket became very hard so I ended up requesting them to delay the renewal date a few times so I could pay. Which they did, and I always paid the services.

However at one point their billing manager said to me and I cannot forget this: "We have given you another delay with the payment but after this you should move to another hosting". Really ? So I wasted money on advertising, time and effort to promote my services and you caused me 24/48/72 hours downtime and if I ask for your help you tell me to move on ? Well that's... I mean what can I say.

But this is just the "top of the cake" because they did other things like charged me forcefully for a server that I did not have in my account anymore, and not even today I have not received a refund and deleted my production VPS(s) which were paid 2 months ahead because they just felt like it.

New business:

Within the first month of using their service with the new business, the massive global offline happened on the 30th of March which is everyone aware off. My dedicated servers are exactly in France so everything was offline to me and my hard earned customers.

Naturally I have asked for some sort of support or compensation because I got a lot of people that opened charge backs due to the 1+ hour "total" blackout. No response for 8 days, and after 8 days I got a response like: "we are investigating, please wait." (what exactly they "investigate" I have no idea, the disruption was global).

After this no more response, so as the phone lines started to work again (because they did not due to coronavirus) I called to asked for explanations. A very angry lady (angrier than me apparently and I am the one affected) answered the phone and told me to wait for an answer, that's all.

Meanwhile in the lack of response in regards to this, their system did something very funny; it generated me an invoice for "all" my servers in 1. Even though 1 server was purchased on the 10th of the month, they put it on the same invoice 7 days earlier and "demand" immediate payment.

Of course once I got that lady on the phone today I tried to ask for explanations, but her answer was very vague and kept repeating the same thing over and over that the services are due to renew at the 1st of each month. Who agreed to such thing ?! If I buy a service on the 5th, then each month the renewal is on the 5th and you cannot force me to pay earlier or steal time from the service.

So let's check the situation I am in right now with a brand new business:

- Downtime that caused this new business charge backs
- No support or compensation (where is the SLA ?)
- Bill issued 7 days earlier than it was supposed to, with immediate "due"

With this being said (and there would be much more), you decide if you want to do business with OVH UK.

Don't get me wrong, the services in general are not problematic and are pretty stable but if you are unlucky like I was and you have technical or DDoS issues you are finished. (unless you buy their "brand new level of support" which might help, but I doubt it)

I am deeply upset that I had to write this review in the first place, and why I am in this situation. But I am looking at options to leave.

Dear Oliver, thank you for your excellent support and knowledge to my vps technical issue. All is good and I successfully migrated to a new server.

Cheers

There was difficult problem with our system and contacted the technical team for assistance and advice. I dealt with Oliver who was very knowledgeable, very professional and gave very advice that resolved all the issues

Customer support is awful when you need it most. Since opening a ticket 4 days ago I've had just 2 replies in that time. I transferred a domain when I set up a hosting package which hasn't renewed. OVH is claiming the domain is with a different account. The domain which is critical for my business has now expired and OVH don't seem to appreciate the severity of the issue.

I would recommend looking elsewhere if your domain/hosting requirements are important to your business.

Today I've got the first experience with OVH support. The support engineer responded pretty quickly and we resolved my issue less than in an hour. Thanks.

Terrifically slow ordering process; had to raise a ticket to be able to buy more IPs; dashboard didn’t work; signed 12 month lease and had to click a button to extend it after just a month; slow reply to emails.

Ticket #6804489383

I've used OVH for some time now, and used one of there cloud desktop solutions.

Out of the blue a week ago my desktop access started to appear as "disabled".

I reached out to OVH and they claimed they can no longer provide support as its come to end of life.

They claim to have told all clients, but having checked my inbox (I never delete emails), I've found no communication regarding this.

I'm now in a situation where a critical part of our financial infrastructure is not accessible and OVH is refusing to help.

Good customer service would be to help a client in need, recommend an alternative product and supply one off support to resolve the existing issue and help migrate the client.

OVH you've failed me and caused me a lot of unnecessary heartache and pain.

So I think this review is a bit of a mixed bag. I have been a mostly happy customer of OVH for a long time (over 10 years). I think the dedicated servers they provide are great.

I find most of the new(er) "cloud" solutions to be a bit clunky and that's where in my opinion OVH really needs to catch up. The documentation in French and English isn't great, the management UI isn't great (and sometimes/often buggy) and quite a few things you need to pay and try before you actually have a full picture of the limitations (e.g LoadBalancer)

However, after struggling with the LoadBalancer quite a bit due to limitations (which in this case I don't think it should be one) I got through customer support and got a great assistance. After chasing up a fairly out-of-the-box initial reply, he went out of his way to provide some support on the issue and I finally got it working as planned.

The prices are excellent and the service is decent, support is unfortunately non existent even for billing issues. Would only use on non-priority projects.

The team encountered a number of issues which required a bit of 'extra time' on behalf of Adam O and the OVH Support team...

The team have confirmed that Adam demonstrated expert product knowledge across the full OVH product suite which is impressive...

Excellent price-performance w/a professional / knowledgeable Support team.

They are very good company technical support teams helped me very well everything thank you very much !

Adam O. was extremely helpful and quick to respond to our emails! Thank you very much for sorting our problem out :)

you are very good thank you via ( Adam O. ) :)

We host roughly 40 servers with OVH, some dedicated and some VPS. They are by far the least reliable hosting provider we use. Not a month goes by when we don't have some multi-hour outage of at least a couple of servers. The status page is pretty useless, and only ever in French. Getting a timely reply to a ticket (even when we are spending many thousands of euros per month) is impossible. On the plus side, they are very cheap.

OVH Changed a lot Superb Customer Care!

Had an old deficit server, they understood well and accepted cancellation and refunded as OVH credit.

Had a hardware issue on one of the dedicated issues. We asked OVH to investigate. Adam O. was extremely helpful and quick to respond to our emails! Thank you very much for sorting our problem out.

UPDATE 14/02/2020: Support times unfortunately haven't improved. This is such a shame as the actual hardware is good. Take ticket #6560184731 for example. Mid way through there was a 10 day gap before anyone from OVH replied to me - 10 days! Exactyl 24 hours ago I raised #8277509454 and haven't had a reply yet. I'm currently having to give them a nudge on Twitter, as I see many other OVH customers are doing too. If OVH could get there response times to more of the standard (~3 - 4 hours) I'd have no issues.

UPDATE 09/12/2019: Support times are definitly slow, see ticket #9968231978 as an example. I last replied 06/12/2019 12:34, it's now 09/12/2019 10:54, with no sign of a reply. It's a shame to be honest, as the actual server is very good. However, support is just much a part of entire package as the actual hardware. As a result, I lowered the rating to 3/5.

I manage a clients hosting account where they use OVH. The client has a VDS and massively overpowered dedicated server.

The dedicated is insanely powerful, possibly more powerful than any PC I'll ever own. Even though the server is 100% unmanaged, I'm still blown away by how cheap it is.

Support is average, if not a little on the slow side (typically 1 day plus for replies).

Have given 4 stars as their hardware is so powerful, yet the prices are extremely low.

The service and cloud platform itself is good. However I have contacted them at least 3 times to cancel a service and they are still charging me for it. #8225765812

Edit: They've swiftly resolved the issue.

They do not reply to tickets, its been over 16 hours and my whole server is blocked with no way for me to turn this back on. - This is all because i am the victim of a wordpress hack. This is actually worse than the hack itself as all my clients are angry their (non-hacked)sites are offline

I have had tickets open since the 11/11/2019 and still to this date no one has responded. Going to look at other hosts.