OVH.co.uk Reviews 

Terrible. Avoid this provider.

I bought domain and hosting less than 24 hours ago and have requested a refund already. You should avoid using this company. Their live chat does not work, so I called them. Went through automated options and then was told that I could not use the phone service unless I upgraded my plan (so I could not talk to anyone) I assume their system detected my mobile number being linked to their basic plan. The platform guides to help with issues but the guides have errors in them as you click the links and they send you back to the main dashboard homepage so the guides are useless. I raised a ticket and was told that I had to read the guides and I can only get help with FTP issues if I pay to upgrade. The other issue is when you click on any pages within the dashboard it takes between 8-15 seconds to load the page. I have wasted an entire morning trying to do a very basic thing with this platform and I have got nowhere and their staff will not help if you are on a basic plan.

This service is not fit for purpose. I emailed the company several hours ago about a refund, nothing heard. I will be going back to my usual provider. This is one of the worse online experiences that I have had with a company. Everything that could have gone wrong in 24 hours has gone wrong

I have a IPMI connection fail problem, and no more helpful information on google.
i have tried many way to find it out,such as changing java version, changing network, changing browser, changing on linux, but NO WORK! ping is ok, but what is the matter problem ??!
then I submitt a ticket, and get a respon soon. In a word, the respon show some general help, no more useful.
again, i reply with the error message, than another respon arrived in. the respon show upload network limit or timeout causes the network issue.

then i set up the jnlp network proxy then connect the IPMI. IT WORK! grateful~

I have signed and wanted to Cancel after 1 hour. They said money will be refunded but 3 months passed still not any money refunded. One of the crap service and zero customer services. Stay away. I left here feedback than contacted and said money sending but all lias...
DO NOT TRUST stay away crap company

I moved across to OVH a month ago to save some serious dosh compared to my previous web host. However, I'm still trying to move my domain, sixlegspider.co.uk, across to them and I'm still yet to have any response to either emails, tickets or phone.

Emails replies are auto generated and simply contain their contact details:
"OVH.co.uk
E-Mail: customersupportATovh.co.uk
Tel: 0333 370 0425"
That in quotes is the full sum total of the email. When I phoned, I was told my level of support didn't cover technical issues - even though I'm trying to move business to them!! And like the other reviews state, the tickets just sit there for days. They could have had the best word of mouth free advertising: "Have you seen OVH! And the prices and service they offer!?" But instead I'm leaving negative reviews on TrustPilot.

Edit 2020-06-30 09:05:
Thanks Craig, shame you're over here on TrustPilot rather than smashing through people's actual problems.
My domain transfer has now failed for the 2nd time because as you'll know, there is a 5 day window for getting this through. I had set the TAG to OVH-FR and provided the AUTH CODE. It was up to OVH to do the rest, within the 5 days. Now if it was close to the renewal date, I would have had a lot more nasty words to say. But for now, I remain patient. I will start the process over and hopefully with Craig's help, we can get this through.

I opened a ticket (743851256) a few hours after purchase of a VPS in regards to a refund, which is well within their 7 day policy as it didn't meet my needs. Am yet to recieve a response today, 5 days later. This is the second time this has happened to me with OVH after Craig profusely apologised to me on the phone after I left my last review, guess they haven't improved at all. Very disappointed. International billing teams seem to be completely useless - bring back the UK billing team!

I have been with OVH for over 5 years, hardly have any problem and when issues occur I get a quick turn around.
Although the last issue I had took a bit longer and partly my fault too, I did not understand the upgrade of one of the service I was using. As soon as I get to the right person, my problem was solved.
Not sure if its okay to mention names here but there is one Oliver at OVH who is very helpful and don't shy away from problems until it resolve. Thanks a lot Oliver.

Also to mention that OVH DDOS protection and hackers protection is very good and I get notified every time there is someone trying to login to any of my servers. If you've been hacked before, you will understand the importance of this feature.

Useful support, in my specific situation it was an issue that couldn't easily be found by OVH support as it was application-specific but the measures taken will likely help to deter any traditional DDOS attacks.

Oliver helped me when I lost my mobile and my account was locked , I appreciate calling me and removing two factor autentication.

Thanks to Oliver that manage to solve my problem in few minutes

Great and helpful staff. Thanks to Oliver...

possibly the worse anti-ddos firewall protection i've ever encountered. 99% false detections. worlds worse support ever. 5 days to respond to a ticket.
believe me, they're headaches. i asked for refund and termination but they gave the most stupidest response ever.

the hold time on the call is almost over an hour or so.

Great range of services, but don't expect much support. You need to know what you are doing. Calling has always been the best approach.

The OVH.co.uk customer services are next to nil. They said that after uninstalling the flash player in Erchin, it was not their business to reinstall it back.

I have been with OVH for over a year now. Their service is just fantastic, every time I had an issue their customer support has been super helpful. As a software engineer, I wouldn't use any other hosting provider rather than OVH.

I've been an OVH customer for about 5 years now and never had any issues.

I've only used their VPS products but have had about 8 in total for various projects.

Every year or so they change their packages so I tend to buy a VPS for 12 months then swap to the upgraded package the following year (they upgrade the storage or RAM in the packages regularly) the 2020 VPS packages are incredibly competitively priced and in the age of docker moving everything from one server to another is easy so upgrading is trivial.

160gb SSD storage, 4 cores and 8gb RAM for less than £20 a month is impressive as is the "Elite" package, 8 cores for £25 a month.

I will note that I know what I'm doing and I'm happy left to my own devices to set up and configure the VPS with the software and services I need. If you need more hand holding they offer additional support levels and other products but I've not needed this so can't comment on what those services are like.

I'm running several websites and a couple of game servers and syncthing to act as a lightweight personal cloud.

I've never had any noticeable downtime. I don't have 24/7 monitoring but never not been able to connect and never had any emails from users saying they can't access my site.

I'm writing this review now because I had to contact support. I created a ticket for a completely non-urgent issue and got a reply with a solution exactly 20 minutes later.

My only complaint is that they don't allow you to have multiple IPv6 addresses on a machine because they give a /128 single IP rather than a /64 block (which is actually advised against in the RFC) but... there is nothing stopping you manually assigning more IPv6 to the machine. Though this could cause problems if customers manually assign IPs that were given to other customers, luckily the scale of IPv6 makes collisions unlikely. It would be a lot better to have proper support for this and OVH give us a /64 (or /96 or even /127 if it's possible) block!

Extremely happy with Ollie from OVH, went out of his way to help when we were struggling to install an OS from an ISO on our Dedicated server.

Servers are set up quickly and are very fast. This is now our 3rd with the company and apart from an SDD hiccup that was replaced in an hour, we've been very happy.